Rather than just reference this work, I read it from cover to cover. And it turned out to be an easy read, considerably more comprehensive and better than I had remembered.
Simple rules emerge in clear and concise prose which never talks down to the reader. It contains all of the rules that so many people should known, and should have learned years ago. Yet these days it seems that so many people just plain don’t know.
Case in point: forming possessives. Therefore, on Page 1 the guide just says, “Form the possessive singular of nouns by adding ‘s.”
That’s it, no more.
Information about punctuation remains equally succinct. Hence on Page 15, the guide says,
“A colon tells the reader that what follows is closely related to the preceding clause. The colon has more effect than the comma, less power to separate than the semicolon, and more formality than the dash.”
Easy to follow and remember, the above two sentences tell more about colons, semicolons, and dashes than I think I learned in most of my formal education.
Furthermore, language comes across as something knowable, with rules and formal logic, instead of what English can sometimes seem like, e. g. a messy stew of words from all over the world.
Tips to Quickly Boost Results. Rebekah Radice of Canva offers some great ideas for how to improve your engagement on Google+, a social platform that even a lot of experienced social media managers can find rather confusing and daunting, and hard to break into.
It should come as no great shock that images are key. But that is true for pretty much all social media platforms these days. Posts without images are just contributing to the enormous tidal wave of text that we are all dealing with, all the time.
The 800 x 1200 size is optimal for Google+.
Share Fun, Inspirational and Educational Content
Well, sure, that makes sense. For most social media platforms, the mix should be of fun and smart content, with a smattering of inspirational. If your business is angel flights for children, you’ve got no shortage of inspirational content. If it’s The Daily Show, you’ll never have to hunt around for fun content. And if you’ve got Harvard to promote, you can get educational content.
Then there’s the rest of us.
But Radice has some great ideas for engagement, printed here in their entirety –
“Share your thoughts, expertise, mission, vision and values.
Give a nice shout out to your favorite blogs and websites.
Share inspirational thoughts, funny quotes and timely news stories.
Share other peoples content with context around it.
Don’t post and run away. Interact, connect and engage!
Be grateful. Thank people that share your content.
Be personable and share details about your business in a fun and interactive way.
Follow people within your industry and niche and create a conversation. Get to know them, share their content and spread the good word about their business. This creates reciprocity and more meaningful interactions.
Repurpose your content. Just because it’s old to you, doesn’t mean it’s not new to someone else.”
Optimize Your Profile
This includes adding details about what you do, links to your other online content, and sprucing up your profile/logo image and cover image. The 2120 x 1192 size is optimal for Google+ cover images.
Return to Your Buyer Personae
Why are people on Google+? And how can you align your strategy, and what you provide, to what they want, need, and crave?
(someone just like you, perhaps), what sorts of judgments would you make? What seems off? What’s being suppressed, which should be promoted, and vice versa? Is the picture clear or fuzzy?
The gist of that article is, take control of your information, keep it as a uniform brand and check it every month or so. The corollary to this is one from Shama Hyder Khabani, which is, essentially, don’t spread yourself too thin. Concentrate in only a few places.
My Own Information
Absolutely agreed. When I google my own last name, 502,000 hits come up. And, fortunately, my own website is at the top (Yay, SEO!). My two Facebook profiles (I have one for work) come up as fourth and fifth. Then comes my LinkedIn profile, and then Twitter. Then there’s my Examiner profile and then the last entry on the first page of results is a link to my profile at Go Articles.
Putting my last name into quotation marks yields only 2,800 hits. Most of the same usual suspects come up on Page One of the results although one place called Jobs In Social Media comes up. Classmates is at the bottom of the page. But nothing is too weird or scandalous.
How Accurate is the Information?
To my mind, checking and rechecking every single month might just be a bit excessive. Is there a need to keep your profile accurate? Sure. Flattering, or at least not damaging? Yes, particularly if you are looking for work. But to keep it sterile and perfect, as you scramble to make it perfect every moment of every day? Eh, probably not so much.
I would like to think (am I naive? Perhaps I am) that potential clients and employers will see the occasional typo and will, for the most part, let it slide unless the person is in copyediting. I am not saying that resumes, for example, should not be as get-out perfect as possible. What I am saying, though, is that this kind of obsessive and constant vigilance seems a bit, I dunno, much.
Will the world end if I accidentally type there instead of their on this blog? And, does it matter oh so much if I don’t catch the accident immediately?
