Community Management – How to be a Terrible Netizen
I have been managing Able2know for almost nine years.
It is a generalized Q & A website and the members are all volunteers. I have learned a few things about making yourself the biggest jerk online during this time.
- Post as fast as you can and don’t think about it. Anything worth doing, is worth doing fast.
- When you’re being attacked, never step away from the keyboard. The way you feel about people online is never related to the offline world. It’s only caused by online events.
- Be vague with your words. Anyone who cannot figure out what you really mean is an idiot, and you should tell them that.
- Everyone should/must get you, even the aforementioned idiots. What you have to say is perfectly wonderful for every audience and needs no tailoring.
- Be First and Best, every single time. Why let anyone else be happy? They’re a bunch of idiots anyway.
- Always get in the last word, even if you have to do that over and over again while someone else tries to do the exact same thing. That person is an idiot. You, of course, are not. Never!
- Call people by names, because there’s nothing that says maturity like using a taunt from second grade or a word that trips the profanity filter.
- Discuss as many controversial topics as you like, and don’t expect hard feelings. If people become defensive, their skins are too thin for them to be online in the first place. Have at them.
- Never stop, and never surrender, and never ignore anyone. All comers deserve your pearls of wisdom, 24/7! Even months later, when the other person has clearly gone off to do something else, go back and pick at that scab some more.
I hope you let me know if you’re going to do any of these, so that I can find a way to cross the street and walk in the other direction when I see you online. ‘Course, that probably just makes me an idiot.