Categories
Community Management

Community Management – Collection of Users to True Community

Community Management Tidbits – Going From a Collection of Users to a True Community

What is a True Community?

I’ve written at least seven obituaries.

That is, perhaps, an odd thing to confess. But when Jill, Kevin, Paul, Joanne, Olen, Joan, and Mary all passed on, it was up to me to write something, to not only commemorate their lives, but to try to help comfort a grieving community.

I am not saying you will write as many, or even if you will ever write even one. And I certainly hope you will never have to, as they can be gut-wrenching. But it was with the first one – Mary’s – that it became manifest (if it was not already self-evident) that, to paraphrase the old Brady Bunch theme, this group had somehow formed a family.

Community Management Tidbits - Going From a Collection of Users to a True Community

How Can This Happen to Your True Community (Without the Tragic Part)?

But no one has to cross over to the other side in order for your collection of users to coalesce into a Community with a capital C. The secret is very simple, although many companies don’t want to hear it: it’s going off-topic.

Let us assume, for example, that your community is a corporate-run one. And the product is a soft drink. Corporate tells you to stay on topic, on message. However, your users are saying something very different.

For it is easy, as you’re talking about the soft drink, to slide into discussing foods eaten with it (frankly, for such a community you’d almost have to go off-topic. Nobody but a truly dedicated corporate marketer can talk about a soft drink 24/7). Food slides into a discussion of recipes. Recipes turn into a talk about entertaining. And then suddenly you’re off to the races and talking about family relationships.

Corporate tries to pull you back on topic. Yet your users pull the true community ever further away And they pinball from family relationships to dating, raising children, and elder care, if you let them.

The Community Manager’s Role

Here is where you, as the Community Manager, can talk to Corporate and forge a compromise. Corporate needs for people to talk about the product, tout it, and virally promote it. And they need people to make well-ranked (on Google) topics about it. Corporate may also realize that they need to hear the bad news about the product as well. The users need to talk.

So make a compromise. Create an off-topic area and move all off-message topics there. And be fairly loose with your definition of what’s on topic. In our soft drink example, the recipes topics, even if they don’t use the product as an ingredient, are still close enough so you can consider them on topic. Also, don’t be surprised if the corollary is true. Hence topics that begin on message veer off it, even by the time of the first responsive post. That’s okay. Those topics should still be considered to be on message. Because Google is far more concerned with a forum topic’s title and initial post than with its tenth response.

The Benefits of the Off-Topic Section

Don’t be shocked if your off-topic section becomes a large one. And recognize that you and your Moderating staff (if you have one) may need to make on message topics in order to continue creating germane content. But your true community will be talking and the site will be a lively one. It’s a party that’s going nonstop, your users will stick around and from this you can build a marketing database. And that is one of the standard corporate aims behind creating a community in the first place.

So when your users start talking about life events, such as births, school, divorce, moving, jobs, marriage, children and, yes, deaths, it matters. And when they start supporting each other through each of these phases, it marks a bright line distinction between a haphazard agglomeration of users and a true team of like-minded individuals.

Finally, that team, that family, that army, is what being in a true community is really all about.

Next: Wandering off topic

Categories
Career changing Community Management

Risks of a Community Without Management

The Risks of Having a Community Without Management

Is yours a community without management?

The post is a riff on The Community Roundtable’s 5 Risks of Having A Community Without Management.

The author comes up with five good ones:

  1. A Ghost Town
  2. Land of 1,000 Flowers
  3. Drama Central
  4. A Circling Storm
  5. A Clique

Ghost Town

Here’s what they mean. A Ghost Town is, essentially, either a more or less empty community or one without deep engagement. People may come in after an initial push and then just abandon the place. Now, the converse to this is people who hang around forever and never seem to convert to paying customers of any sort. In a commercial enterprise, that’s no good, either. But definitely you need for people to hang around, at least a little bit.

Land of 1,000 Flowers

Flower - Yellow Flowers Without Management
Flower – Yellow Flowers (Photo credit: @Doug88888)

Land of 1,000 Flowers is where there’s perhaps a little bit of everything but there is little connectivity. Some of the problem could potentially be alleviated with a very good search engine, e. g. if people see that the question about who wrote Peter Rabbit has already been answered, they might just go to that answer, rather than asking it again. Of course the downside to this is converting potential participants right back into lurkers.

