The New Rules of Marketing & PR by David Meerman Scott, A Book Review

The New Rules of Marketing & PR by David Meerman Scott

The New Rules of Marketing & PR by David Meerman Scott was a fascinating book that I had as required reading for Quinnipiac University’s Social Media Platforms course (ICM522).

The Premise

World Wide Rave Spotted In Ireland David Meerman Scott
World Wide Rave Spotted In Ireland (Photo credit: Krishna De)

First of all, the premise is, like a lot of other books about the Internet and social media marketing, that marketing has become less of a one-size-fits-all/push system. Instead, it has instead evolved into a far more balanced bilateral conversation.

And perhaps the most interesting part of the book consists of the rules themselves, which are in Chapter 2, on page 31 and are as follows –

The New Rules

The New Rules of Marketing and PR

  • First of all, marketing is more than just advertising
  • In addition, public relations is for more than just a mainstream media audience
  • You are what you publish
  • And people want authenticity, not spin
  • People want participation, not propaganda
  • Instead of causing one-way interruption, marketing is about delivering content at just the precise moment your audience needs it
  • Furthermore, marketers must shift their thinking from mainstream marketing to the masses to a strategy of reaching vast numbers of underserved audiences via the web
  • In addition, public relations is not about your boss seeing your company on TV. It’s about your buyers seeing your company on the web
  • Marketing is not about your agency winning awards. Instead, it’s about your organization winning business
  • And the internet has made public relations public again, after years of almost exclusive focus on media
  • Furthermore, companies must drive people into the purchasing process with great online content
  • In addition, blogs, online video, e-books, news releases, and other forms of online content let organizations communicate directly with buyers in a form they appreciate
  • And social networks like Twitter, Facebook, and LinkedIn allow people all over the world to share content and connect with the people and companies they do business with
  • Finally, on the web, the lines between marketing and public relations have blurred

Because customers are talking back.  And companies and their marketing departments had better start listening.

Rating

Review: 5/5 stars.

Content Nation by John Blossom, A Book Review

Content Nation by John Blossom

John Blossom wrote a rather interesting work. And so for Quinnipiac University’s Social Media Platform’s class (ICM 522), this book was assigned as required reading.

John Blossom, Author of Content Nation
John Blossom, Author of Content Nation (Photo credit: HowardGr)

Blossom sharply and compellingly puts forth his case – the Internet has become home to more and more content creators all the time.

And this constitutes a very good thing indeed.

As publishing becomes push-button fast and friendly, publishers stop being gatekeepers. Suddenly, anyone with an idea and a connection can potentially become a publisher.

Takeaways

One of his most interesting takeaways appears on page 136, where he lays out Content Nation Enterprise Rule #1:

“Social media isn’t about technology; it’s about adapting to more effective patterns of communications being adopted by competitors.”

Hence for Blossom, the key benefits are –

  • Effective social media tools enable people to choose who they want to allow within their circle of communication (although that makes for silos and walled gardens these days!)
  • Effective social media tools make it easier to collect and organize communications from internal and external sources
  • and Effective social media tools make it easier to collaborate internally and externally to build and update valuable knowledge more effectively.

And I have to say that I agree with this. So much of what we read about social media centers around the platforms. In addition, the technology seems to overrule everything else, including common sense. And while everyone loves something shiny and new, it matters very little if the content behind it, well, frankly, stinks. Hence Blossom essentially disagrees with Marshall McLuhan.  Therefore, the medium isn’t the message any more.

Instead, the message is the message.

And I think that is pretty damned powerful in this day and age of constant content creation, promotion, distribution, and deconstruction. But you make the call, gentle reader. Feel free to contact me if you disagree, okay?

Rating

Review: 4/5 stars.

Book Review – Communicating Design by Dan M. Brown

Communicating Design by Dan M. Brown

As a part of the required readings for my User-Centered Design course at Quinnipiac University, I purchased Communicating Design by Dan M. Brown. The book is … okay.

