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Community Management – Collection of Users to True Community

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Community Management – Collection of Users to True Community

Published by Janet Gershen-Siegel on May 28, 2026

Going From a Collection of Users to a True Community

What is a True Community?

I’ve written at least seven obituaries.

That is, perhaps, an odd thing to confess. But when Jill, Kevin, Paul, Joanne, Olen, Joan, and Mary all passed on, it was up to me to write something, to not only commemorate their lives, but to try to help comfort a grieving community.

I am not saying you will write as many, or even if you will ever write even one. And I certainly hope you will never have to, as they can be gut-wrenching.

But it was with the first one – Mary’s – that it became manifest (if it was not already self-evident) that, to paraphrase the old Brady Bunch theme, this group had somehow formed a family.

How Can This Happen to Your True Community (Without the Tragic Part)?

But no one has to cross over to the other side in order for your collection of users to coalesce into a Community with a capital C. The secret is very simple, although many companies do not want to hear it: it is going off-topic.

Let us assume, for example, that your community is a corporate-run one. And the product is a soft drink. Corporate tells you to stay on topic, on message. However, your users are saying something very different.

For it is easy, as you are talking about the soft drink, to slide into discussing foods eaten with it. And frankly, for such a community you would almost have to go off-topic. Nobody but a truly dedicated corporate marketer can talk about a soft drink 24/7.

Food slides into a discussion of recipes. Recipes turn into a talk about entertaining. And then suddenly you are all off to the races and talking about family relationships.

Corporate tries to pull you back on topic. Yet your users pull the true community ever further away. And they pinball from family relationships to dating, raising children, and elder care, if you let them.

The Community Manager’s Role

Here is where you, as the Community Manager, can talk to Corporate and forge a compromise. Corporate needs for people to talk about the product, tout it, and virally promote it. And they need people to make well-ranked (on Google/cited by AI) topics about it.

Corporate should also realize that they need to hear the bad news about the product as well. The users need to talk.

So, make a compromise. One way is to create an off-topic area and move all off-message topics there. And be fairly loose with your definition of what is on topic.

In our soft drink example, the recipes topics, even if they do not use the product as an ingredient, are still close enough so you could consider them on topic.

Also, do not be surprised if the corollary is true. Hence topics that begin on message veer off it, even by the time of the first responsive post. That is okay.

Those topics should still be considered to be on message.

Because Google is far more concerned with a forum topic’s title and initial post than with its tenth response. And for AI, whether a question is answered well and clearly will matter more than some off-topic stuff. For the most part.

The Benefits of the Off-Topic Section

Do not be shocked if your off-topic section becomes a large one. And recognize that you and your Moderating staff (if you have one) may need to make on message topics in order to continue creating germane content.

But your true community will be talking and the site will be a lively one.

If it is a party that is going nonstop, your users will stick around and from this you can build a marketing database. And that is one of the standard corporate aims behind creating a community in the first place.

So, when your users start talking about life events, such as births, school, divorce, moving, jobs, marriage, children and, yes, deaths, it matters.

And when they start supporting each other through each of these phases, it marks a bright line distinction between a haphazard agglomeration of users and a true team of like-minded individuals.

Finally, that team, that family, that army, is what being in a true community is really all about.

Want More About Community Management?

If my experiences with community management resonate with you, then please be sure to check out my other blog posts about how online communities work.

Community Management Tidbits

Here are some posts about my years in community management, and what I have learned.

• A Day in the Life of a Community Manager
† Analytics
• Going From a Collection of Users to a True Community
† Risks of a Community Without Management
• Are Off Topic Posts Ever Okay?

Next blog post

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A Day in the Life of a Community Manager

Published by Janet Gershen-Siegel on May 21, 2026

A Day in the Life of a Community Manager

Whether paid or volunteer, the life of a community manager tends to be fairly similar. Community management can be a piece of social media marketing and management, but it does not, strictly, have to be.

Most of a Community Manager’s time divides into three different modes:

1. Discussions
2. Nurturing and
3. Disciplining AKA Trust and Safety

Discussions

The discussion piece involves creating new discussions and shepherding them along. Users will not return, day after day, without new content. While the users are, ultimately, responsible for the content in a community, the Community Manager should create new content as well.

This is not always topics as it can also encompass informing users about changes in the site blog (if any) and even a Facebook fan page (if it exists).

This discussion piece will evolve as the community evolves. In a community of fewer than one thousand users, content from the Community Manager might be the only new content for weeks! Which…can sometimes be problematic.

As such, it can loom very, very large. But it can also have a much stronger calming effect if other content is snarky.

As the community grows, regular Community Manager contributions should diminish. But there should still be some involvement. Otherwise members may feel the Community Manager is hanging back a bit too much.

It is a community, and that means that the users want to know the Manager(s). An easy and somewhat safe way to do this is by creating discussions.

On Topic/Off Topic

And the discussions need not always stay on topic! Lively discussions can be almost spun from whole cloth if the Manager can get the people talking. An automotive community might thrill to talking about cooking.

A cooking community might engage in an animated discussion about the Olympics. And a sports community could very well bring its passion to a topic like politics.

