Category: Social Media Class

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Book Reviews Content Strategy Quinnipiac Social Media Social Media Class

Cognitive Surplus by Clay Shirky, A Book Review

Adventures in Career Changing | Ideas jar | Janet Gershen-Siegel Clay Shirky

Cognitive Surplus by Clay Shirky

Clay Shirky really has something here. Because I have to say, I just plain love this book. I am a fan! In addition, this book ended up tying with Groundswell for being my favorite of the six books that we were assigned to read in my first Quinnipiac University social media class, Social Media Platforms (ICM 522).

Clay Shirky: Here comes everybody!
Clay Shirky: Here comes everybody! (Photo credit: ChimpLearnGood)

At the time, I started classes thinking I would only get a certification and nothing more. However, I ended up staying long enough to get my Master’s of Science in Communications in Interactive Media (social media). And a part of that decision can be traced directly back to reading this particular work.

Philosophy To Go

Furthermore, I really liked the philosophical and sociological aspects of his work. Essentially, what he ended up saying was – society is changing. It’s not just the Internet; it is happening to humans ourselves. We are in the process of becoming new, and different. Hence there is a seismic shift going on, in our society.

Of course, that is likely to just be the wealthiest slice of society. Because heartbreakingly poor people in Third World countries simply aren’t going to be adding to online or offline content any time soon. Or, if they are, it is far more likely to consist of content that is survival-based. Hence this would be items for sale, rather than the products of truly creative pursuits.

Amateurs vs. Professionals

In addition, I really love what he had to say about amateur participation. Because in Chapter 5, on page 154, Shirky persuasively writes:

“As more people come to expect that amateur participation is always an option, those expectations can change the culture.”

So here’s to amateur participation. Because it is here to stay and I suspect it will never, truly go away.

Rating

Review: 5/5 stars.

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Book Reviews Quinnipiac SEO Social Media Class

Optimize by Lee Odden, A Book Review

Optimize by Lee Odden

Optimize by Lee Odden was not an unfamiliar concept. I have read about search engine optimization on countless websites and in any number of books already.

Optimize by Lee Odden, A Book Review
Lee Odden presents on SEO through blogs and feeds (Photo credit: toprankonlinemarketing)

But I don’t think I ever truly understood it until now. Lee Odden has taken an almost mysterious concept and made it comprehensible. I definitely liked Optimize.

SEO, According to Lee Odden

Google doesn’t have a lot of options for its spider bots when it comes to reading your content. It can read your text. And that’s about it. While there are, I am sure, plans to try to make it so that Google can better read flash, PDFs, PowerPoint slides, Images, and Videos, the truth is, it’s currently pretty much all letters and numbers.  That will eventually change, but right now that’s it.

Hence Google doesn’t know that the picture you added to your blog is an image of, say, Dame Judi Dench. It needs a caption. Sounds obvious, right? But I wasn’t doing that, not with this blog and not with my writing site or anywhere else.  Oops. And that caption should be obvious, in order to serve the search bots, and informative and conversational, in order to serve your human readers/audience.

Who or What Should You Optimize For? Bots or People?

Both. And fortunately, they don’t conflict. Hence if you add keywords, tags, or categories to your webpage, blog post, etc., then if you can reiterate the keywords, etc. within the content, you’ve got it made. And you need to look around wherever you are posting, and use every available square inch for your optimization efforts. This does not mean that you cover every single pixel!  Rather, it means that, if you have a space for a caption, use it. If you have a space for tags, write them. Blogs have categories. So make them meaningful, and use them. Hence I finally feel I get it. And that is a wonderful feeling.

Rating

Review: 5/5 stars.

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Book Reviews Content Strategy Quinnipiac Social Media Class

Content Nation by John Blossom, A Book Review

Content Nation by John Blossom

John Blossom wrote a rather interesting work. And so for Quinnipiac University’s Social Media Platform’s class (ICM 522), this book was assigned as required reading.

John Blossom, Author of Content Nation
John Blossom, Author of Content Nation (Photo credit: HowardGr)

Blossom sharply and compellingly puts forth his case. The Internet has become home to more and more content creators all the time.

And this constitutes a very good thing indeed.

As publishing becomes push-button fast and friendly, publishers stop being gatekeepers. Suddenly, anyone with an idea and a connection can potentially become a publisher.

Takeaways

One of his most interesting takeaways appears on page 136. Here he lays out Content Nation Enterprise Rule #1:

“Social media isn’t about technology; it’s about adapting to more effective patterns of communications being adopted by competitors.”

