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SEO Site Development

SEO and its discontents

Search Engine Optimization (SEO)

Discontents and SEO?

SEO and its discontents

Now, I am no expert by any means.

What really is Search Engine Optimization? discontents
What really is Search Engine Optimization? (Photo credit: Go Local Search)

But I know it’s important and so I’m going to take my shot at trying to optimize things as best as I can. The fact that the site and this blog are already on Google (and I already pretty much own jespah as a keyword – I’m #2 on Google already) is encouraging.

An Early Hint

In 2010 I met Kevin Palmer for a networking meeting, and told him I was interested in creating a new site for myself. And he told me — it’s like three legs of a stool: Content, Design and SEO.

Content I’ve got. I’ve got content coming out of my ears. I’ve got stuff to write like, like Carter’s got Liver Pills as my Dad would say.

As for design, I use WordPress. It is far, far simpler to just use their templates. They have an excellent understanding of how to put together a sweet-looking website and give it some style. And it’s mine and I made it and I am not only fully responsible for the content, I am also responsible in every way for its design and usability. With the help of WordPress, it’s prettier and more usable than ever.

SEO

But then there’s SEO. My friend, Robert Gentel, who runs Able2know, which we both manage (he’s the owner, I’m the Community Manager/Project Manager/Chief Cook, etc.), is an SEO whiz. I have talked to him about it a little bit. As I spread my own wings, I also learn from classes at Quinnipiac and from looking at Google’s own tools and, frankly, from my own experimentation.

I’ll either fly or fall onto the pavement. The first option is more attractive, so SEO it is.

Oh and the title? It’s a play on Freud’s book. I’m not a big Freudian but I do love the title.

Sometimes a title is only a title.

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The Rise of the Auto-Service Economy

The Rise of the Auto-Service Economy

The Auto-Service economy is coming. And as computers have increased in sophistication, as have other aspects of automation, it appears that the fundamental underpinnings of our lives are being altered.

The Twentieth Century

Consider how life was at the start of the twentieth century in the United States. Many people did not own a refrigerator. Automobiles barely existed. A trip in an airplane (excuse me, aeroplane), was an occasion for diary entries and letter-writing and was practically a media event unto itself. A lot of people lived and died within a small area.

The Rise of the Auto-Service Economy
English: The River Transformed Exhibit at the Wannalancit Mill. (Photo credit: Wikipedia)

The economy was mainly driven by the production of goods, and by farming. Jobs existed in service industries, of course, but a lot of folks made their livelihoods in factories, steel mills, coal mines, and the like, or they stayed down on the farm.

End of the Twentieth Century

As that century ended, however, the economy had changed to more of a service model. Factory and farming jobs went to machinery and, increasingly, to robotic workers. All of these people needed to have jobs and so they changed over to service industries. In particular, as the population aged and also became wealthier, many of those service jobs migrated to the medical and hospitality industries.

However, given the rise of the internet and customers’ familiarity with tablets (and their impatience with slow, inattentive, or error-prone servers), the service economy seems to be on the cusp of changing over to what I’ll call an auto-service economy.

Humans Replaced By Robots?

Instead of getting a human at the other end of the line when calling customer service, we’re lucky if there’s a phone number at all. As I have told numerous people complaining on Able2know – you’ll never talk to a human when seeking Facebook help. Unless, of course, someone could legitimately answer your call with, “How many I help you, Mr. McCartney?”

The Boston Globe published an article about how to handle this new paradigm shift. Because it happens as we move further and further away from human interaction. We move away from service, and help, and into the realm of mechanized assistance as the norm. In Use tech to your advantage when seeking customer support, perhaps the most helpful tip they provide: mention in a never-ending customer service phone call that you want to ‘escalate‘ the problem. Evidently that’s the magic word which gets you to a supervisor.

But if the supervisor is a robot, well, you’re on your own.