Drama Central Without Management

Drama Central, ah, yes, this bit of juvenalia in a community without management. This is a byproduct of having a smaller community/one that is not too active. If there are 100 members, and one acts out, that one will loom large. With 1,000 members, that person’s impact diminishes.

And with 1,000,000 members, they barely register as a blip on the screen. And, even in a smaller community, if there are 100 members but also a good 1,000 topics are created every month, the one Drama Queen’s attention-grabbing me me me topic can be more or less swept under the rug. However, if your users create only five or so new topics every month, guess what’s gonna be front and center?

A Circling Storm

In A Circling Storm, there are a lot of entrenched factions, hostile to one another, when your community goes without management. Even in a well-moderated community, this can still happen in a Politics section (and, to a lesser extent, in a Religion section). Hence people form strong opinions and don’t want to back down. How to handle it? I say let them argue, for the most part, but intervene if newbies are being chased off or it becomes too personal.

A Clique Without Management

A Clique, of course this is a niche or fringe group that grabs and hogs the spotlight. This can be whiny teenagers (you know who you are), organic gardeners, birthers, I dunno. They can absolutely create a self-fulfilling prophecy, e. g. if the only people they welcome are from Omaha, then those will be the ones who stick around. And then eventually people from Poughkeepsie or wherever don’t stick around and suddenly your board is filled with Nebraskans.

What to do? Well, it may seem obvious, or it may not. Manage the site! Don’t just leave it to chance!

Light Touch with Management

However, don’t go overboard with management. Heavy-handed community management can stifle. So find a balance, and do your best to follow it, all while respecting the community and its interests, but nudging it in the proper directions if it threatens to go off-course. You don’t just have to let the boat go wherever the currents take it but, at the same time, you also need to leave the dock.

Categories
Facebook Social Media

… And Facebook for All – Your Home Page

Life, Liberty … And Facebook for All – Your Home Page

Your home page is vital. Log into Facebook, and it’s the first thing you see. It’s your Home Page. So here’s what’s in it. You can divide it into what look like columns.

NOTE: Facebook constantly A/B tests. Features move around, change, are renamed and resized, or disappear all the time. These are rolled out in stages; your neighbor may have a different-looking Home Page from yours. And this is 100% normal.

Home Page Links

So first of all, column one (left side, top):

Your Home Page
Facebook (Photo credit: Scott Beale)
  • News Feed
  • Messenger
  • Watch
  • Marketplace

Then shortcuts; this is a section you add to or subtract from.

Then …

  • Explore
  • Pages
  • Groups
  • Events
  • Fundraisers
  • Games etc.

Your Feed

Then column two (center):

  • Status messages on friends’ pages
  • Other friend activities
  • Anything your friends or the pages you follow are sharing

Column Three

Then column three (right, top):

  • Events
  • Friends’ Birthdays
  • Marketplace
  • Groups You Might Like
  • People You May Know
  • Targeted Advertisements
  • A list of friends available on chat (at the bottom)

Let’s start with Column One:

Groups

So this is a list of the groups you have joined.

Pages

These are pages you are following.

Friends

So pretty obviously, this is a way to access your entire list of friends.

Create Group

So you can create groups for any reason. And this includes to support a beloved entertainment figure, promote your business or just complain about people wearing Crocs. So I’ll get into the specifics later.

Games

These will rotate as you access more games, depending upon recency.

Status Messages on Friends’ Pages

So this is the actual News Feed itself. And you can comment on others’ statuses (statii?) or posted links.

Other Friend Activities

First of all, you are served everyone’s activities. Facebook can be a tsunami of data. However, a lot is aggregated; you are usually shown that six people joined a group, rather than separate messages on all half-dozen.

