The Rise of the Auto-Service Economy

The Rise of the Auto-Service Economy

The Auto-Service economy is coming. And as computers have increased in sophistication, as have other aspects of automation, it appears that the fundamental underpinnings of our lives are being altered.

The Twentieth Century

Consider how life was at the start of the twentieth century in the United States. Many people did not own a refrigerator. Automobiles barely existed. A trip in an airplane (excuse me, aeroplane), was an occasion for diary entries and letter-writing and was practically a media event unto itself. A lot of people lived and died within a small area.

The Rise of the Auto-Service Economy
English: The River Transformed Exhibit at the Wannalancit Mill. (Photo credit: Wikipedia)

The economy was mainly driven by the production of goods, and by farming. Jobs existed in service industries, of course, but a lot of folks made their livelihoods in factories, steel mills, coal mines, and the like, or they stayed down on the farm.

End of the Twentieth Century

As that century ended, however, the economy had changed to more of a service model. Factory and farming jobs went to machinery and, increasingly, to robotic workers. All of these people needed to have jobs and so they changed over to service industries. In particular, as the population aged and also became wealthier, many of those service jobs migrated to the medical and hospitality industries.

However, given the rise of the internet and customers’ familiarity with tablets (and their impatience with slow, inattentive, or error-prone servers), the service economy seems to be on the cusp of changing over to what I’ll call an auto-service economy.

Humans Replaced By Robots?

Instead of getting a human at the other end of the line when calling customer service, we’re lucky if there’s a phone number at all. As I have told numerous people complaining on Able2know – you’ll never talk to a human when seeking Facebook help. Unless, of course, someone could legitimately answer your call with, “How many I help you, Mr. McCartney?”

The Boston Globe published an article about how to handle this new paradigm shift. Because it happens as we move further and further away from human interaction. We move away from service, and help, and into the realm of mechanized assistance as the norm. In Use tech to your advantage when seeking customer support, perhaps the most helpful tip they provide: mention in a never-ending customer service phone call that you want to ‘escalate‘ the problem. Evidently that’s the magic word which gets you to a supervisor.

But if the supervisor is a robot, well, you’re on your own.

Quinnipiac Assignment #3 – Facebook Network

Quinnipiac Assignment #3 – Facebook Network

Mark Zuckerberg, founder and CEO of Facebook
Mark Zuckerberg, founder and CEO of Facebook (Photo credit: Wikipedia)

The third assignment that I turned in for Quinnipiac University‘s Social Media Platforms class (Quinnipiac Assignment #3) was a mapping out of my personal network, and for that I used Facebook as the initial jumping-off point. This network shows four quadrants and it also includes eight more or less generic sub communities within my overall online network.  This was a rather detailed image, and it even included other platforms, such as LinkedIn, and forums, like Ad Astra and Able2Know, which is where I am already a volunteer community manager. However, for the purposes of Quinnipiac Assignment #3 in Social Media Platforms, I wanted to narrow my focus considerably, in order to make it all a lot clearer to the viewer. This, I decided, was going to just be an exploration of my Facebook Network.

Below is the video that I recorded for this particular assignment. I am also including the PowerPoint presentation I created to accompany this assignment. Clicking on the link will begin the downloading process.

Quinnipiac Assignment #3 - facebook network

Module3-Mapping Out My Network

I highlighted four separate people in my network: Terry Lynn Shull, Geri Wendell, Robert Gentel, and Kathy Sferra.

Without any further ado, here is: Quinnipiac Assignment #3 – Facebook Network:

As always, this assignment really made me stretch and think outside of the proverbial box.

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