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Category: Twitter

Will Twitter survive?

It’s hard to say. But no matter what, the way it’s currently being run is awful.

Starting a Twitter StreamTwitter, Twitter Stream, offsite connections, visual elements, Twitter followers, Optimizing Twitter, Professionalism, Demystifying Twitter, metrics, verbal elements, Amazoncart debuts, Optimizing Twitter, Professionalism, metrics, verbal elements, Bruins denounce Twitter hate, Twitter bigots, lost dogs, using Twitter to track, Shift in Twitter Trends

Starting a Twitter Stream

Published by Janet Gershen-Siegel on January 12, 2023

Let’s Look at Starting a Twitter Stream

How do you go about starting a Twitter stream? Should you plunge right in, or hang back? What about oversharing?

Yes, I know it’s called X now.

Your Account

You need a name! Let’s say you’ve taken my advice (or decided this on your own), and gone with an account just for writing. If you want a personal account, you make a second one.

Fine, but you need a name. How about a word like writer or author somewhere in there? You can’t go beyond 15 characters. Fortunately, you’ve got both letters and numbers, so you could conceivably add wr1ter or auth0r if you liked.

Go as short as you can while remaining coherent and unique. An abbreviations like wrtr is well-known, so you don’t have to worry about people getting confused.

Your Look

Settings are important in Twitter as they are with every social network. Twitter moves them on occasion. Every large site does beta testing, where they experiment with different layouts and looks to see what you’ll click on more often—this is normal.

Currently, they are under where it says “More”.

But you change your profile image from the profile page. Add a profile image and make it a head shot or at least a picture of the cover of your book, if you have one. Don’t keep the egg!

A background image is nice but not strictly necessary; Twitter has some pretty decent generic images if you are unsure of how you want things to look.

Who do you Follow?

Spend a little time chasing hashtags. #amwriting, #amediting, and #MSWL are great for getting started. Know an author you like is on Twitter? Then follow him or her! Publishers and agents are also good choices, as are your friends from NaNoWriMo or Wattpad or the rest of the writing community, even the fan fiction writing community.

Follow people who put words together into sentences and stories. Applaud their efforts and read what they have to say. It matters.

Your First Tweet

There’s no reason not to just say hi. It doesn’t have to be momentous. Be kind and supportive. Other writers are not your enemy and they’re generally not your competition.

That is to say, you can own both Untrustworthy (note shameless plug) or the Twilight books. Owning one does not make it impossible to have the other. A book collection is only limited by space, taste, and budget. It’s not like pie.

More to come later!

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Almost Everything But the Tweet – Conquering Twitter (Visual Elements)Twitter, Twitter Stream, offsite connections, visual elements, Twitter followers, Optimizing Twitter, Professionalism, Demystifying Twitter, metrics, verbal elements, Amazoncart debuts, Optimizing Twitter, Professionalism, metrics, verbal elements, Bruins denounce Twitter hate, Twitter bigots, lost dogs, using Twitter to track, Shift in Twitter Trends

Almost Everything But the Tweet – Conquering Twitter (Visual Elements)

Published by Janet Gershen-Siegel on January 10, 2023

Almost Everything But the Tweet – Conquering Twitter (visual elements)

Visual elements. There are two areas on Twitter where you can make a visual impact, and it has nothing to do with what you’re actually tweeting. No, scratch that, there are three. Kinda.

Avatar

So the first, most obvious one, consists of the account’s avatar. Here’s where you should put the company logo. Don’t have a logo? Then it can be a picture of the person doing the tweeting, as this is supposed to be something of a conversation.

And for God’s sake, make it someone real. Otherwise any offsite connections are going to get awkward right quick!

For authors, try the cover of your most recent book!

Other visual elements of choice for an avatar can be a picture of the company mascot, if there is one.

Or a photo of one person (the main user) on the Twitter team, although if two or three people are doing the tweeting, what about a closeup of both or all three of them, photo booth style?

This will depend upon your industry and your image therein. But at the very least, you must get away from a generic Twitter avatar.

Background Visual Elements

Where’s the second area where you can make a visual impact? It’s your background. Here’s where your company logo can go if it’s not already being used for the account’s avatar. And if you have a well-known logo, that will add to the visual impact, so long as you’re not using the logo for both the avatar and the background. Because that constitutes overkill unless both are subtle.

Depending upon monitor or device size and screen resolution, some parts of the background will be hidden or revealed. So make sure to place the logo on the left of the background, preferably near the top, and test the look on several different-sized monitors and devices, and using different resolutions and operating systems.