In particular, if the community is single subject-based (e. g. about, say, Coca-Cola), going off-topic should probably at least peripherally relate to the overall subject.

Hence Coke could branch out into cooking and, from there, into family relationships. Or into health and fitness.

But a push to discussing politics may not work unless it stems from a major recent news item or if there is precedent. And, if you get started with politics, it is maddeningly hard to put that genie back in the bottle.

Finally, if a member is ill, or has passed on, getting married or having a child, an off-topic discussion can spring naturally and effortlessly. This happens regardless of the community’s main subject matter.

Corporate management may not love off-topic discussions. But they keep a community together, and they do help to keep it viable.

Nurturing

The nurturing piece relates to the discussion aspect. However, it tends to encompass responding to and supporting good discussions on the site.

This is especially helpful if the Community Manager identifies top users who are good at making topics who the community likes.

And then nurtures them to promote their discussions over more inferior ones.

Use nurturing to encourage newbies. And use it to encourage members who might become superstar users if they only had a little more self-confidence. Give them a track record of support and positive reinforcement.

But keep in mind that welcoming people can get old rather quickly. But there is nothing wrong with a form welcome, whether it is an email or a private message or even a popup. Why not explain where to go to contact a Moderator? Or where to look and even where to report if the site is down?

Another use for a welcoming message can be to link to the Terms of Service and any other rules the community must abide by.

The Life of a Community Manager and Relationships

Nurturing can also take the shape of developing relationships with members. The Community Manager does not have to be friends with everyone, even if the site is very small. However, they should get to know the users.

Private messages (if available), writing on a wall or the like can do this.

Furthermore, the Community Manager can use private messages, etc. to head off potential problems at the pass.

Headstrong members might be wonderful when they write on topics not related to their overarching passion. Or they might respond to a tactful request to tone things down a bit. Or a lot.

The Community Manager can encourage those members to take part in those other discussions. The manager can reach out to other community members. Friendship can help to minimize flaming.

After all, it is a lot easier to go ballistic on someone if they are just faceless to you. But with your friend Joe, it is a rather different story.

Disciplining AKA Trust and Safety

And this leads me to the disciplining part. It is often the first thing that people think of when they think of community management. That includes things like pulling spam.

It also includes giving users timeouts or even outright suspending them when their activities run against a site’s Terms of Service.

Trust and Safety can also mean checking content to be sure that it fits community standards. Those can be everything from avoiding porn to getting rid of health misinformation.

The Facebook Trust and Safety team, for example, once had the unenviable responsibility to weed through violent and disturbing imagery. Nowadays, that is a task done by AI.

And it also includes shunning and ignoring. These can be extremely powerful. The Community Manager can help to mobilize other users.

But the Community Manager Must Do It Right

An email or private message campaign is almost always a very poor idea. Rather, the Manager must lead by example. Do not take the bait when challenged, unless it is absolutely necessary. But that is rare.

It is the Community Manager’s call when to take it, particularly if personal insults fly.

Often the best tactics include: (a) get offline and cool off. And (b) ask another Community Manager or Moderator to determine if it warrants disciplinary action. And then enforce that if it does.

One thing a Manager should never forget: there is far more to the community than just the people posting. There is often a far larger audience of lurkers, both registered and unregistered.

They are watching events unfold but rarely comment. By leading by example, the Community Manager can influence not only active posters but also the community at large.

Customer Service is Key in the Life of a Community Manager, Even if the Forums are Free, with no Real Customers

During a typical day, new members register. Also, members lose their passwords, or start and respond to topics. Furthermore, they answer older topics. People engage in private communications (if permitted on the site).

Members may disagree on something and they may do so vehemently. The site may get spam. Or someone might add violent and disturbing imagery.

The Community Manager can become involved as a content creator if content creation lags or goes too far off subject. He or she should discipline difficult members if necessary.

However, generally, a Community Manager’s main task, both daily and over the life of the online community, should be to carefully nurture and shape relationships.

Want More About Community Management?

If my experiences with community management resonate with you, then please be sure to check out my other blog posts about how online communities work, and how to best make them work for you and your organization.

Here are some posts about my years in community management, and what I have learned.

• Going From a Collection of Users to a True Community
† Risks of a Community Without Management
• Are Off Topic Posts Ever Okay?

Next blog post

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… And Facebook for All – Offsite Sharing for Independent Authors

Published by Janet Gershen-Siegel on January 15, 2026

Offsite sharing is a bit like old-fashioned door to door marketing. But it has a modern twist and modern metrics. Both are ideal for the independent writer of today.

… And Facebook for All — Offsite Sharing

Offsite sharing is a fascinating concept. Perhaps the most compelling feature of Facebook consists of the availability of the Like button. And it is in so many places that there are likely many end users who can scarcely recall a time when it did not yet exist.

The Like Button and Offsite Sharing

Because the offsite Like Button dovetails beautifully with its presence on the site itself, i.e.,

“The Like button lets a user share your content with friends on Facebook. When the user clicks the Like button on your site, a story appears in the user’s friends’ News Feed with a link back to your website.”