Events

So if you’ve got upcoming events and you haven’t RSVP’d, they’ll show up here, but you can jettison them by clicking the x on the right side. Note that you’ll be invited to all sorts of stuff, including sponsored activities and openings by commercial ventures. And RSVP’ing is not strictly necessary. However, as an event organizer, I have to say it’s appreciated so as to at least get a handle on headcount (and know who not to expect). You need not RSVP for commercial store openings or whatnot.

Friends’ Birthdays

Whether they’ve made the year apparent is their own business. But if they’ve got the month and day up on Facebook, birthdays will show up here. And of course you’re under no obligation to wish people a Happy Birthday, but it is kind of nice.

People You May Know

So this is based upon some sort of an algorithm whereby Facebook looks at things like your current friends list, their friends, your location and possibly also your school(s) and workplace(s). However, I don’t believe the latter are included at this time. So if you have any mutual friends, Facebook lists them as well. Facebook does not always get this right, or it gets it wrong in interesting ways, e. g. Facebook says I “may know” the spouse of someone I attended High School with. Well, unless I went to High School with the spouse (over 30 years ago), then there isn’t much of a likelihood there.

Hence there are times when this list is bewildering. Hey, Facebook is doing the best it can.

Targeted Advertisements on Your Home Page

Well, they’re as targeted as Facebook can make them. This  apparently has a basis in your click activity, your likes, your friends’ likes and whenever you click on an ad to get rid of it. Again, sometimes Facebook can get this wrong in rather spectacular ways; for example, when I wrote this post originally, it showed me an ad for Toyota. And I have neither owned nor contemplated owning one, ever.

A list of friends available on chat

It should go without saying that you should never click on links from chatters you don’t know well. And you’re under no obligation whatsoever to answer anyone’s instigated chat.

So a big part of the Facebook experience is not only playing games but also sharing them with others, or sharing status or links. The way you see and can participate in this sharing is via your Home Page. It is, essentially, a bulletin board between you and your pals. But keep your own wall the way you want it. If you don’t want people to swear or argue politics, etc., that is 100% within your rights.

Next: Your Account Settings

Categories
Facebook

… And Facebook for All – Your Profile Page Part I

Life, Liberty … And Facebook for All – Your Profile Page Part I

Let’s look at your profile page part 1.

If you’re a member of Facebook, you’ve seen it dozens, if not hundreds, of times – it’s your Profile Page.

And Facebook for All -- Your Profile Page Part I
Profile shown on Thefacebook in 2005 (Photo credit: Wikipedia)

There is also a Home Page, but I’ll cover that in the next segment. Right now, let’s just concentrate on your Profile. Here’s mine.

Profile Page Part 1: Basics

So at minimum, the Profile page consists of the following:

  • Wall
  • Info and,
  • Photos

And it also contains:

  • A space for your profile picture
  • Information on any mutual friends you might share with anyone peeking at your profile
  • A small subgroup of your friends
  • Your Likes
  • and Your Photos
  • Your Links
  • A share button, and,
  • On the right side, there are advertisements

NOTE: Facebook is the biggest A/B tester on the planet. They constantly move things around in order to try for an improved user experience. Hence this means you may see buttons moved, resized, renamed, or even eliminated. And it also means your neighbor might see an entirely different configuration.

Let’s start with the tabs.

Wall

Up at the top, you can put in your status. There doesn’t seem to be a true limit to how long a status message can be, but after a few lines, it’s excessive. People put all sorts of nonsense in here – including not only statements of their adoration for celebrities but also mundane minutiae such as the scintillating fact that they’re about to go pick up the dry cleaning. If you want to use Facebook at all for your business, your status messages should really be short, somewhat on point and inoffensive (this is also true if you are looking for work and are not using Facebook for any of that – potential employers are watching!).

Below is the wall itself, where friends can post replies to your status (they can also reply directly to the status), send you greetings, send you game requests, etc. You can always delete or hide these messages, which can be a good idea if they are becoming something you’d rather not share with others. People routinely answer all sorts of dumb questions about me (e. g. Do you think Janet Gershen-Siegel has kissed a boy? Gee, I’ve been married since 1992. You make the call.) and I usually just hide or delete those.