You will not be able to customize the look for each setup (like you can with Cascading Style Sheets), but at least you’ll get an idea of where you’re being cut off. Naturally, you want to optimize your visual elements for whatever setup your customers are most likely to be using.

If your target audience has vision problems (e. g. perhaps they’re elderly), the most likely setup may very well involve a larger than standard screen resolution.

More About the Background

Below the upper left corner is some space directly above where the tweeting actually occurs. To the left, vertically, you have a little room in which to place the company web address, a telephone number and possibly a short slogan.

Twitter is meant to be short and sweet; don’t get caught up in adding a lot of verbiage here. Less can certainly be more in this case. Keep in mind, too, that no one can search on any verbiage you place here in the background image.

You can also add a picture just below your logo, or in place of it, in the upper left corner or along the left side. Try, perhaps, a picture of the Twitter team. Because you can great impact from offering pictorial evidence of who’s listening. Another option: place a picture of your main product here.

There is also some space to the right. But it’s just the gifs or jpgs you’ve put into tweets. A savvy social media manager will look at design elements and see if they can use that space as a part of a more unified design, although not as a focal point.

For example, maybe it’s a recipe for making a roasted chicken. Your first image might show the bird (a before shot). The second might have a short list of ingredients (although keep in mind the print may be small).

Third might be brief instructions. Fifth could just be the cooking time and temperature. And the sixth and last one (currently, there are six images on the top right, but Twitter may change this) could be the finished recipe.

Tweet Now, Or Later?

What’s part three? Visuals are also something, like every other part of Twitter, that you can schedule. This can come from a free or quasi-free website or software like Buffer or HootSuite.

But, what do I mean by timing? Picture this. You’re up early, and you’re kind of groggy. So all you really need is a cup of coffee. Then wouldn’t an image of a cup of coffee catch your eye? It just might.

And maybe this is small or even too subtle. But it’s another way to use visuals. Consider what the day looks like for the people in your Twitter stream. When are your followers up? If your followers are in the Philippines and not Boston, then you will need to think of everything as 12 hours opposite from the way you see it. So don’t put up a happy wake up cup of coffee image when your Filipino followers are heading to bed or going out to parties.

Visual Elements: The Upshot

What you tweet is, naturally, important, but consider the other areas where you can enhance your message. These basic visual elements can help you to place an exclamation point at the end of your tweets.

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Almost Everything But the Tweet – Conquering Twitter (offsite connections)Twitter, Twitter Stream, offsite connections, visual elements, Twitter followers, Optimizing Twitter, Professionalism, Demystifying Twitter, metrics, verbal elements, Amazoncart debuts, Optimizing Twitter, Professionalism, metrics, verbal elements, Bruins denounce Twitter hate, Twitter bigots, lost dogs, using Twitter to track, Shift in Twitter Trends

Almost Everything But the Tweet – Conquering Twitter (offsite connections)

Published by Janet Gershen-Siegel on November 10, 2022

Almost Everything But the Tweet – Conquering Twitter (offsite connections)

Are offsite connections possibly via Twitter? The semi-surprising answer is: yes. Because Twitter is so bare bones, any number of applications have sprung up around it in order to help you manage it and become as great as you can be.

Understanding the people you tweet with is, of course, a great way to determine if offsite connections are going to be worth it. After all, offsite connections that are hundreds of miles away are not likely to be easy, cheap, or even possible.

Other Software

Here are some more sites to check out:

  • HootSuite – a tweet scheduling service (and more) whereby you can track stats and import your lists.
  • Social Oomph (formerly TweetLater) – time tweets and gather simple metrics on shortened urls. You can set up more than one account this way.
  • Tweet Stats – a graph of, among other things, daily aggregate tweets, your most popular hours to tweet and who you retweet.
  • Tweepsmap – analytics and info on who unfollowed or followed you.
  • Twopcharts – look up clout, followers, etc.
  • Twiends – ways to grow followers responsibly
  • Legal Birds – find lawyers on Twitter.
  • Twitter Packs – find like-minded Twitter users (since this is a wiki, it depends on users to keep it up to date).

Offsite Connections: The Upshot

As Twitter continues to mature as a business tool, I predict that more and more of these off-site services will spring up. But understand that a number of older ones from just a few years ago are gone.

The most successful one will, in my opinion, combine the best features of all, coupled with ease of use and an ability to show trends over time.

And finally, Twitter changes things almost as much and as fast as Facebook does. So keep in mind, these instructions may need some tweaking.

Oh, and if you do actually see or even meet your Twitter connections, you’ll get to see if their imagery accurately reflects who they are!

