Like in many wealthy American households of the time, it's the lady of the house who is in charge of the servants. Mrs. Lowell is fair and smart, running her house like a business. Margery Cabot Edwards, on the other hand, is a snobby, spoiled rich girl, more than happy to treat all of her household help like dirt. But her maltreatment is a catalyst to get Ceilidh to find work elsewhere, with the Lowells.
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