Communicating Design

Communicating Design by Dan M. Brown
Communicating Design by Dan M. Brown (cover image is from Amazon)

User-centered design is the act of putting together websites in a way that users will understand them quickly. The last thing a website owner should want is for users to be scratching their heads over how things work. Or, worse, leaving because a site is so frustrating.

Communicating Design by Dan M. Brown  takes this idea and brings it back to site development. That is, the reader is given the tools for presenting designs and their various documentations while a site is still in its nascent format.

Documentation

The book spends a lot of time talking about design documentation. While this is all well and good and appropriate, the book also spends a lot of time talking about how to present these various documents at meetings. I have conducted numerous meetings in my career, and so this felt superfluous. But it’s not just that I have the experience; it’s also that the basics of presenting a document at a meeting were iterated and reiterated. After a while, I hope that a designer would understand how to be diplomatic and good at explaining designs and documents and descriptions. Repeating this information grew tiresome in short order. While it is possible that the intention was for the chapters to be used as standalones, the basics of presenting in a meeting were already there. Why not just tell the reader to check back in Chapters One and Two?

He thoroughly explained many documents, though, and about one-quarter of the way through the book, I realized that the process of design resembles that of iterative software development. Stop, start, tweak, start again, etc.

The document types presented were as follows:

  • Personas
  • Concept Models
  • Site Maps
  • Flowcharts
  • Wireframes (this was rather helpful to me)
  • Deliverable basics
  • Design Briefs
  • Competitive Reviews
  • Usability Reports

My rating would have gone higher if I had not already been there, done that, with so much of what was covered in this book. It’s a good, thorough resource for beginners.

Rating

3/5

The Future of Lonely Writer and Adventures in Career Changing

The Future of Lonely Writer and Adventures in Career Changing

The Future

The future? Well, more specifically, I mean the future of the Lonely Writer website.

Adventures in Career Changing | Lonely Writer | Speculating about the Future
Speculating about the Future

Wait, what?

So as some readers may recall, I started that website as my capstone project at Quinnipiac University. I needed the project in order to graduate with a Master’s in Science in Communications (social media). Well, graduation happened in August of 2016. However, I had paid for the domain until the end of March of 2017. It seemed silly to try to cancel early.

But now it’s March of 2017.

Changes

Hence I want to change things up. My life has gotten considerably more busy since I graduated. I currently hold down four part-time work from home jobs, all centered around various tasks having to do with blogging. I also podcast every month and I blog for that podcast and for its parent podcast. Furthermore, I still blog about social media and even about fan fiction.

In addition, I still write and still work. I always try to get more of my work published. As a result, I just plain don’t have the time for yet another domain. Most noteworthy, I’d also like to save a few bucks. This project does … okay. Yet Adventures in Career Changing does better.

Therefore, I realized: I should combine the two.

What Will Happen?

The Lonely Writer YouTube channel and Facebook groups will both live on. And the Twitter stream won’t be going away, either. They do not require as much work as a separate blog. Plus, they are also free of charge. I am only talking about the other domain and those particular blog posts.

So, where are they going? Why, they are coming here! As a result, the blog URLs will change, and the blog posts themselves will be removed for later re-posting. I will change them up, too, so they will be more up to date. That’s all. So don’t worry, okay? That advice and that work will not go away. It’ll all just move here, down the street. I am excited about the move. I think it will help to freshen up Adventures without losing the focus, which is altering my career and also embracing social media. And the writing-related posts, of course, will give that more of a writing bent. That’s all.

Thank you so much for reading.

Book Review: Killer UX Design by Jodie Moule

Book Review: Killer UX Design by Jodie Moule

Killer UX Design by Jodie Moule is a decent beginning book on user-centered design. What was probably of most interest to me was how close the process of user-centered design (at least, according to Ms. Moule) is to iterative software development.

Book Review: Killer UX Design by Jodie Moule
Iterative Development Model (Photo credit: Wikipedia)

I believe that anyone who is familiar at all with iterative software development might not need all of the basic information provided in this work.

Not High Tech Enough?