I mean, with all of this brushing behind ourselves to cover up and/or perfect our tracks, and all of the things we are leaving behind, where’s the time and energy to make fresh, new content and look in front of ourselves?
Clean Up Your Presence
To me, there is little joy in reading a blog post or website that looks like it was put together by someone who’s barely literate. But there is also little joy in reading sterile, obsessively perfect websites and blog posts. A little imperfection, I feel, is a bit of letting the ole personality creep in there. Genuineness – isn’t that what the whole Social Media experience is supposed to be about, anyway?
I refuse to believe — I hope and I pray — that a bit of individuality isn’t costing me potential jobs or the company potential clients. And if it is, then that saddens me, to feel that, perhaps, there is a lot of lip service being paid to the genuineness of Social Media but, when the chips are down, it’s just the same ole, same ole.
Genuineness is great. One you can fake that, you’ve got it made? Gawd, please, say it ain’t so.
Social Media Marketing by Liana Evans was a book that I might have read a little too late in the semester. In all fairness, I read this book toward the end of my first social media class at Quinnipiac (ICM 522).
Hence it felt like I already knew a lot of what was being written, but that was likely more a function of timing than anything else.
Been There, Done That
The book is interesting. However, I had just read a ton of other works about very similar work, strategies, and ideas. Therefore, it ended up being maybe one book too many. And it ended up an optional read, anyway. Furthermore, other works seemed to have said it better. And these days, books just do not get published fast enough to take proper advantage of trends and new insights. Blogs, in general (although not always!) end up more current and relevant.
Possibly the best takeaway I got from the book was when Evans talked about online communities, particularly in Chapter 33 – You Get What You Give. And on page 255, she writes –
You need to invest your resources
Time to research where the conversation is
Time and resources to develop a strategy
and Time and staff resources to engage community members
Time to listen to what they are saying, in the communities
Time and resources to measure successes and failures
Giving valuable content
It is similar to a bank account
Don’t bribe the community
Rewards come in all fashions
Research who your audience is
Give your audience something valuable and/or exclusive
Don’t expect you’ll know everything
Listen to what your audience says
Admit when you are wrong
Thank your community
Finally, much like we’ve been telling people for years on Able2know – listen before you speak!
Here are some time-saving tips from the angels at HootSuite. Everybody’s got a lot on their plate. Not to worry. HootSuite to the rescue, to help you manage all of those little social media bits and bobs that we all deal with, every day.
Make an Influencer List
Or just a list of important folks. Or people who can help you succeed. Whatever you want to call it, use Twitter (or HootSuite itself), to separate the wheat from the chaff. If you’ve only got five minutes to look at your social media streams, populate this list with the people you absolutely, positively must read.
Curate Content and Auto-Schedule Using the Hootlet
It’s a little Chrome extension, and all you have to do is, click the owl, pull down on the drop-down to select the stream(s) you want to add the content to (just like in the full-blown version of HootSuite), modify the content if you wish, and either schedule manually or click schedule or Auto-Schedule.
Frankly, I’m having trouble envisioning how HootSuite could make it any easier.
Add Content at the Right Time for the Right Network
HootSuite says this so well that I’ll just quote it in its entirety –
“Consider planning your posting to meet these times. For Google+ the highest engagement comes from 9-11 a.m., so maybe you can connect with a follower during breakfast. For Twitter it’s 1-3 p.m. and for Facebook it’s 1-4 p.m., perfect times to engage one or two users during your lunch break. For Pinterest it’s 8-11 p.m., and Instagram 5-6 p.m. —after work hours when you can likely spare a few minutes to interact with your following. When you don’t have time to use social media while you work, it helps to fit it in during quick breaks.”
I would add, make sure to keep these times in mind when auto-scheduling.
Share and Repurpose Great Content
This is what I’m doing right now! In his great book, Optimize, Lee Odden advises, in Chapter 9, to adopt an “Oreo Cookie Tactic”. That is, take content and add your own introduction and conclusion, with the content placed in between and properly attributed, of course (see page 118).
I love this tactic, not only because it is an easier way to add content (particularly when inspiration is harder to come by), but also because it promotes the Rule of Thirds, e. g. one-third of social media content should be about the content creator’s wisdom being imparted, one-third should be the content creator’s personality, and the final third should be the promotion of others’ content.