Drag and Drop

Furthermore, the site tries to make it easy for even novice programmers (and people who can really only do drag and drop) to place a Like Button on their own sites for offsite sharing.

The premise is irresistible. You add the Like Button, people like your own site, and that information transmits back to Facebook and to the likers’ friend lists.

In addition, their friends, who may not have know about you at all, suddenly do, and the offsite sharing spreads even more. They, hopefully, check you out, like you, and the process repeats on and on, ad infinitum, or at least in theory.

And with enough intersecting friends with enough non-intersecting additional friendships, a few likes could translate into dozens, if not hundreds, or even thousands, of new people who know about you.

If those start to translate into sales, then you are golden.

Engagement and Reach

However, engagement and reach are both going down. And Facebook actually has the gall to try to get people to pay for what it does. Quelle horreur!

But, seriously folks, how do you think Facebook pays its bills? They do it with advertising. If users will not be charged (and Facebook would be mighty foolish to start charging all of those free sources of detailed consumer data), then advertisers will be.

And of course that already happens.

What gets a lot of people’s undershorts knotted is that the freebie advertising is harder and harder to implement. Facebook seems to push everyone with a page to start buying likes to get more offsite sharing.

Thumb on the Scale?

Whoa, Nelly! Because that would be kind of unethical, if the site was deliberately putting a thumb on an imaginary scale and making it harder for indie authors and others to reach their fans without paying for reach and engagement.

So, are they doing that?

While the jury is still out (after years!), I am still inclined to say no. After all, the site grows by leaps and bounds on a second by second basis. And so engagement and reach dilute without Facebook having to do a damned thing.

Finally, does the site benefit from making it harder for page and group administrators to connect for free? Absolutely. But do they have to work in order to create this condition?

Probably not (or at least, not much). Life does it for them.

Offsite Sharing: Takeaways for Indie Writers

Beyond issues with Russian interference and how the Facebook algorithm can sometimes tamp down third parties, offsite sharing can work pretty well there.

Political and other paid ads, though, are another story. They are a reminder that, every year, Facebook becomes more and more of a pay to play platform.

Hence if you want to share something from off the site, or you want to sell from your site by sharing to FB, then your shared content might be lost amidst the paid stuff.

You may simply have to attribute it to life in the big Facebook city, and start paying for some ads. So be it.

Want More About Facebook?

If my experiences with Facebook resonate with you, then please be sure to check out my other blog posts about the largest social network on the planet, by far.

• Creating a Facebook page
† Working with a Facebook Page
• … Your Profile Page
† Offsite Sharing
• All Your Account Settings
† All the Rest of It
• Facebook versus Forums

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Four Important Social Media Stats for Writers

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Four Important Social Media Stats for Writers

Published by Janet Gershen-Siegel on January 6, 2026

The four important social media stats are for writers and non-writers alike!

Consider These Four Important Social Media Stats

These were four important social media stats for you! This post was, in part, a riff on Four Great Free Tools and Four Important Stats. And I like the important stats. As for the four free tools, I’ll reserve judgment for another day.

These are still somewhat important, but keep in mind that the numbers have undoubtedly changed.

STAT 1 for Writers

53% of people on Twitter recommend companies and/or products in their Tweets, with 48% of them delivering on their intention to buy the product. (ROI Research for Performance, June 2010)

However does this takes into account what essentially looks like spamming (e. g. buy this stuff!) versus what seems to be more sincere mentions of products, e. g. someone says I love this new Gatorade or I think my New Balance sneakers really make me faster?

I know it can be difficult for a large-scale survey of tweets to tell the difference between the two. However, if there is that much of a return, then I figure, the people either know or, perhaps, they just don’t care.

For authors, your best bet may very well be to make sure that your work is a part of the overall conversation. But not in the way of, “A story about the president? Well, here’s my story about a turtle and a Shetland sheepdog!” It’s…probably not related. So, don’t go there.

STAT 2 for Authors

The average consumer mentions specific brands over 90 times per week in conversations with friends, family, and co-workers. (Keller Fay, WOMMA, 2010) – Just what does this mean? I mention products all the time, but it doesn’t necessarily mean I’m touting them.

Ugh, I hate what they did to my conditioner! Why did John Frieda have to change it?

And that is a far cry from I want some more of that Amy’s Low-Salt Marinara Sauce with Basil – sooo good.

Since the stat doesn’t mention whether the mentions went positive or negative, I suppose it’s a corollary to the old saw, that any press is good press. Note: sentiment analysis is better than it used to be, but still has a ways to go.

For writers, the best move may be to get a conversation centered on your work going, and keep it going.

STAT 3 for Independent Authors

Consumer reviews are significantly more trusted – nearly 12 times more – than descriptions that come from manufacturers, according to a survey of US mom Internet users by online video review site EXPO. (eMarketer, February 2010)

This is how viral marketing works, kids. Because if a company can send out its minions to tout a product, even if not 100% positively (and it’s more believable that way, as it doesn’t look like mere puffery), then folks eat that up. Astroturfing Nation, here we come.