Further, I found that Ms. Moule pushed for a lot of rather manual and paper-centric activities surrounding design. While roughly sketching out a design or even a set of wireframes might be of great use to designers, those of us mere mortals who really can’t draw are going to end up with a lot of incoherent scribbles. My understanding is that Visio or even Photoshop or Adobe Illustrator would be the tools for this. Not that I don’t mind a cheaper and probably faster solution. But if all the illustrator can do is barely draw a circle or a square and a few stick figures, these sketches won’t necessarily make anything easier or more comprehensible.

Involving Users

Another curious aspect of the book was Ms. Moule’s push to involve users in numerous phases of the project. This made a great deal of sense. She starts users off with a kind of homework where they write about what interests them in the upcoming project. Users are invited to look at the sketches (again, bad sketches don’t necessarily help anyone, I feel). They are invited to evaluate the manufactured prototype, and to beta test the initial product and take it out for a spin. To my mind, the often manual and paper-based aspects of this made more sense, as users don’t always have access to the kind of technology, hardware and software, and talent that professional designers are going to have as a matter of course.

Furthermore, the book reads well. However, the end portions of each chapter (and of the entire book itself) end up as really the only parts that you need to know. The remaining details are all well and good. However, since I already knew the basics of iterative software development, they were a bit superfluous to me.

The book is better than average and is certainly of help. Hence readers with less experience with iterative software development will likely rate this work higher than I do.

Rating

3/5

Social Media Marketing by Liana Evans, A Book Review

Social Media Marketing by Liana Evans

Social Media Marketing by Liana Evans was a book that I might have read a little too late in the semester. In all fairness, I read this book toward the end of my first social media class at Quinnipiac (ICM 522).

KD Paine and Liana "Li" Evans Liana Evans
KD Paine and Liana “Li” Evans (Photo credit: wordbiz)

Hence it felt like I already knew a lot of what was being written, but that was likely more a function of timing than anything else.

Sorry, Li.

Been There, Done That

The book is interesting. However, I had just read a ton of other works about very similar work, strategies, and ideas. Therefore, it ended up being maybe one book too many. And it ended up an optional read, anyway. Furthermore, other works seemed to have said it better. And these days, books just do not get published fast enough to take proper advantage of trends and new insights. Blogs, in general (although not always!) end up more current and relevant.

Possibly the best takeaway I got from the book was when Evans talked about online communities, particularly in Chapter 33 – You Get What You Give. And on page 255, she writes –

  • You need to invest your resources
    • Time to research where the conversation is
    • Time and resources to develop a strategy
    • and Time and staff resources to engage community members
    • Time to listen to what they are saying, in the communities
    • Time and resources to measure successes and failures
  • Giving valuable content
  • It is similar to a bank account
  • Don’t bribe the community
  • Rewards come in all fashions
    • Research who your audience is
    • Give your audience something valuable and/or exclusive
    • Don’t expect you’ll know everything
    • Listen to what your audience says
    • Admit when you are wrong
    • Thank your community

Finally, much like we’ve been telling people for years on Able2know – listen before you speak!

Rating

Review: 4/5 stars.

Groundswell by Charlene Li and Josh Bernoff, An Updated Book Review

Groundswell by Charlene Li and Josh Bernoff

This is something of an updated review of Groundswell by Charlene Li and Josh Bernoff as, by the time I got to the ICM 522 Social Media Platforms class at Quinnipiac University, I had already read this seminal work.

Cover of "Groundswell by Charlene Li and Josh Bernoff
Cover via Amazon

But no matter. Because this is still a terrific work by Josh Bernoff and Charlene Li, and it remains more than a little relevant.

And in fact, I think I understand it better than I ever have.

Changing the Way You Think about Online Marketing for Good

For Li and Bernoff, the online world is a rich and diversified community. And in that large umbrella community, there are several smaller communities. But unlike in the case of the classic Matryoshka (Russian nesting dolls), there is an enormous amount of overlap.

Above all, they put forward the idea of a system called POST. And if you read nothing else, read this part of not just my review but of their book itself.

  • Personae – who are your potential buyers? Who are your readers? And who makes up your audience?
  • Objectives – what do you expect to get out of going online, and continuing online, or going in a different direction online?
  • Strategies – how will you implement your ideas? What comes first? In addition, what must wait?
  • Technologies – which platforms will you use? How will you use these differently as your strategy begins to click into place?