You can also hide notifications from various applications so, if everyone you know is playing Farmville, and you don’t care about it, right-click on any Farmville notification and select the hide Farmville notifications button. However, be aware that there are any number of similar or satellite applications (gifts, new gifts or whatever), so you may be doing a rather similar task more than once. Still, understand that you don’t need to ask people to stop sending you requests. Just block the app.

Info

You can add any number of tidbits here. At minimum, you should at least list your marital/dating status, your birth date (the year is optional) and your current city and/or home town. This will draw people in and make it easier for them to find you, particularly if you have a rather common name. You want friends and business associates to figure out that they want you, the Mary Lou in Hicksville, New York, versus the Mary Lou in Mars, Pennsylvania.

Marital status isn’t strictly necessary (and I’ve found it doesn’t stop guys from sometimes hitting on me – eek), but I personally think it’s a nice thing to include. However, of course, no one can force you to do this and naturally it is illegal in the United States for a potential employer to demand this information.

Birth date is kind of nice to have, partly as an identifier and partly to give another piece of information out that’s just pleasant to see. It’s a minor revelation (particularly if you only give out the month and day) and is essentially harmless. And an American employer cannot legally ask for the year. However, employees do have to be of a certain age in order to work full-time at all. Still, if you get that far along in a job application, an employer won’t use Facebook to confirm your age – the employer will instead use official governmental records like your birth certificate for that.

Adding your birth date also means the inevitable onslaught of Facebook birthday greetings.

Biography

Biography is optional and, if you use Facebook for business, keep it short, on point and inoffensive. Work history is also not necessary but it can be helpful if you need for people to find you (are you the Mary Lou in Hicksville who worked at AIG, or at the Dairy Queen?). Plus that can add to the networking vibe but keep in mind that Facebook for networking remains a poor substitute for LinkedIn.

Educational information also helps to identify you. Graduation years are not necessary. Likes and interests will show up in part by your typing in here and also by you “liking” various pages. Keep in mind that this can be found, so “liking” a page with a profane name is going to be something that can be picked up by potential employers and clients.

Profile Page Part 1: Photos

These are pretty self-explanatory. Any photographs that you’re tagged in them will show up here. You can collect photos into albums, of course. Also, if a photograph is unflattering, compromising or just plain not of you, you can always untag yourself. Before my parents were not on Facebook, I was sometimes tagged on my mother’s photos so I would be able to find them. I don’t mind this. My profile has enough photographs of me that it’s obvious I’m not her. But you might. So, if this happens, talk to whoever’s doing this. There are other ways of sharing photographs and albums which might suit your needs better.

Categories
Twitter

Almost Everything But the Tweet – Conquering Twitter (verbal elements)

Almost Everything But the Tweet – Conquering Twitter (verbal elements)

Verbal elements? Twitter is, of course, utterly verbal. It’s just about all text. But not all of that text is tweets.

Almost Everything But the Tweet - Conquering Twitter (verbal elements)

One piece is the profile. There isn’t a lot of space here. The good news is that these verbal elements are searchable. If you want to make it clear that your company is green, you can put that here. Separate short messages with delimiters like pipes (|) or asterisks (*). Don’t use semicolons as they can end up being converted to code. This is an easy section to change, so consider changing it as needed, perhaps as special events come up.

Another area is the site URL. In order to be better able to track traffic coming in from Twitter, how about using a unique URL here, say, http://www.yoursite.com/twitter? That page could contain a customized welcome message to Twitter users. This is another readily editable area of Twitter, so why not switch it up as circumstances change?

Your location is another verbal area. Of course it need not be a real place, but for a commercial Twitter account you can’t get too whimsical here. However, if you’ve got a multi-state presence (and want to get that across but not create separate Twitter accounts for each state), there’s nothing wrong with making your location something like United States or New England or Great Lakes Region.

Verbal Elements: Names

Another area is the name behind the account. This is a searchable field. A company can add a tiny bit of additional information here, such as the general company location. Hence the user name could be Your Company but the name behind it could be Your Company, Cleveland.

Yet another area is the name(s) of list(s) that your company uses to follow others. Does a company need Twitter lists? Not necessarily, but you can still use them to make certain accounts stand out. What about lists like customers or distributors? Perhaps not very imaginative, but these could prove useful in the future if Twitter ever makes it possible to send certain tweets only to certain lists.