Here’s a counter-example.

When Untrustworthy first came out, people would privately message me and tell me that they liked it. Well, this is lovely and all, but at the time, I had none or nearly no public reviews.

And so, I nicely asked those folks to please review me, preferably on Amazon. I would provide the link, of course! And even when people said it wasn’t their cup of tea, I asked them to review the book, anyway.

Why?

Because a set of 100% five-star reviews for a brand-new author looks rather suspect. Warts and all, my reviews are the real deal.

STAT 4 for Indie Writers

In a study conducted by social networking site myYearbook, 81 percent of respondents said they’d received advice from friends and followers relating to a product purchase through a social site.

74 percent of those who received such advice found it to be influential in their decision. (Click Z, January 2010)

However, this may be more of a function of the pervasiveness of social sites versus their influence. E. g. I truly only hear from some of my cousins through Facebook.

Do I give their opinions more credence than I do passing acquaintances’? Sometimes. But do I get this Facebook-based advice from them because we don’t pick up the phone or send snail mail or meet in person (we’re too far away to do this, anyway).

But to my mind, this is almost like giving the phone company credit for marketing strategy if we chat on the phone. We don’t. Instead, we use Facebook. I think this is a potential confusion of medium versus message.

For authors, your best bet is likely to involve yourself in

Where Do We Go From Here With These Four Important Social Media Stats?

So, are social sites really that important? Is X (Twitter) really that targeted? Perhaps not as much as it was. Do consumers really trust their pals more than they do slick, conventional marketers? Probably maybe, not really and yes.

Even years later, it’s up to the writer (acting as their own Social Media Marketer) to separate the wheat from the chaff with these kinds of stories, and see what’s really going on.

What do you think?

Fifteen Years After This Post Was First, Er, Posted…

… (and over five since it was last posted) keep in mind that numbers shift and, these days, Twitter is called X, anyway.

But these metrics are still good, and they are still vital. For larger businesses, getting case studies published, and getting brand ambassadors on board, is still a terrific and inexpensive way to market. For writers, that translates into reviews.

These types of marketing build trustworthiness (the ‘T‘ in Google’s E-EAT). They also help to build and bolster word of mouth, which is still a vital piece of any marketer’s strategy.

And in the world of AI, trustworthy and clear reviews and answers are a lot more likely to pass muster and be recommended by the likes of, say, Google Gemini.

So, don’t discount these metrics, okay? But do be sure to take the numbers with a grain of salt.

Writers: Do You Want More About Social Media?

If my experiences with non-platform-specific social media resonate with you, then please be sure to check out my other blog posts about navigating our social media obsessed world.

So, What Do You Look Like Online?

This post is a riff on a rather old post, Do You Know What You Look Like Online. Essentially, the question is, if you were searching for someone (someone just like you, perhaps), what sorts of judgments would you make? What seems off?

What’s being suppressed, which aspects should you be promoting, and vice versa? Is the picture clear or fuzzy?

The gist of that article is, take control of your information, keep it as a uniform brand and check it every month or so. The corollary to this is one from Shama Hyder Khabani, which is, essentially, don’t spread yourself too thin. Concentrate in only a few places.

My Own Information—What I Look Like Online

Absolutely agreed. When I google my own last name, 40,900 hits come up. And, fortunately, my own website is on page 1 (Yay, SEO!). My Entrepreneur profile (writing I did for work) comes up on the first page of results. So do my Twitter/X and LinkedIn profiles.

Also on the first page are my Facebook profile, and my Amazon author page. Get to page 2 and there’s my profile on YouTube.

Another Angle

Putting my last name into quotation marks yields 6,480 hits. All of the same usual suspects come up on Page One of the results. And nothing is too weird or scandalous. Even MuckRack, which essentially just scrapes for your name, doesn’t have anything bad.

Hey, Bartleby published me!

How Accurate is the Information?

To my mind, checking and rechecking every single month might just be a bit excessive. Is there a need to keep your profile accurate? Sure. Flattering, or at least not damaging? Yes, particularly if you are looking for work.

But to keep it sterile and perfect, as you scramble to make it perfect every moment of every day? Eh, probably not so much.

My own profile is the product of just doing a lot, and it being published. It’s easy to find flattering info on me. What I look like online is competent more than anything else. There’s nothing radical.

As for less flattering stuff, well, let’s just say that I am glad the internet wasn’t around when I was in high school.

Yikes.

But…

I would like to think (am I naïve? Perhaps I am) that potential clients and employers will see the occasional typo and will, for the most part, let it slide unless the person is in copyediting.

I am not saying that resumes, for example, should not be as get-out perfect as possible. What I am saying, though, is that this kind of obsessive and constant vigilance seems a bit, I don’t know, much.

Will the world end if I accidentally type there instead of their on this blog? And, does it matter oh so much if I don’t catch the accident immediately? Even when you consider that I’m a writer. After all, I should know better, yes?

I mean, with all of this brushing behind ourselves to cover up and/or perfect our tracks, and all of the things we are leaving behind, where’s the time and energy to make fresh, new content and look in front of ourselves?