Evan Page has written an excellent article and I highly recommend that you read the original source material as well. His Time-saving Tips never seem to go out of style.
Adventures in Career Changing means job applications.
Beyond networking, education and research, there are just sometimes some forms to fill out. I have filled out – I have no idea how many. And while there are problems with many of these forms, there is also some good out there, along with other aspects of looking for a job these days.
#10 – Following Twitter to Find Jobs
There are all sorts of Twitter streams which showcase any number of openings. Company streams, in particular, can be a good source of leads. Make sure to watch for perhaps a week or so in order to determine whether the content is being updated frequently.
#9 – LinkedIn, Land of Opportunity
For power users of LinkedIn, there are numerous ways to look for work. One good way is to check their job listings, and apply through the site. Some openings allow you to apply directly via your LinkedIn profile. Others send you to a company’s website. But make no mistake; companies (or at least they should) check the traffic sources for the job applications they receive. And so by going to a job application directly from LinkedIn, you show that, at least in some small way, the biggest online networking site in the world matters.
#8 – LinkedIn Skills and Endorsements
If you’ve got an account on LinkedIn, surely you have seen these by now. So fill in your skills profile! And make sure to endorse other people as well, and a lot of them will reciprocate.
#7 – Scannable Resumes
Gone are the days when most resumes were eyeballed, at least to start. Because your resume is far more likely to be read by a machine before a human. So get your resume loaded up with keywords! Why? Because you’ll make the first cut, that’s why.
The good, the bad and the ugly are out there. My own, for instance. Because the site is completely functional. And it comes up quickly, plus you can readily find everything on it. Finally, Google ranks it fairly well.
#5 – Clarity
Job descriptions can become very precise these days, as employers can (in part, in some instances) select software and versions from drop-downs to better communicate their needs to the job seeking public.
#4 – LinkedIn Recommendations
Unlike endorsements, these require a bit of prose. But they can be rather powerful. At the very least, you don’t want to be a job seeker who doesn’t have any. So ask! And not just your boss or former boss – ask your coworkers as well, and offer to reciprocate.
#3 – Blog
Just like this one, a candidate can use a blog to provide more information or get across personality without having to overload a resume. Savvy employers will look candidates up on social media. Why not give them something good to find?
#2 – LinkedIn Functionality
For jobs advertised on LinkedIn, for some of them, you can apply by connecting them directly to your profile. What could be easier?
#1 – Being Able to do this Online
Finally, of course, a lot of the job search still must happen in an old-fashioned manner. Interviews will, for the most part (except, perhaps, for quickie phone screens, particularly where relocation is at issue), be conducted in person. A lot of networking will still happen at events and not on LinkedIn. But a ton of it can happen in cyberspace. It makes the search far easier and faster than it ever has been.
Here’s what they mean. A Ghost Town is, essentially, either a more or less empty community or one without deep engagement. People may come in after an initial push and then just abandon the place. Now, the converse to this is people who hang around forever and never seem to convert to paying customers of any sort. In a commercial enterprise, that’s no good, either. But definitely you need for people to hang around, at least a little bit.
Land of 1,000 Flowers
Land of 1,000 Flowers is where there’s perhaps a little bit of everything but there is little connectivity. Some of the problem could potentially be alleviated with a very good search engine, e. g. if people see that the question about who wrote Peter Rabbit has already been answered, they might just go to that answer, rather than asking it again. Of course the downside to this is converting potential participants right back into lurkers.
Drama Central, ah, yes, this bit of juvenilia. This is a byproduct of having a smaller community/one that is not too active. If there are 100 members, and one acts out, that one will loom large. With 1,000 members, that person’s impact diminishes. And with 1,000,000 members, they barely register as a blip on the screen. And, even in a smaller community, if there are 100 members but also a good 1,000 topics are created every month, the one Drama Queen’s attention-grabbing me me me topic can be more or less swept under the rug. However, if your users create only five or so new topics every month, guess what’s gonna be front and center?
A Circling Storm
A Circling Storm, there are a lot of entrenched factions, hostile to one another. Even in a well-moderated community, this can still happen in a Politics section (and, to a lesser extent, in a Religion section). Hence people form strong opinions and don’t want to back down. How to handle it? I say let them argue, for the most part, but intervene if newbies are being chased off or it becomes too personal.