Finally, although it is an issue to change it, the username is another nugget of non-tweet verbiage. Instead of changing it, what about creating a few accounts to cover different eventualities? Able2Know used to do this well (although some of these feeds are abandoned these days). Able2know had split off a few feeds as follows:

A user can follow any or all of these and see a different slice of that site. The individual user names for the accounts make it abundantly clear which cut of the site you’re following.

What do you want to get across? What image do you wish to project? Peripheral information can support or obfuscate your message. Choose what you really want your verbal elements to say.

Categories
Twitter

Almost Everything But the Tweet – Conquering Twitter (offsite connections)

Almost Everything But the Tweet – Conquering Twitter (offsite connections)

Offsite connections. Because Twitter is so bare bones, any number of applications have sprung up around it in order to help you manage it and become as great as you can be. Try Twellow (many thanks to Bobbie Carlton for this particular tip).

This is essentially the Yellow Pages of Twitter. Put your company name here. You’ll have a bit more space to describe your site versus what Twitter gives you, so use that space wisely. Since most of the people checking you out on Twellow are also going to search for you on Twitter (probably after seeing your Twellow profile), make sure that your information is supportive and bolstering, but not redundant vis a vis your Twitter profile.

CrowdLens and Other Software

Another idea is CrowdLens, my friend Nick Ashley’s app. CrowdLens is designed to help remove redundancy (all that retweeting!) from your Twitter stream. CrowdLens can sometimes be slow. Here are some more sites to check out:

  • HootSuite – a tweet scheduling service (and more) whereby you can track stats and import your lists.
  • Social Oomph (formerly Tweet Later) – time tweets and gather simple metrics on shortened urls. You can set up more than one account this way.
  • Tweet Stats – a graph of, among other things, daily aggregate tweets, your most popular hours to tweet and who you retweet.
  • Idek – a url-shortening service that tracks metrics.
  • Twitter Reach – exposure and reach information, such as impressions and mentionings of any topic, word, phrase, userid or hashtag.

Offsite Connections: The Upshot

As Twitter continues to mature as a business tool, I predict that more and more of these off-site services will spring up. The most successful one will, in my opinion, combine the best features of all, coupled with ease of use and an ability to show trends over time.

And finally, Twitter changes things almost as much and as fast as Facebook does. So keep in mind, these instructions may need some tweaking.

Categories
Facebook Social Media

… And Facebook for All Your Account Settings

… And Facebook for All – Your Account Settings Explained

… And Facebook for All – Your Account Settings – in Facebook, how to do you change your account settings? When you pull down on the Account section of Facebook, you see a few choices but they change. Keep in mind that Facebook is continuously testing its format. What worked a year ago might not work now, but these are pretty close to being right although some of the parts have moved around on the page or might now have new names.

Your Account Settings
Your Account Settings
  • Edit Friends
  • Manage Pages
  • Account Settings
  • Privacy Settings
  • Help Center, and,
  • Log Out

Edit Friends

First of all, you get a list of your friends. And if you have separate friend lists (say, for work or school), those lists are on the left. Facebook does move these sorts of settings around. By the time you read this blog post, this feature could potentially have been moved. Truth is, it may be gone by now.

You can add friends to various lists, remove them, or delete them from your list altogether. There are also suggested names to be added to various lists (assuming you’ve chosen a list, versus all of your friends). The default here is not only to show the entire list of friends, but to put the ones you’ve interacted with most recently up at the top.

Account Settings: Manage Pages

If you manage pages – and you may very well have that as a task if you are using Facebook for your business – here is a link straight to each page and how to change it. Simply click “Go to Page” and you are transported to the correct page in question. I’ll get into the specifics of what you can do from there later in this series.