Clean Up Your Presence

To me, there is little joy in reading a blog post or website that looks like the person who put it together was barely literate. But there is also little joy in reading sterile, obsessively perfect websites and blog posts.

A little imperfection, I feel, is a bit of letting the ole personality creep in there. Genuineness – isn’t that what the whole Social Media experience is supposed to be about, anyway?

I refuse to believe – I hope and I pray – that a bit of individuality never cost me potential jobs or any company I’ve ever worked for potential clients.

And if it has, then that saddens me, to feel that, perhaps, people are paying a lot of lip service to the genuineness of Social Media but, when the chips are down, it’s just the same ole, same ole.

Genuineness is great. One you can fake that, you’ve got it made? Please, say it ain’t so.

And don’t get me started on AI.

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The Cyber Legacy

Published by Janet Gershen-Siegel on April 16, 2024

The Cyber Legacy

What’s your cyber legacy?

Introductions

So you find a new site. You look around. And you think – this looks like a place I might like. Therefore, you take the plunge and you register.

And it doesn’t really matter if it’s Twitter, or Facebook or Able2know. If it’s big enough, it scrolls and leaps by so fast that you can barely get your arms around it. And in the beginning, that can be incredibly exciting.

However, after a while, it’s a bit too much. So if you want to hang around and have a more meaningful interactive experience than complaining about the weather, you end up finding yourself some sort of an enclave. I’ve covered this before, actually.

Life Online

You find your niche, whatever it is. And you start spending time with people. It doesn’t matter what you’re doing, be it playing fantasy sports, or comparing notes as new mothers, or trading rumors about the next season of Doctor Who. What matters is, you’ve found your peeps.

And that’s when it can get kind of complicated.

Transitioning to the In-Person Experience

My husband and I once met a fellow we had know for a few years from online. He was passing through Boston on his way home from Maine. And one thing he mentioned was – my online friends and my offline friends are pretty well-integrated. I like that.

After all, consider some of my closest friends who I didn’t meet online. Most of them either attended school with me at some stage or another, or they worked with me. In some fashion or another, we hit it off. However, the same is true of the cyber world, is it not? You meet someone, and you hit it off with them, and you thereby become friends.

No great mystery there. The only remarkable thing is that the lines are being forever blurred between people we met physically first, and people we physically met later, if at all. And we care less and less about how we met our friends, these days.

Cyber Mourning

With cyber friendships – as with all friendships – there can be loss. And we all know that it is going to happen sooner or later. A voice will be stilled, a timeline no longer updated. We may or may not know the correct or full name. We may never have heard that person so much as speak on a video or on the telephone. Yet we feel a sense of loss just the same.

I have found that, as this has happened on Able2know (and it has happened several times now, a function of both the size of the site and its skew in the direction of more elder demographics), people have wanted to rally around. It is not necessarily a formal obituary type of posting or topic.

Instead, it can be a topic that’s more like a wake in its layout, verbiage and intent. There is no real template for this. You just go with what works. And recognize that there are people who grieve in their own ways. There may even be hostility (“You were never kind to him until it was too late!”) or one-upmanship (“I got to meet her in person!”).

Internet Afterlife and a Cyber Legacy

The If I Die app allows for a final status update once three people (you choose them) confirm to the service that you’ve shuffled the mortal coil off to Buffalo. It almost seems like a video will, where the rich uncle leaves everything to his parakeet and, while the cameras are rolling, also tells the assembled family that they’re all wastrels.

But it’s not just that. It’s also – look at the data that’s out there. What sort of a legacy are we leaving for future generations?

A tour through Facebook reveals an awful lot of appreciation for cute cats who can’t spell, George Takei and political soundbite memes.

And if future generations only look at that (which might happen, as it could very well be the only thing that survives long enough and is complete enough), they might just that cyber legacy and feel we are rather shallow people indeed.

Forums Tell a Different Story

However, if they dig into communities, I think they’ll see a rather different picture. A picture of real caring. Of reasoned and impassioned debate.

Or of rabid fandom. Of people who help each other by answering questions or offering advice on things like repairing a fan belt on a ’68 Buick or ridding a computer of spyware. And of some fall on the floor humor as well.

So, what footprints and fingerprints will you leave behind for your cyber legacy? And what digital fossils will await future archaeologists’ discovery?

What will the people of 3024 think of us? What’s your cyber legacy going to be?

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Why Use a Screen Name?

Published by Janet Gershen-Siegel on April 11, 2024

Is There Any Good Reason to Use a Screen Name?

So, a screen name – good idea, or no? Particularly in the age of Facebook and the real names requirement.

I was inspired by this post in Angela Connor‘s blog. If you don’t know Angela Connor, I urge you to check her out; her blog is extremely insightful and is still one of my favorites.

Her ideas make a great deal of sense, and I think some of this is why the Blizzard forum experiment in real names for users was such an immediate and egregious flop.

Masks

The ’net, like it or not, is for many people a place of masks. You pretend to be younger and thinner than you are. Or you pretend to be unmarried. You pretend to be a Klingon. Or you’re a teenager and pretend to be an adult.

