A continuing primer on Community Management. This post focuses on spammers and forum trolls.
I've written at least seven obituaries. That is, perhaps, an odd thing to confess. But when Jill, Kevin, Paul, Joanne, Olen, Joan, and Mary all passed on, it was up to me to write something, to not only commemorate their lives, but to try to help comfort a grieving community.
Basic information on what it's like to be an online Community Manager.
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