Account Settings

This is a part of Facebook that always seems to be changing. It is entirely possible that, by the time you read this blog post, these instructions will be obsolete. I’ll keep everything at a high level and won’t get into too many specifics. So it is divided as follows:

  • Settings
  • Networks
  • Notifications
  • Mobile
  • Language
  • Payments

Account Settings: Basics

This section is currently divided as follows:

  • Name – your real name
  • Username
  • Email – self-explanatory
  • Password – self-explanatory
  • Linked Accounts – you can put more than one account together
  • Security Question – self-explanatory
  • Privacy – control the information you put out there. But do keep in mind: if something is truly personal, the Internet is an awfully foolish place to put it in.
  • Account Security – you can add some form of extra protection
  • Download Your Information – save your photos, etc. to a ZIP file
  • Deactivate Account – self-explanatory

Networks

You can join networks, such as identifying yourself with an employer or a school you’ve attended.

Notifications

Control settings for notifications such as when someone tags you in a photo. I think that the default settings are pretty excessive. I like to know if someone wants to add me as a friend, and when I’ve been tagged in a photograph. Other than that, I’ll just check when I’m online. Obviously, my preferences need not be identical to yours.

Mobile

Activate a phone and register for Facebook text messages here.

Language

Set a primary language or translate Facebook into other languages from here. There’s currently a rather extensive list, including some languages not written with a Western alphabet.

Payments

So track your credits balance, credits purchase history, payment methods and preferred currency here.

Privacy Settings

Control some aspects of the sharing experience here. So this includes who can see your photographs, religious and political views, etc.

Help Center

This area is undoubtedly going to continue to evolve as questions come up and the increasingly complicated Facebook system breaks in all sorts of interesting and as-yet unexpected ways. So you can even ask a question, and the most common questions are listed. Unsurprisingly, these include topics such as how to delete your account or change your name.

But keep in mind: Facebook won’t answer 99%+ of any questions you have for them. Why? Because they are running an enormous site with a surprisingly tiny number of employees. Hence many of the judgement calls come from bots.

Log Out

Pretty self-explanatory. Click here and you’ll log out of Facebook.

Next: Company Pages

Categories
LinkedIn

The Conquest of LinkedIn — Last Little Bits

The Conquest of LinkedIn — Last Little Bits

Last Little Bits. Now, there’s more to LinkedIn than what I’ve already covered. And, truth be told, the number and diversity of add-ons and features is only going to keep growing. As with any other truly viable online business, LinkedIn keeps adding new bells and whistles, and constantly A/B testing. It is already a far different site from the one I joined a few years ago. And, by the way, I have never gone Premium. I think it’s a waste of money, particularly for job seekers who are often watching every dime.

The Conquest of LinkedIn -- Last Little Bits
LinkedIn pen (Photo credit: TheSeafarer)

However, there is an appreciable difference between making and keeping your page lively and interesting, versus making it too busy. I don’t think that you need everything. Really. I think a bit of restraint is in order.

Connections List

Your connections list is not as granular as it once was, possibly a function of LinkedIn getting larger. After all, at the end of 2015, LinkedIn had a good 414 million registered users. Hence the demands of data, and server speed and size, mean that they aren’t going to give you as many opportunities to add metadata about your connections.

Instead, the site offers groups. Create a group, and invite likely people to join it. Your High School’s graduating class, or your sorority chapter might be good choices, as your High School is probably already represented and your sorority might be as well. But these groups provide more specificity. Of course, not everyone you invite will join one of these groups, but it’s worth a shot. Still, LinkedIn is no longer trying to be like a CRM system. That’s, I feel, for the better, as it gives the site more focus as a networking platform.

Events

Another tool that is gone is events. A pity, in some ways. But again, the site is looking to focus itself better. That includes eliminating some of the fat.

Following a Company

LinkedIn provides the ability to follow a company. If you are in charge of your company’s LinkedIn profile, you can help to stimulate this information stream by listing comings and goings, promotions and transfers. Got an event going on, with an interesting or attractive look to it? Take a picture and post it!

Profile Page Shortcut

The shortcut to your profile page is an easy way to make yourself stand out a bit more. Just select a reasonable shortcut for yourself. Mine is my last name, because it’s unique.

Interests

The Interests section (found under your Profile) is useful for adding not only keywords but also some personality to your profile. Do you play the violin? Do you like to cook? Safe, positive information is good here, so long as it’s not extensive (you don’t want this section to overwhelm everything else). It’s probably not the best place to mention, for example, your extensive action figures collection.