Or you pretend to be another gender or richer or lovelier or more conservative or whatever.

And the masks can be freeing to many. Perhaps they were freeing when the ancient Greeks donned them while performing Oedipus Rex for the first time. I think there is more of a place for them than perhaps we’d all care to admit.

Because there seems to be a value to being able to spread war paint (or lamp black) on one’s face, or wear a Halloween costume.

Screen Name Unreality

And this is not the same as our reality. It is related but not identical. Maybe the librarian who goes out for Halloween dressed as a dance hall girl wants to be known as someone who takes risks (and maybe foolish ones, at that).

But when the morning after rolls around, she’s back in the library helping others do research.

A Screen Name Allows for (Somewhat) Anonymous Commenting

This kind of anonymous commenting allows for something like this. Because the sympathetic guy who’s really seething inside gets to call people out. He gets to be a bully and be an all-around racist jerk (I have worse names, but don’t wish to besmirch my blog) behind one screen name.

But then he surfs to a different site where he can chat up the ladies with his sensitive New Age guy demeanor, all behind another screen name. And then when the time to log off comes, he goes home and kisses his wife and plays with his children. And this is all one guy.

Facebook and Screen Names

To comment openly through a full, correct name (usually) medium like Facebook would be to cut off the dance hall girl. And it would stifle the racist jerk, the ladies’ man, and any number of other secret selves in favor of a drab and ordinary world.

Even on a news site, which is pretty much the definition of drab unless there’s some sort of a hot story, the jerk, the dancer and the Romeo all want to be free.

Still, Facebook has been a runaway success. But some of that is still screen names. A person with Au at the end of their name is identifying to all and sundry that they are on the autism spectrum.

I have seen last names like Lionchaser and Orange and Juneberry. The chances are extremely good that none or most of these are real.

But does that actually matter, in the grand scheme of things?

Screen Names and Reviews

Hey, are you writing the occasional bad reviews, but still want to remain friends with the people you’re reviewing? Then you might just need to be using a screen name, eh?

Who’s Real?

But we shouldn’t take their opinions as seriously as the real people. Because, even though those personae live in real people’s skins, it’s the real people who vote, marry, pay taxes, work, make the news and are members of our real society.

The trouble is telling them apart and knowing which one is real.

Can you always tell? I bet you can’t. Not always.

ChatGPT Adds to the Confusion on Screen Names and More

Beyond whether the name is real, are the posts real these days? A friend who runs a writing contest just had to jettison a few entries because they were written by AI.

AI is only going to get better and better—and more unnerving—as time marches on.

We may very well look back on questions about screen names as being a quaint little hiccup. You know, right before the Apocalypse.

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Risks of a Community Without Management

Published by Janet Gershen-Siegel on August 3, 2023

Let’s Look at The Risks of Having a Community Without Management

Is yours a community without management?

The post is a riff on The Community Roundtable’s 5 Risks of Having A Community Without Management.

The author comes up with five good ones:

1. A Ghost Town
2. Land of 1,000 Flowers
3. Drama Central
4. A Circling Storm
5. A Clique

Ghost Town

Here’s what they mean. A Ghost Town is, essentially, either a more or less empty community or one without deep engagement. People may come in after an initial push and then just abandon the place.

Now, the converse to this is people who hang around forever and never seem to convert to paying customers of any sort. In a commercial enterprise, that’s no good, either.

But definitely you need for people to hang around, at least a little bit.

Land of 1,000 Flowers

The Land of 1,000 Flowers is where there is perhaps a little bit of everything but there is little connectivity.

Some of the problem could potentially be alleviated with a very good search engine, e. g. if people see that the question about who wrote Peter Rabbit has already been answered, they might just go to that answer, rather than asking it again.

Of course the downside to this is converting potential participants right back into lurkers.

Drama Central Without Management

Drama Central, ah, yes, this bit of juvenalia in a community without management. This is a byproduct of having a smaller community/one that is not too active. If there are 100 members, and one acts out, that one will loom large.

But with 1,000 members, the impact of that one person diminishes.

And with 1,000,000 members, they barely register as a blip on the screen.

And, even in a smaller community, if there are 100 members but also a good 1,000 topics are created every month, the one Drama Queen’s attention-grabbing me me me topic can be more or less swept under the rug.

However, if your users create only five or so new topics every month, guess what is gonna be front and center?

A Circling Storm

In A Circling Storm, there are a lot of entrenched factions, hostile to one another, when your community goes without management. Even in a well-moderated community, this can still happen in a Politics section (and, to a lesser extent, in a Religion section).

Hence people form strong opinions and do not want to back down.

How to handle it? I say let them argue, for the most part, but intervene if newbies are being chased off or it becomes too personal.

A Clique Without Management

A Clique, of course is a niche or fringe group that grabs and hogs the spotlight. This can be whiny teenagers (you know who you are), organic gardeners, birthers, I dunno.

They can absolutely create a self-fulfilling prophecy, e. g. if the only people they welcome are from Omaha, then those will be the ones who stick around.