Hence for Blossom, the key benefits are –

  • Effective social media tools enable people to choose who they want to allow within their circle of communication (although that makes for silos and walled gardens these days!)
  • Effective social media tools make it easier to collect and organize communications from internal and external sources
  • and Effective social media tools make it easier to collaborate internally and externally. This is to build and update valuable knowledge more effectively.

And I have to say that I agree with this. So much of what we read about social media centers around the platforms. In addition, the technology seems to overrule everything else, including common sense. And while everyone loves something shiny and new, it matters very little if the content behind it, well, frankly, stinks. Hence Blossom essentially disagrees with Marshall McLuhan.  Therefore, the medium isn’t the message any more.

Instead, the message is the message.

And I think that is pretty powerful. Particularly in this day and age of constant content creation, promotion, distribution, and deconstruction. But you make the call, gentle reader. Feel free to contact me if you disagree, okay?

Rating

Review: 4/5 stars.

Categories
Book Reviews Content Strategy Quinnipiac Social Media Class

The New Rules of Marketing & PR by David Meerman Scott, A Book Review

The New Rules of Marketing & PR by David Meerman Scott

The New Rules of Marketing & PR by David Meerman Scott was a fascinating book that I had as required reading for Quinnipiac University’s Social Media Platforms course (ICM522).

The Premise

World Wide Rave Spotted In Ireland David Meerman Scott
World Wide Rave Spotted In Ireland (Photo credit: Krishna De)

First of all, the premise is, like a lot of other books about the Internet and social media marketing, that marketing has become less of a one-size-fits-all/push system. Instead, it has instead evolved into a far more balanced bilateral conversation.

And perhaps the most interesting part of the book consists of the rules themselves, which are in Chapter 2, on page 31 and are as follows –

The New Rules

The New Rules of Marketing and PR

  • First of all, marketing is more than just advertising
  • In addition, public relations is for more than just a mainstream media audience
  • You are what you publish
  • And people want authenticity, not spin
  • People want participation, not propaganda
  • Instead of causing one-way interruption, marketing is about delivering content at just the precise moment your audience needs it
  • Furthermore, marketers must shift their thinking from mainstream marketing to the masses to a strategy of reaching vast numbers of underserved audiences via the web
  • In addition, public relations is not about your boss seeing your company on TV. It’s about your buyers seeing your company on the web
  • Marketing is not about your agency winning awards. Instead, it’s about your organization winning business
  • And the internet has made public relations public again, after years of almost exclusive focus on media
  • Furthermore, companies must drive people into the purchasing process with great online content
  • In addition, blogs, online video, e-books, news releases, and other forms of online content let organizations communicate directly with buyers in a form they appreciate
  • And social networks like Twitter, Facebook, and LinkedIn allow people all over the world to share content and connect with the people and companies they do business with
  • Finally, on the web, the lines between marketing and public relations have blurred

Because customers are talking back.  And companies and their marketing departments had better start listening.

Rating

Review: 5/5 stars.

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Book Reviews Social Media Social Media Class

Book Review: Zen in the Art of Writing

Book Review: Zen in the Art of Writing

Zen.

So for the social media writing class at Quinnipiac, we were required to purchase Zen in the Art of Writing by Ray Bradbury. However, the book proved to be optional.

Yet I read it from cover to cover, and I just plain devoured that thing.

Book Review: Zen in the Art of Writing
Zen in the Art of Writing by Ray Bradbury

So as a fiction writer, I particularly loved his ideas about how to, well, get ideas. On Page 33, he wrote –

“… in a lifetime, we stuff ourselves with sounds, sights, smells, tastes, and textures of people, animals, landscapes, events, large and small. We stuff ourselves with these impressions and experiences and our reaction to them. Into our subconscious go not only factual data but reactive data, or movement toward or away from the sense of events.

“These are the stuffs, the foods, on which the Muse grows.”

Spoiler Alert: I Loved It

First of all, that is just a great way of looking at things. Because what Bradbury is doing is essentially giving the aspiring writer permission to get inspiration from everywhere, and from everything. Since the smallest memories can do it. So don’t give up on your weirdness. And don’t suppress it. I love this concept.

Furthermore, on Page 50, he writes about praise. And as writers, we might aspire to everyone loving us, and buying our works or at least reading them or, at minimum, being aware of them. However, Bradbury offers a rather different definition of success –

“We all need someone higher, wiser, older to tell us we’re not crazy after all, that what we’re doing is all right. All right, hell, fine!”

Therefore, really, it is okay to want to be loved. And it is okay to be weird.

