The Deal Behind Online Community and Social Media Job Descriptions

The Deal Behind Online Community and Social Media Job Descriptions

Social Media Job Descriptions! This is a shout-out to Blaise Grimes-Viort, Community Manager extraordinaire. His older blog post still rings true today.

So in 2010 (it was his most popular blog post), Blaise outlined some differences in Social Media job descriptions.

The Deal Behind Online Community and Social Media Job Descriptions

Blaise’s Theory

His thinking is: there are internal and externally-facing types of jobs. And the internally-facing ones tend to look more like Community Management, e. g. what I do for Able2know. Those tasks include pulling spam, making peace among the users, interpreting site statistics and measurements, or scrubbing graffiti tags. Furthermore, they can also include adding correct tags to topics, and working on that site’s Help Desk. Those jobs tend to be called Community Manager, Head of Online Community, etc. Content Strategist and Content Curator seem to fit into this bucket as well. However, those other jobs can be more about promoting content rather than serving those who make it.

On the other hand, externally-facing jobs are more like what I did for Neuron Robotics. Because in that role, I attended events on behalf of the company, conducted product demonstrations, did outreach and sales, communicated with potential customers, etc. Hence those jobs tend to have words like Marketing or Marketer in their titles.

Blogging seems to be either external or internal. However, it all begs the question, though: what happens when you’ve got skills in both areas? Must you choose one or the other? See, this is what’s been bothering me, all along, about the whole Social Media career-changing experience. There seems to be a requirement that a person drop themselves into one pigeonhole or another.

And I say, why can’t I be in both?

So for more information, check out Blaise’s February 8, 2010 blog entry and make please help to make it even more popular. Kudos to him!

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Lonely Writer

The Lonely Writer

Are you a Lonely Writer?

Independent writers can sometimes be rather lonely indeed. You can feel as if it’s just you in a sea of promotions, prompts, social media, and writer’s block.

I’m here to help you.Lonely Writer I am getting my Master’s degree in Communications (social media), and this is my capstone project. Yeah, I’m being graded for this! I might just continue after graduation. Furthermore, I can see there is a need out there, for a sharing of this sort of expertise.

I am also a published author. I write or do something regarding writing every single day. Plus, I just so happen to be a retired attorney, and I used to work in databases and even voice recognition. My resumé is rather eclectic.

Balance

I seem to have a pretty balanced brain, in that I am not too far over on the artistic side (right) or the analytical side (left). However, I tend to split the difference. Or maybe it’s just my genetics. Because my father is a retired engineer and an inventor, several times over. And my mother is a retired reference librarian. This stuff is in my DNA.

So with such an odd and varied background, I have become what you, too, need to be:

  • Organized
  • Artistic
  • Persistent
  • Legally savvy
  • Open to all sorts of possibilities

Help

I know you need some help, or maybe just a sympathetic ear. And believe me, I know! Just between you and me, we have to wear a ton of hats. Writer. Marketer. Accountant. Lawyer (or at least paralegal). Editor. Cover artist.

Fortunately, you are not alone.

And I am more than willing to share my expertise and my experience. So let’s explore, together, how to navigate the waters of being an independent (no agent yet) author, whether published or not. I’ll provide videos and cheat sheets for you to refer to, so you’re no longer in the dark.

We’re gonna make it.

We’re in this together.

Guerilla Marketing by Jay Conrad Levinson, a Book Review

Guerilla Marketing by Jay Conrad Levinson

Guerilla Marketing by Jay Conrad Levinson is the concept of succeeding in a small business by essentially paying attention to details and doing many things yourself. Simple ideas, perhaps, but they often seem to be missed.

Some of this may be self-evident.

English: guerilla marketing - heb עברית: שיווק...
English: guerilla marketing – heb עברית: שיווק גרילה (Photo credit: Wikipedia)

After all, a small business, almost by definition, does not have a lot of capital just lying around. Often everything needs to be done by an impressively small cadre of workers. Yet we also live in a society where it appears as if many more people than ever before really just want to pay someone to take care of whatever needs to be done. Yet that is wrong-headed.

 

Levinson’s mantra is that it’s not necessary to invest a lot of money if you’re willing to instead invest time, energy, imagination and information. And, I might add, patience and attention. For a small business owner, this means having a passion about what you do. All too often, it seems, entrepreneurs get into a particular field because they cannot find a more traditional means of employment (the economy has been rather sour for the past few years) or they are chucking a traditional job but without a vision or a plan. Neither method will work for long because the entrepreneur’s heart is not in it.

What the entrepreneur needs — beyond the details of how to work a crowd or give a talk — is to be enthused and passionate about what he or she is doing or selling. Going through the motions is simply not going to cut it. Since the entrepreneur is one of the only faces of the company (and, perhaps, it’s only face), the entrepreneur has got to be jazzed to be presenting, talking, handing out business cards, performing demonstrations, writing copy, etc.