So the last time I read Groundswell, I suspect that I did not really understand POST.

And now I know never to start a social media campaign without it. So thanks to Charlene Li and Josh Bernoff! This work is a classic for a damned fine reason. It really is that good. Because you need this book in your social media library.

Rating

Review: 5/5 stars.

Quinnipiac Assignment 02 – ICM 502 – Information Design Common to Biblical Texts

ICM 502 – Information Design Common to Biblical Texts

Biblical texts are fascinating, as are their designs.

What we today might consider to be problematic designs were much more typical years ago, particularly in the area of holy texts. That’s not so surprising when you consider that bibles were in far wider circulation before the printing press (scribes knew their buyer persona) and that, even after it was invented, there was still a great deal of illiteracy.

The two factors created a condition whereby a lot of prayer books and the like would be lettered or printed, and there would be a lot of illustration so as to help the illiterate faithful follow along.

Modern Design Issues

Design requirements are different now. For one thing, only maybe 14 percent of the US population is illiterate. While that figure is higher than most of us would like, it’s a lot better than it was after the Roman Empire fell, and literacy was a feature of no more than maybe 30 – 40 percent of the populace.

Because we don’t need so many pictures to help us along, Rebecca Hagen and Kim Golombisky, in White Space is Not Your Enemy, offer a list of layout sins on pages 31 – 42:

13 Amateur Layout Errors

  1. Things that blink. Incessantly.
  2. Warped photos.
  3. Naked photos (e. g. they need a border).
  4. Bulky borders and boxes (use hairlines).
  5. Cheated margins.
  6. Centering everything.
  7. Corners and clutter – don’t fill the corners! Instead, group similar visual information together.
  8. Trapped negative space – keep the negative space at the edges.
  9. Busy backgrounds.
  10. Tacky type emphasis – reversing, stroking, using all caps, and underlining.
  11. Reversing – white copy on a dark background
  12. Stroking – outline characters
  13. All caps
  14. Underlining
  15. Bad bullets – use real bullets, not just asterisks or emoticons, and align them.
  16. Widows and orphans.
  17. Justified rivers – don’t use fully justified (both sides) blocks of type. Help eliminate this by increasing column width or reducing font point size, or both. Or just don’t do it!

Biblical Text Designs

When it comes to biblical texts, violations of sins 4, 7, 8, and 9, seem to be common. I chose images outside of the readings as these designs seem to be ubiquitous for older religious texts.

In this image from a Gutenberg bible (Genesis 1: 1) currently housed at the Bayerische Staatsbibliothek, a lot of these sins come to the fore.

Biblical Texts
Gutenberg bible (Genesis 1: 1) currently housed at the Bayerische Staatsbibliothek
Biblical Texts
Koran currently housed in the David Collection at the Park Museer NE in Copenhagen, Denmark

The border, though lovely and possibly unique, is also bulky (#4) and busy (#9), and clutters the corner space (#7). Negative space is trapped within the border (#8).

Furthermore, the lack of paragraph or verse breaks makes the columns look uniform but uninviting to read. The text feels unapproachable and forbidding.

 

There’s another bulky border in this image from a Koran which is currently housed in the David Collection at the Park Museer NE in Copenhagen, Denmark. This one has a lot of white space, with no visible spacings between sentences, except for the gold circles. The border feels imperfectly drawn although not freehand. Perhaps it was traced. At least there’s no corner clutter, and the border is relatively simple and not busy, but the design still commits the sin of bulky borders (#4). The large amount of margin space also appears strange. Because this is a holy text, it probably wasn’t meant for taking notes or annotating the text. So why is so much of the space being wasted? Contrast that with what’s inside the borders, where the text is cramped and takes up nearly all of the real estate.

The Gutenberg bible seems to be saying with its design is that illiterate parishioners can follow along, as can young children. The Koran, in contrast, is instead telling its reader to focus on reading and not view any graven images.