A Clique, of course this is a niche or fringe group that grabs and hogs the spotlight. This can be whiny teenagers (you know who you are), organic gardeners, birthers, I dunno. They can absolutely create a self-fulfilling prophecy, e. g. if the only people they welcome are from Omaha, then those will be the ones who stick around. And then eventually people from Poughkeepsie or wherever don’t stick around and suddenly your board is filled with Nebraskans.
What to do? Well, it may seem obvious, or it may not. Manage the site! Don’t just leave it to chance!
Light Touch with Management
However, don’t go overboard with management. Heavy-handed community management can stifle. So find a balance, and do your best to follow it, all while respecting the community and its interests, but nudging it in the proper directions if it threatens to go off-course. You don’t just have to let the boat go wherever the currents take it but, at the same time, you also need to leave the dock.
But no matter. Because this is still a terrific work by Josh Bernoff and Charlene Li, and it remains more than a little relevant.
And in fact, I think I understand it better than I ever have.
Changing the Way You Think about Online Marketing for Good
For Li and Bernoff, the online world is a rich and diversified community. And in that large umbrella community, there are several smaller communities. But unlike Matryoshka (Russian nesting dolls), there is an enormous amount of overlap.
Above all, they put forward the idea of a system called POST.
Personae – who are your potential buyers? Who are your readers? And who makes up your audience?
Objectives – what do you expect to get out of going online, and continuing online, or going in a different direction online?
Strategies – how will you implement your ideas? What comes first? In addition, what must wait?
Technologies – which platforms will you use? How will you use these differently as your strategy begins to click into place?
So the last time I read Groundswell, I suspect that I didn’t really understand POST.
And now I know never to start a social media campaign without it. So thanks to Charlene Li and John Bernoff! This work is a classic for a damned fine reason. It really is that good. Because you need this book in your social media library.
So in 2010 (it was his most popular blog post), Blaise outlined some differences in Social Media job descriptions.
His thinking is: there are internal and externally-facing types of jobs. And the internally-facing ones tend to look more like Community Management, e. g. what I do for Able2know. Those tasks include pulling spam, making peace among the users, interpreting site statistics and measurements, or scrubbing graffiti tags. Furthermore, they can also include adding correct tags to topics, and working on that site’s Help Desk. Those jobs tend to be called Community Manager, Head of Online Community, etc. Content Strategist and Content Curator seem to fit into this bucket as well. However, those other jobs can be more about promoting content rather than serving those who make it.
On the other hand, externally-facing jobs are more like what I did for Neuron Robotics. Because in that role, I attended events on behalf of the company, conducted product demonstrations, did outreach and sales, communicated with potential customers, etc. Hence those jobs tend to have words like Marketing or Marketer in their titles.
Blogging seems to be either external or internal. However, it all begs the question, though: what happens when you’ve got skills in both areas? Must you choose one or the other? See, this is what’s been bothering me, all along, about the whole Social Media career-changing experience. There seems to be a requirement that a person drop themselves into one pigeonhole or another.
And I say, why can’t I be in both?
So for more information, check out Blaise’s February 8, 2010 blog entry and make please help to make it even more popular. Kudos to him!
Community Management Haikus are – I will be the very first person to admit this – a rather silly topic. This is a Friday topic, a bit of fun as this can, often, be a rather fun sort of a profession and industry. After all, you are spending your time tweeting, posting to Facebook, and using Google+. You are making videos, and you are writing blog entries (much like this one, actually).
The truth is that, although it can also, sometimes, be a laugh riot, community management and the overall discipline of social media marketing can sometimes be rather serious. We may need to cobble together some sort of a response to rather somber news, such as a death in our industry or our community or our company. We may have to address angry customers, disillusioned share holders, or the bewildered folks among us who just need a little help and then they can be on their way.
We are deadly serious, as we do our best to cut down on the number of technical support calls, or increase customer engagement and satisfactions. Or maybe we just want to create a memorable experience and, in the meantime (assuming that the stars and the planets all align absolutely perfectly), get someone to bookmark our link or subscribe to our RSS feed.
Come back, we cry. Come back and we will dazzle you with even niftier content.
But I’m rambling here. Maybe we just, sometimes, want to write something that can only charitably be referred to as pseudo-artsy.
Haiku for You
Fun with the topic
feel free to add more in the
comments section, please
four syllables, so comm is
doubt commingle with robot
avatars and posts
Small things can blow out
of proportion, as there’s no
Social media –
substitute for life? Maybe.
Or just leisure time