And then eventually people from Poughkeepsie or wherever will not stick around and suddenly your board is filled with Nebraskans.

What to do? Well, it may seem obvious, or it may not. Manage the site! Don’t just leave it to chance!

Light Touch with Management

However, do not go overboard with any sort of community management. Heavy-handed community management can stifle.

So find a balance, and do your best to follow it, all while respecting the community and its interests, but nudging it in the proper directions if it threatens to go off-course.

You do not just have to let the boat go wherever the currents take it but, at the same time, you also need to leave the dock.

Years Later…

I still agree with a lot of this. But at the same time, the experience I have been having with Facebook has taught me that there are a lot of places where someone will just plain step up.

There are, for sure, times when the inmates really can intelligently run the asylum. And do not get me started on Twitter. Excuse me—X. Gahhh.

Want More About Community Management?

If my experiences with community management resonate with you, then please be sure to check out my other blog posts about how online communities work.

Here are some posts about my years in community management, and what I have learned.

• A Day in the Life of a Community Manager
† Going From a Collection of Users to a True Community
• Are Off Topic Posts Ever Okay?

Next blog post

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Social Media: Hope, Hype or What?

Published by Janet Gershen-Siegel on March 23, 2023

Social Media: Hope, Hype or What?

Hype? Hope? Now, this subject has probably been done to death but, here I will do it all over again. Perhaps (hopefully!) my perspective will be fresh and/or of some value.

First of all, this post is inspired by The ABA Journal’s take on Social Media. As in the online magazine for lawyers. And they went on about Social Media, much like I have and others have, as well.

Hype Feeds Itself

And I can’t help feeling that that, in and of itself, is feeding the ole hype machine. Is Social Media hyped? Well, let’s put out an article about just that, and we’ll rev up the hype machine and get the word out and and and …. Suddenly, there’s hype about the hype.

Ai chihuahua.

However, there is, perhaps less of a hype issue than there is one of unrealistic expectations. I suspect that most people, if they give Social Media more than a passing glance (and, in particular, if they need to touch on it for business), take one look at it and think: free. Ooh, goody!

This marvelous free thing will supplement (and perhaps eventually supplant) all of the things I have to actually pay good money for! My wealth will increase, in an incredible and exponential manner, because I can put my advertising and marketing dollars elsewhere, outside of traditional (read: expensive) channels, and instead shove it all into some investment that catches my eye. Llama ranching, perhaps.

Traditional vs. Social Media Marketing

Okay. Let’s back up. The real thing is, Social Media marketing isn’t really an apples to apples comparison with traditional marketing. It’s more like holding a town hall meeting and seeing what people have to say about your product. Or like doing community outreach (e. g. having your company send people to work at a soup kitchen or build a house).

It’s like a million networking events. In short, it’s that dreaded, over-used term: relationship building.

And creating relationships is hard. And messy. Plus it’s not necessarily terribly free, at all.

Hype and A Sense of Entitlement

Because I have seen, in many instances, when software on a website changes. And in particular with community forums, people tend to freak out. They have a mislaid proprietary interest in a whole lotta sameness. Or they want the site to be the same from day to day, because that’s familiar to them.

Hence moving the post button from the left to the right, or changing its color, is akin to moving their cheese. So it tears at them.

But, ultimately, they figure it out. And they give it a chance and come back, and pretty soon, so far as they’re concerned things have always been the new way, and were never the old way. Because for them, it’s not about the tools; it’s about the people.

And the same thing should be true for you – and that should knock the hype right out, and for good. It’s not about the tools. It’s not about Twitter, or Facebook, or TikTok, or Groupon, or Yelp, or AirBnB, or MySpace (back in the day), or LinkedIn or StumbleUpon or Snapchat or a billion others. Instead, it’s about the people.

Want More About Social Media?

If my experiences with non-platform-specific social media resonate with you, then check out my other articles about navigating our social media obsessed world.

Social Media in Our Society

† Social Media Continues its Relentless Pace
• Social Media’s Seduction AKA Oops, Did I Do That?
† Social Media Background Check Being Used For Jury Selection
• Social Media: Hope, Hype or What?
† Social Media Balance
• How Social Media Can Ruin Your Life
† Happy Holidays, Social Media Style

Reviews of Books on Social Media

• Social Media Marketing by Liana Evans, A Book Review
† Book Review – Likeable Social Media by Dave Kerpen
• The Zen of Social Media Marketing by Shama Hyder Kabani, a Book Review

Working with Social Media

† A Day in the Life of a Social Media Marketer
• Five Ways for Charities to use Social Media
† Four Important Social Media Stats
• Social Networking/Social Media Tips
† The Best Lengths for Social Media Posts and More
• Jell-O on the Wall: Social Media Perfection is Fleeting
† When NOT to Post on Social Media Platforms

Social Media for Writers

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… And Facebook for All Your Account Settings

Published by Janet Gershen-Siegel on November 17, 2022

… And Facebook for All – Your Account Settings Explained

… And Facebook for All – Your Account Settings – in Facebook, how to do you change your account settings? When you pull down on the Account section of Facebook, you see a few choices but they change.