Quinnipiac Assignment 02 – ICM 590 – Compare Project Management Styles for Media

Compare Project Management Styles for Media

What are the differences between managing a media project (e. g. making a film) and managing another sort of endeavor? The defense of a legal case shows both differences and similarities.

Media

At Vjeko.com, writer Vjekoslav Babic outlined the secrets of Hollywood project success in the context of a review of James Persse’s book on that subject. Babic was comparing media production to IT development, and found there were:

“8 important similarities between movies and IT:

  1. Both deal in intangible product development.
  2. Both are shaped to directly address a deadline-oriented business need.
  3. Both require significant investments.
  4. Both are built against a specification open to change.
  5. Both rely on specialized production protocols and technologies.
  6. Both require the integration and collaboration of specialized teams.
  7. Both require careful analysis, design, execution, and integration.
  8. Both must be thoughtfully delivered to their target audiences.”

Babic further noted, “…it distills down to a simple framework of five phases: development, preproduction, production, post-production and distribution.”

“…development roughly corresponds to project initiation, with pre-production mostly having to do with project planning. Other three phases could be mapped to project execution and monitoring.”

“In first three phases, most revolves around the script, the Hollywood’s equivalent of requirements document, and although Persse found out that the script also changes, it tends to be more of a holy scripture than requirements are in IT. For Hollywood, it is much easier to set Big Requirements Up Front….”

At Creative Skill Set, the definition of a Production Manager includes, “Production Managers are in charge of the ‘below-the-line’ budget. This covers costs relating to the crew and the practicalities of running a production.”

Legal

Compare Project Management Styles
The first “automobile accident”? (Photo credit: Wikipedia)

Things differ in the legal field. Let’s look at a moderately-sized insurance case, an automobile accident. It’s a left-turn case, where the client (defense) made a left turn in front of the plaintiff’s vehicle, causing a collision. Both parties are at fault although the percentages differ. For sake of argument, this will be a jurisdiction where comparative negligence is the law, e. g. there can still be some questions and plaintiff fault isn’t a sure-fire loser like in a contributory negligence jurisdiction.

The project manager is the attorney handling the claim. The purpose of the project needs little clarification: it is to either win the case outright or limit the amount paid by the insurance carrier (and the client, too, if damages exceed the amount of the policy). Similarly, the purpose of a film project is to make a movie. It’s not to make an artistic statement or even to make a profit, although those are favorable collateral consequences. Similarly, the purpose of defending a lawsuit is generally not to make law although that can also be a result.

For filmmaking, the goals and objectives are more on the profit side. Movies are made in order to meet financial projections, often to satisfy shareholders. In the law, the goals and objectives are to save insurance company money but also to garner experience for more junior attorneys and to build favorable reputations for lawyers with any level of expertise.

Scope for films is to make the one picture, or the three pictures in a trilogy or whatever the contract says. For legal cases, it’s just the one case, and it often does not include appeals if the matter gets that far, mainly because appeal work tends to be more specialized. Scope usually does include impleader (adding more defendants) for cross-claims or third-party claims which may be other sources of settlement or verdict funds. In the automobile accident fact pattern, if the traffic lights were mistimed or were not working at all, defense might wish to implead the town or its maintenance company. This might be seen as scope creep; the prudent law firm will allow the impleader if it is likely to provide a substantial benefit (note the ABA Model Rules of Professional Responsibility require a zealous defense; hence what in other projects would be seen as scope creep may very well be necessary under ethical considerations. The Model Rules have been adopted by many American jurisdictions).

Budgeting is strict for filmmakers. For attorneys, a balance must be achieved between keeping costs low and mounting an effective and zealous defense. Costs can be lowered with having paralegals perform research and more junior lawyers attend preliminary hearings and motions. Budgeting can be a dimension of time for lawyers, too, as a carrier might want an older case settled during the next quarter or might push for settlement if billed hours exceed a certain amount. Unlike in many other disciplines, budgeting in the law may be desired but not possible under ethical considerations.

The expected benefits for both disciplines center on reputation. For a film production company, a completed project could signal future development partners (actors, screenwriters, etc.) that the company can make an award-winning piece of art, or churn out a cheap film quickly to take advantage of a hot news story. For a law firm, a favorably concluded case can demonstrate a thorough understanding of the law or an ability to settle for less.

