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Community Management Haikus

Community Management Haikus

Community management haikus are – I will be the very first person to admit this – a rather silly topic. This is a Friday topic, a bit of fun as this can, often, be a rather fun sort of a profession and industry. After all, you are spending your time tweeting, posting to Facebook, and improving SEO. You are making videos, and you are writing blog entries (much like this one, actually).

But it’s Not Always Like That

So the truth is that, although it can also, sometimes, be a laugh riot, community management and the overall discipline of social media marketing can sometimes be rather serious. We may need to cobble together some sort of a response to rather somber news, such as a death in our industry or our community or our company. Yes, really.

We may have to address angry customers, disillusioned share holders, or the bewildered folks among us who just need a little help and then they can be on their way.

And we are deadly serious, as we do our best to cut down on the number of technical support calls, or increase customer engagement and satisfactions. Or maybe we just want to create a memorable experience and, in the meantime (assuming that the stars and the planets all align absolutely perfectly), get someone to bookmark our link or subscribe to our RSS feed.

Come back, we cry. Come back and we will dazzle you with even niftier content.

But I’m rambling here. Because maybe we just, sometimes, want to write something that can only charitably be referred to as pseudo-artsy.

Haiku for You

Fun with the topic
feel free to add more in the
comments section, please

Community is
four syllables, so comm is
abbreviation

Fear, uncertainty
doubt commingle with robot
avatars and posts

Small things can blow out
of proportion, as there’s no
tone emoticon

Social media –
substitute for life? Maybe.
Or just leisure time

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