Personal Information

The Personal Information section is what you make of it. I keep in my birth date (because it generates a status update on the day in question) but not the year. And I list my town but not my full home address. Although that is easy enough to find elsewhere online. Furthermore, I list myself as married, but you certainly don’t have to. I keep my phone number off as I don’t want to perhaps have LinkedIn become a vehicle for calls I don’t wish to receive – if someone wants my phone number that badly, they can connect to me and ask.

You Profile Photograph

The last, and perhaps most important bit is your profile picture. To add, or not to add? I say, add it. It’s not like you’re going to hide your race, your age or your gender if you meet someone. So you may as well come forward so that, if you meet in person, they can recognize you. Use a recent, clear headshot, and for God’s sake, smile! Mine is of me wearing a dress with a blazer. Look professional and try to keep it current. That reminds me; I should update mine.

Conclusion

There will undoubtedly be more changes  and last little bits as LinkedIn dreams up new ways to connect business persons. Perhaps video demos, or real-time conferencing, are in its future. Stay tuned – I may blog more about LinkedIn and its last little bits as it continues to reinvent and improve itself.

Categories
LinkedIn

Giving Your LinkedIn Profile A Facelift

Giving Your LinkedIn Profile A Facelift

Dahling, you need a facelift! This post is a riff on 6 Tips for giving your LinkedIn profile a facelift.

I liked this article and recognize that it was designed to be a straightforward beginner’s set of tips, but there is more that could be done. There usually is.

Use a Profile Photograph

Linkedin Profile Facelift
Linkedin Chocolates (Photo credit: nan palmero)

I absolutely agree. I realize there are people who are shy or who feel that they don’t photograph well. But the truth is, most of us on LinkedIn don’t care. Unless you are looking for a modeling or an acting gig, your appearance does not and should not matter, so long as you are neat and presentable, and are in business attire. Head shots and  images up to about the middle of your chest are best. You don’t need a full-length body shot.

I also think that keeping a picture off your profile because you don’t want to reveal your race, gender or age is somewhat wrongheaded. After all, what are you going to do if you actually get an interview with a company (and not necessarily directly through LinkedIn)? Send a proxy in your stead, a la Cyrano de Bergerac? That’s kinda silly, dontcha think?

As for me, people online are going to figure out that I am female, they will get a pretty good handle on my age and my religion and if they look a bit, they’ll even see pictures of me when I weighed nearly 350 pounds. And I embrace those things and don’t try to hide them. Your ideas may differ, but I don’t, personally, see the value in hiding such things. And if an employer is going to pass me by because I’m no longer 21, or not Asian, or too short or whatever, then I don’t want to work for that employer, anyway.

Use a Vanity URL

On LinkedIn, you can get them to make you a specific URL for your profile, rather than just accept the computer-generated one. Not surprisingly, I think this is a great idea. This happens to be mine. You can get a bit of an SEO bounce if you use a vanity URL. It is easy and it is free, and it is considerably more memorable. Plus, if you wish, it’s a good thing to put on a business card or a resume, or even into a signature line in email.

Use a Headline

Personally, I find these weird, but that may be just me. For me, just my job title seems to be fine, as it evokes (currently) not only what I do but the industry I am in right now. I’ve always, personally, found that titles like Terrific Social Media Manager or Experienced Fry Cook just seem odd. But that may be me. Try it – but I’d recommend doing so as a more or less controlled experiment. If it’s not working after, say, six months, I recommend rethinking it.

Update Your Email Settings

If you’re open to receiving job openings, make sure that you’re set up that way. And if not, make sure that’s properly reflected as well. People won’t necessarily follow your requirements in this area, but some will. And it can serve as an indirect means of indicating you might be interested in making a move if the timing and the circumstances were right.

Make Your Profile Public

Personally, I think that the only time your profile should be private is in the first five seconds after you’ve created it. Then again, I have had an online persona since 1997, and find it easy to share a lot of things.