Keep in mind that Facebook is continuously testing its format. What worked a year ago might not work now, but these are pretty close to being right although some of the parts have moved around on the page or might now have new names.

• Privacy
† Notifications
• Account Settings
† Security and Login
• Ads
† Support Inbox, and,
• Videos

Privacy Settings

Control some aspects of the sharing experience here. So this includes who can see your photographs, religious and political views, etc.

Notifications

You can decide on which notifications you get, with separate settings for desktop and mobile. Which is rather helpful.

Account Settings

This is a part of Facebook that always seems to be changing. It is entirely possible that, by the time you read this blog post, these instructions will be obsolete. Therefore, I’ll keep everything at a high level and won’t get into too many specifics. So it is divided as follows:

† Name
• Contact
† Ad Account Contact
• Identity Confirmation

Security and Login

This section indicates if you are using Facebook Protect. It shows if you have two-factor authentication set up. You can also change your password here, and see if there have been any unauthorized login attempts.

Account Settings: Ads

This isn’t to run Facebook ads. Rather, it’s to make it clear what your preferences are. If you keep getting ads for stuff that you don’t care about—or find offensive—you can take action here. Is it a perfect system? Of course not.

But the more signals you can give Facebook about what you want, the more likely you will get an experience you love.

Support Inbox

This area is undoubtedly going to continue to evolve as questions come up and the increasingly complicated Facebook system breaks in all sorts of interesting and as-yet unexpected ways.

Here, you can see the status of anyone or anything (such as a group) you’ve reported.

You can also get to their Community Standards.

This kind of section used to have a space for questions. And it may have such a space in the future.

But keep in mind: Facebook won’t answer 99%+ of any questions you have for them. Why? Because they are running an enormous site with a surprisingly tiny number of employees. Hence many of the judgement calls come from bots.

Account Settings: Videos

In this section, you have some control over the quality and volume of videos you see on the site.

Accounts Center

All the way at the bottom (currently), click on it and you’ll be able to manage connected accounts, such as on Instagram.

And … that’s it.

For now.

Want More About Facebook?

If my experiences with Facebook resonate with you, then please be sure to check out my other blog posts about the largest social network on the planet, by far.

• Creating a Facebook page
† Working with a Facebook Page
• … Your Profile Page
† Home Page
• Offsite Sharing
† All Your Account Settings
• All the Rest of It
† Facebook versus Forums

Next blog post

Tag: community

… And Facebook for All – Offsite Sharing for Independent Authors

… And Facebook for All — Offsite Sharing

The Like Button and Offsite Sharing

Drag and Drop

Engagement and Reach

Thumb on the Scale?

Offsite Sharing: Takeaways for Indie Writers

Want More About Facebook?

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Risks of a Community Without Management

Let’s Look at The Risks of Having a Community Without Management

Ghost Town

Land of 1,000 Flowers

Drama Central Without Management

A Circling Storm

A Clique Without Management

Light Touch with Management

Years Later…

Want More About Community Management?

Like this:

Tag: community

Going From a Collection of Users to a True Community

How Can This Happen to Your True Community (Without the Tragic Part)?

The Community Manager’s Role

The Benefits of the Off-Topic Section

Want More About Community Management?

Community Management Tidbits

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A Day in the Life of a Community Manager

Discussions

On Topic/Off Topic

Nurturing

The Life of a Community Manager and Relationships

Disciplining AKA Trust and Safety

But the Community Manager Must Do It Right

Customer Service is Key in the Life of a Community Manager, Even if the Forums are Free, with no Real Customers

Want More About Community Management?

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… And Facebook for All — Offsite Sharing

The Like Button and Offsite Sharing

Drag and Drop

Engagement and Reach

Thumb on the Scale?

Offsite Sharing: Takeaways for Indie Writers

Want More About Facebook?

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Consider These Four Important Social Media Stats

STAT 1 for Writers

STAT 2 for Authors

STAT 3 for Independent Authors

STAT 4 for Indie Writers

Where Do We Go From Here With These Four Important Social Media Stats?

Fifteen Years After This Post Was First, Er, Posted…

Writers: Do You Want More About Social Media?

Social Media in Our Society

Working with Social Media

Social Media for Writers

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So, What Do You Look Like Online?

My Own Information—What I Look Like Online

Another Angle

How Accurate is the Information?

But…

Clean Up Your Presence

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The Cyber Legacy

Introductions

Life Online

Transitioning to the In-Person Experience

Cyber Mourning

Internet Afterlife and a Cyber Legacy

Forums Tell a Different Story

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Is There Any Good Reason to Use a Screen Name?

Masks

Screen Name Unreality

A Screen Name Allows for (Somewhat) Anonymous Commenting

Facebook and Screen Names

Screen Names and Reviews

Who’s Real?

ChatGPT Adds to the Confusion on Screen Names and More

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Let’s Look at The Risks of Having a Community Without Management

Ghost Town

Land of 1,000 Flowers

Drama Central Without Management

A Circling Storm

A Clique Without Management

Light Touch with Management

Years Later…

Want More About Community Management?

Share this:

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