 

If the entrepreneur is excited, the prospects can be as well. All in all, an interesting read, and good for the detailed tips, but a more current version would have been a better choice.

Rating

1/5

Quinnipiac Assignment 05 – ICM 527 – Goals, Objectives, and Position Statements

Key Concepts – Goals, Objectives, and Position Statements

For all three readings, the main thrust of what we learned this week is that you have to be specific when defining what you want, and where you want your organization to go.

Goals, Objectives, and Position Statements
English: Vladimir Kush looking through a crystal ball. (Photo credit: Wikipedia)

Instead of having a vague, crystal ball-style idea that things will somehow improve, the jello has to be nailed to the wall.

Smith says it rather concisely: (Page 95) “… goals are general and global while objectives are specific.”

Goals are a kind of global idea of how a problem should be solved. E. g. if the problem is world hunger, then the goal is to either feed more people or have fewer people to feed. There aren’t a lot of other ways you can go with that. But an objective is far more specific, so an objective is more like educating 20% of all women of childbearing age in ten countries about birth control and marrying later, and doing so by the end of calendar year 2019.

For the Institute for Life Sciences Collaboration (ILSC), the organization’s mission and goals are twofold, to spread the Small World Initiative (SWI is a learning program whereby students gather soil samples in order to help discover new sources for antibiotics) to more schools, and to test, track, and treat cases of pediatric HIV in Ghana. These are more like task or relationship management goals (Smith, page 96), as opposed to relationship management, with the task goal being to treat pediatric HIV and the relationship goal being to spread the reach of the SWI.

With reference to the Small World Initiative, an awareness objective could be to foster and maintain contacts with fifty decision makers in key high schools by the end of 2016. Whereas an action objective could be to spread the Small World Initiative to high schools in ten states by the end of 2016. Both types of objectives are explicit, time-definite, and challenging yet attainable (Smith, Pages 101 – 103).

For Ghana, the awareness objective could be to foster and maintain contacts with fifty decision makers in key hospitals or towns by the end of 2016. An action objective could be to gain access to test newborns in ten towns by the end of calendar year 2016. As with the SWI objectives, these are goal-rooted and measurable activities.

The ILSC either meets these objectives, or it doesn’t. There is no in-between. This is why objectives must be meaningful, reasonable and quantifiable – this way, you know when you’ve succeeded. Or if you still have a ways to go.

Positioning statements are different. Per Smith (Page 95), “A positioning statement is a general expression of how an organization wants its publics to distinguish it vis a vis its competition.” For the SWI, the positioning statement can be loftier, and look a lot more like, “With the Small World Initiative, your students can be the change you wish to see in the world of discovering new antibiotics.” For the project in Ghana, it could be, “Stopping the spread of HIV in sub-Saharan Africa begins at birth. The ILSC aims to test, track, and treat every child at risk, until all children are well.”

Social Media-based recommendations

The Barbaric reading, in contrast, was strictly about social media goals and objectives. As Barbaric says, “Here are some examples of marketing objectives to get you started:

  • Increase Reach
  • Increase Conversions
  • Increase Retention
  • Increase Credibility
  • Maintain Visibility
  • Develop Stronger Relationships With Stakeholders”

The strength of this article is that it looks at social media for what it is. Organizations usually need to sell a product or service. Social media can be directly tied to that, but Barbaric is right to focus more on what social media specifically does. Likes, shares, comments, and followers do not necessarily directly lead to sales, but they do lead to increased reach and credibility, all of the earlier parts of the top of a sales funnel. Social media may also help with conversions. One of social media’s biggest strengths is that it is mainly objective and measurable. If a goal is increased awareness, then an objective can be to increase reach by 15% by the end of the next calendar quarter. This is a yes or no question when the time is up – did the organization make it, or not?

Putting it all together

Anderson, Hadley, Rockland & Weiner (Page 5) all offer six reasons for setting clear, concise and measurable objectives in public relations.

  1. “Objectives create a structure for prioritization.”
  2. “Objectives reduce the potential for disputes before, during, and after the program.”
  3. “Objectives focus resources to drive performance and efficiency.”
  4. “Objectives help create successful programs by identifying areas for prescriptive change and continual improvement.”
  5. “Objectives set the stage for evaluation by making it easier for sponsors and team-members to determine if the PR program met or exceeded expectations.”
  6. “Objectives link the PR objective to the business objective.”

Anderson, et al seem to be more focused on specifics than Barbaric. Even with social media’s objectivity, there are still some nebulous concepts being put forth by Barbaric. After all what does it mean to “develop stronger relationships with stakeholders”? That is not a measurable statement at all. Stronger relationships are a matter of some interpretation. Does it mean that funding comes more quickly, or there’s more of it? Are jobs secure?

At the same time, the Anderson, et al reading was about any sort of objectives, not just those tied to social media. The readings all work well together – Anderson, et al and Smith give the reasons for setting clear objectives, and then Barbaric defines them in the context of social media and public relations.

Goals are where the organization wants to go; objectives are the roadmap.