Success for both disciplines looks a lot like completion. A finished film, under budget, is the desired end result for a production manager. For lawyers, success is a closed case, and not necessarily a win. And then, for both, it’s time to move onto another project.

Quinnipiac Assignment 01 – ICM 502 – What is Information? What is the Role of Design in how we Receive Information?

What is Information
System information (Photo credit: Wikipedia)

What is Information?

BusinessDictionary.com says information is:

“Data that is (1) accurate and timely, (2) specific and organized for a purpose, (3) presented within a context that gives it meaning and relevance, and (4) can lead to an increase in understanding and decrease in uncertainty.”

But is that all there is?

The first part of the definition – accuracy and timeliness – seems to be more of a definition of facts, which are almost the quanta of information. Facts are bits of information, like the capital of Uruguay (Montevideo) or the proverbial price of tea in China (varies).

The second piece – specificity and organization – takes information away from the realm of random trivia and gives it a reason for being. Uruguay’s capital makes sense as a piece of information if you’re flying there or doing business in the country. It could be a fact which is specific and organized for something like winning Jeopardy! It’s not organized for the purpose of passing an Anatomy examination, however.

The third aspect – meaningful and relevant context – further removes it from random factoids and pop culture references. If the air-speed velocity of an unladen swallow will get you over a necessary bridge, then it is utterly meaningful and relevant data. If it doesn’t, then you’re left with just so much cerebral flotsam and jetsam. As Frode Heglund says, “Information cannot exist without context.”

The fourth bit – understanding increases while uncertainty decreases – further emphasizes the idea of meaningfulness.

Information tells you something you don’t already know, and is, to crib from Facebook, relevant to your interests. It’s accurate and timely, too. It is useful for you.

What is the role of design in how we receive information?

On page 6 of White Space is Not Your Enemy, Rebecca Golombisky and Rebecca Hagen say, “Good graphic design does four things. It captures attention, controls the eye’s movement across the page or screen, conveys information and evokes emotion.”

Essentially, what Golombisky and Hagen are saying is that design is one of the aspects of information conveyance as much as body language is a part of verbal and visual communications.

Rune Madsen adds, when talking about William Addison Dwiggins, “…seeing is as important as reading, and … typography and illustration can be used for symbolism.”

A great example is in the Twilight series book covers. Love or hate the stories (in the interests of full disclosure, I worked for the publisher, Hachette Book Group, when Breaking Dawn was first released) the covers are a festival of symbolism.

What is Information?
Twilight Series Covers (image is reproduced for educational purposes only)

Twilight, the first in the series, sports a cover which easily symbolizes Biblical temptation, just as the title refers to an in-between time of the day – analogous to the in-between stage of life the main character, Bella, is in. Furthermore, since the hands don’t quite match, they might be intended to reference the couple at the center of the story. The second, New Moon, with its bicolor flower and dropped petal (which looks like a fresh drop of blood) shows a conflict just as the title refers to a time with no reflected sunlight, when the stars are at their brightest. For the third book, Eclipse, the sun (or perhaps the moon) is utterly blotted out in the title, and the cover image references a fragile and nearly completely broken bond. It is the darkest of the covers. And in the end, with Breaking Dawn (a book added to the series which may not have been originally planned), the cover shows a white queen leaving a red pawn in its wake in chess, a classic strategic game. The title is a hopeful one, symbolizing a new beginning. Yet the queen is not quite triumphant, and in chess, the piece is safe from capture but is also not shown in a position where it can take the pawn.

The covers also move from human contact or at least a human at center stage to another living (possibly dying) thing and then two images of nonliving possessions. Even if a curious book buyer was unaware of the plots in the series, they can readily see from the covers that the story progresses from temptation to conflict and possibly even violence, and the upshot is a possible potential triumph which does not seem to be realized yet. The title font is mysterious and the ‘l’ in Twilight looks almost like a stake in a vampire’s heart.

Through good design, six title words convey a wealth of meaning. Design can do this.