Who knew?

Review: 5/5 stars.

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Book Reviews Content Strategy Facebook Google+ LinkedIn Quinnipiac Social Media Social Media Class Twitter

Book Review: Jab, Jab, Jab, Right Hook by Gary Vaynerchuk

Jab, Jab, Jab, Right Hook by Gary Vaynerchuk

"Book

Jab, Jab, Jab, Right Hook is a bit too cleverly named, but the premise is an interesting one. Essentially, what Gary Vaynerchuk is saying is, little bits of content and engagement which reach your potential customers are the setup for the big finish (which is not really a finish, actually) of a call to action and an attempt to make a sale.

The other major premise of the book is that all platforms have their own native quirks and idiosyncrasies. Therefore what is reliable on Pinterest, might fall flat on Facebook. What is killer on Tumblr might get a shrug on Instagram. And what is awesome on Twitter might bring the meh elsewhere.

Breaking Down What Went Wrong, and What Went Right

The most powerful part of this work was in the analysis and dissection of various real-life pieces of content on the various platforms. Why did something not work? Maybe the image was too generic or too small or too blurry. Or maybe the call to action was too generic and wishy-washy, or the link did not take the user directly to the page with the sales information or coupon. Or maybe there was no link or no logo, and the user was confused or annoyed.

While this book was assigned for my Community Management class, the truth is, I can also see it as applying to the User-Centered Design course at Quinnipiac. After all, a big part of good user-centric design is to not confuse or annoy the user. Vaynerchuk is looking to take that a step further, and surprise and delight the consumer.

Give people value. So give them what they want and need, or that at least makes them smile or informs them. In the meantime, show your humanity and your concern.

And work your tail off.

A terrific read. Everyone in this field should read this book.

Rating

5/5 Stars

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Book Reviews Content Strategy Quinnipiac Social Media Social Media Class

Social Media Marketing by Liana Evans, A Book Review

Social Media Marketing by Liana Evans

Social Media Marketing by Liana Evans was a book that I might have read a little too late in the semester. In all fairness, I read this book toward the end of my first social media class at Quinnipiac (ICM 522).

KD Paine and Liana "Li" Evans Liana Evans
KD Paine and Liana “Li” Evans (Photo credit: wordbiz)

Hence it felt like I already knew a lot of what was being written, but that was likely more a function of timing than anything else.

Sorry, Li.

Been There, Done That

So the book is interesting. However, I had just read a ton of other works about very similar work, strategies, and ideas. Therefore, it ended up being maybe one book too many. Plus it ended up an optional read, anyway. Furthermore, other works seemed to have said it better. So these days, books just do not get published fast enough to take proper advantage of trends and new insights. Hence blogs, in general (although not always!) end up more current and relevant.

Possibly the best takeaway I got from the book was when Evans talked about online communities, particularly in Chapter 33 – You Get What You Give. So on page 255, she writes –

  • You need to invest your resources
    • Time to research where the conversation is
    • Time and resources to develop a strategy
    • and Time and staff resources to engage community members
    • Time to listen to what they are saying, in the communities
    • Time and resources to measure successes and failures
  • Giving valuable content
  • It is similar to a bank account
  • Don’t bribe the community
  • Rewards come in all fashions
    • Research who your audience is
    • Give your audience something valuable and/or exclusive
    • Don’t expect you’ll know everything
    • Listen to what your audience says
    • Admit when you are wrong
    • Thank your community

Finally, much like we’ve been telling people for years on Able2know – listen before you speak!

Rating

Review: 4/5 stars.

Categories
Book Reviews Content Strategy Quinnipiac Social Media Social Media Class

Groundswell by Charlene Li and Josh Bernoff, An Updated Book Review

Groundswell by Charlene Li and Josh Bernoff

This is something of an updated review of Groundswell by Charlene Li and Josh Bernoff as, by the time I got to the ICM 522 Social Media Platforms class at Quinnipiac University, I had already read this seminal work.

Cover of "Groundswell by Charlene Li and Josh Bernoff
Cover via Amazon

But no matter. Because this is still a terrific work by Josh Bernoff and Charlene Li, and it remains more than a little relevant.

And in fact, I think I understand it better than I ever have.

Changing the Way You Think about Online Marketing for Good

For Li and Bernoff, the online world is a rich and diversified community. And in that large umbrella community, there are several smaller communities. But unlike in the case of the classic Matryoshka (Russian nesting dolls), there is an enormous amount of overlap.

Above all, they put forward the idea of a system called POST. And if you read nothing else, read this part of not just my review but of their book itself.