Of course not everyone feels this way, but it seems to be kind of useless to have a LinkedIn profile if you don’t want to share it with anyone. Networking, which is what LinkedIn is all about, is, in part, about going outside your comfort zone and meeting new people. This is not like Facebook where, potentially, the pictures of you drinking in 1963 could come back to haunt you. This is a gathering of professionals. Any employer upset if you have an online presence on LinkedIn is not only not with the times. They are being thoroughly unrealistic. Employees look for better opportunities all the time. Wise employers recognize and accept that. Denying someone access to LinkedIn, or being upset by an employee’s presence therein, is misplaced.

So go out there and fix your profile! And give it a facelift!

Categories
Facebook Social Media

… And Facebook for All – Your Profile Page, Part II

… And Facebook for All – Your Profile Page, Part II

Your Profile Page, Part II.

First of all, Facebook members have seen it dozens, if not hundreds, of times – your Profile Page.

... And Facebook for All -- Your Profile Page, Part II

Let’s talk some more about your Profile. Here’s mine.

In addition to the basic tabs at the top, it also contains:

  • A space for your profile picture
  • Information on any mutual friends you might share with anyone peeking at your profile
  • A small subgroup of your friends
  • Your Likes
  • and Your Photos
  • Your Links
  • A share button, and,
  • On the right side, there are advertisements

NOTE: Facebook continually A/B tests, and so buttons and features move, change, are resized, added, or can disappear altogether. Your neighbor can sometimes see a rather different version of Facebook versus yours. And this is normal.

Let’s look at these in order.

A space for your profile picture

No one is stopping you from putting up a picture that is not, actually, of you. And I’ve seen dogs on Facebook, scenery, people’s children and cartoon characters. Hence it’s a place to be somewhat expressive. However, recognize that, if you’re using Facebook at all for your business (or if you’re simply looking for work), you’ll need to tone this down. If you want to go fairly conservative (which I personally think is best but opinions differ), go with a headshot or a head and shoulders shot that’s fairly recent. And, do make sure you’re smiling.

Mutual Friends

If someone surfs in and finds your Profile Page, they’ll probably be drawn to whether you’re really the person they’re looking for, and whether you have any acquaintances in common. If you’ve got a somewhat common name (e. g. Gregory Cole), then it’s really going to help out people if they see anyone who you know is in common with whoever they know.

One way I’ve used this information has been in locating High School friends, as we tend to have the same mutual friends. If I see that Jane Smith is also friends with John Jones and Dave Brown (names are made up, of course), then I realize, aha! Chances are good that Jane and I attended High School together. However, sometimes it just means that Jane is a local (if John and Dave stayed in the area after graduation). Or it might mean she’s a younger or older sibling of my classmates. Hence it’s an imperfect system.

A small subgroup of friends

So this is six friends (fewer, if you have fewer than six friends, of course). And it used to be you had control over this, but apparently not anymore.

Your Likes

Whenever you click “Like” on a group or page, it can show up here. A few show up at a time, and they rotate. To take something out of rotation, un-“Like” it. Much older and inactive pages and groups show up less, as Facebook follows social signals in this area, too. E. g. pages and groups that appear inactive or even downright abandoned will lose precious visibility time and space to groups and pages that are up to date and lively.

Your Photos

So note here is where your profile picture shows up in all its glory, and bigger than on your Home Page. Therefore, make sure it looks good here as well as on your Home Page. If you’re going to use Facebook for business (or if you’re looking for work), make sure this is a flattering photograph that clearly shows your face. It need not be full-length (and, if it is, it’ll be smaller on the Home Page, but here it’s all visible) and, for God’s sake, smile!

Plus, photographs also show up on your wall if you upload them and agree to publish them to your wall.

And Your Links

So put a link in your status, or post it to your wall, and it will convert to something clickable. And if it comes from Youtube, it’ll even embed the video. And like most things on Facebook, any link can get comments or “Likes”.

A Share Button

Actually, there are several of these. Pretty much everything on Facebook can be shared in one manner or another, and even off Facebook.

Bottom line: your Profile Page is your face to the world. It is clickable, shareable and somewhat searchable. Don’t want people to know something about you? Don’t put it on your Profile Page.

Next: Your Home Page