Tag: HootSuite

Let’s Look at Almost Everything But the Tweet — Twitter Metrics and the Art and Science of Tweet Timing

Metrics and timing. When you tweet may not seem to matter too much. In particular, if you don’t tweet too terribly often, your tweets will still be out there, so why bother to even care about timing?

Not so fast.

Patterns

According to The Science of Retweets, Twitter users tend to follow some recognizable patterns.

First thing Monday morning is prime time for retweeting; so is five o’clock on a Friday afternoon. And it’s always 5 o’clock … somewhere.

Yet that makes sense, as tweeters are either settling into the work week or are just about to start the weekend. Weekend tweeting is another animal as well.

Noon is another good time for retweeting—people are at lunch or are about to go. That’s true for people who go into an office and also those who work from home.

Plus there’s also the matter of accounts (often for job sites) that pump out a good dozen tweets, one right after another. These have little individual impact and seem only to be useful for later searching.

Timed tweeting seems almost counterintuitive. But for a business to use Twitter effectively, the tweets should be planned anyway. Why not plan not only their content but also their timing?

Scheduling Software

Here’s where services like Tweet Deck, Social Oomph (formerly Tweet Later) and HootSuite can provide some assistance. By scheduling the most important tweets for the very start and end (and middle) of each business day, you can add to their impact.

Separating out your tweets can also get them all out there while simultaneously preventing a flood of tweets which many users are generally just going to ignore.

Another positive upshot to spacing out your tweets is giving you content that can be used later. For Social Media platforms, it’s easy to initially attack them with an enormous amount of enthusiasm and then taper off or even fizzle out entirely.

If you regularly spit out twenty tweets per day, you’ll be tweeting 100 times during any given work week. Even your most dedicated followers are probably not going to read every single one. Plus, you’re setting yourself up for burnout.

Repeating tweets is pretty much a given, particularly when you consider how many touches people need before they buy just about anything. If someone missed your “Everything’s on sale!” tweet, then you want to catch them on the flip side, eh?

Time Zone Scheduling

So, instead, how about scheduling only two tweets per day (say, at 9:00 and 5:00 PM in the time zone where you have the greatest market share)? That way, you’ll have more people reading and no one will feel overwhelmed. Plus your 100 tweets will work for a little over a month or even two, if you are judicious and don’t tweet on the weekends.

So long as your tweets aren’t intimately tied to a specific time (e. g. announcements of an upcoming event), it shouldn’t matter. And, if they are, you might want to consider splitting them over several Twitter accounts. Perhaps open up one for just events in Seattle, for example.

Now, what about metrics?

URLs

Unfortunately, Twitter itself doesn’t do much, so you’ll mainly have to cobble things together yourself and use off-Twitter resources. One idea is to use a URL-shortening service that tracks basic metrics, such as Social Oomph or HootSuite. You may not get much more data from them than click count, but it’s still something. Hoot Suite provides .owly link metrics, with two free reports.

Another idea is to use a unique URL for the site URL in your profile, say, https://yoursite.com/twitter. If you’ve got Google Analytics set up, you can track when that page is used for landings to your site, and its bounce rate.

For commercial ventures, you might even make up a coupon code and tweet about it. Or use your Twitter landing page as a means of communicating certain special offers available only to Twitter users.

This is also useful for segmenting your audience when you want to send them email (with their double opt-in permission, of course!).

Follower/Following Ratio Metrics

Your number of followers, and the ratio of followers to who you follow, is all well and good, but it’s hard to say what you’re measuring. On Twitter, as on much of the web, popularity tends to breed even more popularity. And, it doesn’t really mean much if you have a number of purely spammy sites following you. They aren’t reading your tweets, anyway, so what’s the point?

This dilutes any idea of what these numbers might provide regarding influence, but if for some reason you really want to be followed by a bunch of spammers, just place the term weight loss into your profile and never block the spammers. In fact, follow them back, and you can get even more of them.

It hardly seems a worthwhile trophy to be followed by the biggest-ever village of spammers, eh?

And for God’s sake, don’t buy followers! That way lies madness. And it’s a fine ticket to being banned, or at least it used to be.

Some Metrics

Some sites, such as Audiense, show number of followers and their influence and activity. You can see which inactive people you follow (so you can drop them if you like), which famous people follow you, etc. Some of these are admittedly vanity metrics, but they are helpful.

Tweet Stats demonstrates, among other things, a graph of daily aggregate tweets. And it also contains your most popular hours to tweet and who you retweet. You’ll probably have to pay a different site for stats like exposure and reach. E. g. this means impressions and mentions of any topic, be it a word, a phrase, a user id or a hashtag.

In conclusion, keep up with Twitter, but don’t overwhelm your followers with floods of content. And measure your influence as well as you can, both using your own and external tools. If you can adjust your tweets to better serve your followers, your true influence will surely rise.