  • Personae – who are your potential buyers? Who are your readers? And who makes up your audience?
  • Objectives – what do you expect to get out of going online, and continuing online, or going in a different direction online?
  • Strategies – how will you implement your ideas? What comes first? In addition, what must wait?
  • Technologies – which platforms will you use? How will you use these differently as your strategy begins to click into place?

So the last time I read Groundswell, I suspect that I did not really understand POST.

And now I know never to start a social media campaign without it. So thanks to Charlene Li and Josh Bernoff! This work is a classic for a damned fine reason. It really is that good. Because you need this book in your social media library.

Rating

Review: 5/5 stars.

Categories
Book Reviews Quinnipiac Social Media Class

Book Review – Communicating Design by Dan M. Brown

Communicating Design by Dan M. Brown

As a part of the required readings for my User-Centered Design course at Quinnipiac University, I purchased Communicating Design by Dan M. Brown. The book is … okay.

Communicating Design

Communicating Design by Dan M. Brown
Communicating Design by Dan M. Brown (cover image is from Amazon)

User-centered design is the act of putting together websites in a way that users will understand them quickly. The last thing a website owner should want is for users to be scratching their heads over how things work. Or, worse, leaving because a site is so frustrating.

Communicating Design by Dan M. Brown  takes this idea and brings it back to site development. That is, the reader is given the tools for presenting designs and their various documentations while a site is still in its nascent format.

Documentation

The book spends a lot of time talking about design documentation. While this is all well and good and appropriate, the book also spends a lot of time talking about how to present these various documents at meetings. I have conducted numerous meetings in my career, and so this felt superfluous. But it’s not just that I have the experience; it’s also that the basics of presenting a document at a meeting were iterated and reiterated. After a while, I hope that a designer would understand how to be diplomatic and good at explaining designs and documents and descriptions. Repeating this information grew tiresome in short order. While it is possible that the intention was for the chapters to be used as standalones, the basics of presenting in a meeting were already there. Why not just tell the reader to check back in Chapters One and Two?

He thoroughly explained many documents, though, and about one-quarter of the way through the book, I realized that the process of design resembles that of iterative software development. Stop, start, tweak, start again, etc.

The document types presented were as follows:

  • Personas
  • Concept Models
  • Site Maps
  • Flowcharts
  • Wireframes (this was rather helpful to me)
  • Deliverable basics
  • Design Briefs
  • Competitive Reviews
  • Usability Reports

My rating would have gone higher if I had not already been there, done that, with so much of what was covered in this book. It’s a good, thorough resource for beginners.

Rating

3/5

Categories
Book Reviews Quinnipiac Social Media Class

Book Review: Killer UX Design by Jodie Moule

Book Review: Killer UX Design by Jodie Moule

Killer UX Design by Jodie Moule is a decent beginning book on user-centered design. The process of user-centered design (at least, according to Ms. Moule) is close to iterative software development.

Book Review: Killer UX Design by Jodie Moule
Iterative Development Model (Photo credit: Wikipedia)

I believe anyone familiar with iterative software development might not need all of the basic information in this work.

Not High Tech Enough?

Further, I found that Ms. Moule pushed for a lot of rather manual and paper-centric activities surrounding design. Roughly sketching out a design or even a set of wireframes might be of great use to designers. However, those of us who really can’t draw will end up with a lot of incoherent scribbles. Visio or even Photoshop or Adobe Illustrator would be the tools for this. Not that I don’t mind a cheaper and probably faster solution. But if all the illustrator can do is barely draw a circle or a square and a few stick figures, these sketches won’t necessarily make anything easier or more comprehensible.

Involving Users

Another curious aspect of the book was Ms. Moule’s push to involve users in numerous phases of the project. This made a great deal of sense. She starts users off with a kind of homework where they write about what interests them in the upcoming project. Users are invited to look at the sketches (again, bad sketches don’t necessarily help anyone, I feel). They are invited to evaluate the manufactured prototype. Also, to beta test the initial product and take it out for a spin. To my mind, the often manual and paper-based aspects of this made more sense. This is because users don’t always have access to the kind of technology, hardware and software, and talent that professional designers have as a matter of course.

Furthermore, the book reads well. However, the end portions of each chapter (and of the entire book) are the only parts you need to know. The remaining details are all well and good. However, since I already knew the basics of iterative software development, they were a bit superfluous to me.

The book is better than average and is certainly of help. Hence readers with less experience with iterative software development will likely rate this work higher than I do.

Rating

3/5