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Getting More Twitter Followers

Published by Janet Gershen-Siegel on October 25, 2022

Are You Interested in Getting More Twitter Followers?

Who doesn’t want to be getting more Twitter followers?

Oh, it’s the Holy Grail, isn’t it? Getting more people to follow you, and moving that magical Twitter followers number up, up and ever upwards, to stratospheric heights. And, even more importantly, increasing it to more than the number of people you’re following.

More on that later.

Social Media Today weighed in on this, and I supported their ideas but would love to expand up them in this post. Here’s what they had to say about Twitter followers and increasing their numbers.

Quality vs. Quantity

First off, they point out that it’s not quantity, it’s quality. Well, yeah. Kinda. However, various Twitter graders (such as used to be found on HubSpot – now they provide a website grader) did give more credit for having more followers. Were these graders meaningful? Kinda, sorta.

HubSpot admitted that they did give some weight to the actual numbers. I am not averse to actual numbers being used as a part of the grading system. They are, after all, somewhat objective. But does any of it have a meaning? Probably, mainly, to fellow social media marketing-type folk, if anyone,.

Follower counts can also matter to publishers. This is because many publishing companies will see a writer’s followers as a slew of hot prospects for sales. It may even influence whether a publisher agrees to take on a manuscript, or not.

But if you were to tout your grade to anyone not into it, they’d probably look at you as if you had three heads (my apologies, HubSpot).

And, truly, the numbers are not so very meaningful a lot of the time. I mean, do you really want to show everyone how many bots are following you?

I didn’t think so.

Who Do You Want to Follow You?

So onto the techniques.

(1) Think about who you want your Twitter followers to be. Like with any other idea, you need to have some sort of a plan. If you want to sell landscaping services, it would help to target homeowners and gardeners, yes? And in your area, right? You might get John from Cincinnati but unless you’re in the Cincinnati area, forget it. John may be wonderful, but his following you is of little help to you.

Social Media Today‘s suggestion was to go after directories like We Follow. Agreed, and possibly also go after local groups of people. As in, put your Twitter handle on your business cards. The physical kind of cards, I mean. You’re mainly going to be handing those to local folk, so there’s a match there.

(2) Complete your profile. This is a no-brainer and I have no idea why people don’t do this as it takes very little time. And, while you’re at it, add a photograph. Make it of your face, or of the company logo if the profile is shared.

Return the Favor

(3) Follow others. Sure, but don’t do so indiscriminately. At some point, you will hit maybe 2,000 following. However, if your own Twitter followers are nowhere near as high, you’ll mainly look like a spammer (e. g. an account indiscriminately following whoever).

The easiest way to assure that a more balanced ratio is maintained is to get into the habit of doing it now, before you have to care about it. Therefore, don’t just follow back everyone who follows you, unless you’ve got a good reason to do so.

A lot of accounts will follow and then unfollow in a day or so if you haven’t followed back. You most likely don’t want these followers anyway. So, unless they are appealing for some other reason, do not bother with them.

Might I also suggest pruning? If someone isn’t following you back and they aren’t that interesting, uh, why are you following them again?

Use Tweepsmap to find people who recently unfollowed you. It’s free!

You’re Not the Only One

(4) It’s not about you. Agreed. I may tweet (on occasion) about shoveling snow, but the bottom line is, I know that’s not fascinating to most people. You have a new blog post? Tweet about it. The company landed a new contract? Tweet about it. The laws are changing in your area? Well, you get the idea.

(5) Hashtag, retweet, and reply. That is, pay attention to other people. How would they best be able to find your stuff? Would you want them to retweet your stuff? Then retweet theirs. Comment, reply, engage. Be involved with the Twitter community.

(6) Add people to lists. Of course. But use those lists! I’ve been on Twitter longer than there have been lists, and I originally just followed everyone. When I started listing them, I began coming up with people who I didn’t know at all, at least not on the surface.

Hence I created a list just called Who Are These People? and began investigating them further. I kept a lot of them, but a lot were sent to the great Twitter post in the sky. And that’s okay. Because it goes back to an original principle: follow who you want to follow, and don’t just auto-follow.

Get Personal With Your Twitter Followers

(7) Welcome your new Twitter followers. Personally, I’m not a fan of this one, as I have seen all manner of automated “thanks for following me” messages. There’s nothing wrong with a “thanks for following me” tweet every now and then. Those can be nice. Just try not to be too mechanical about it.

Oh, and don’t make your first direct message all about sales. Seriously, just don’t. It’s a poor look no matter who you are.

(8) Integrate, integrate, integrate. That is, like with any other form of social media engagement, put it everywhere. How many times do people have to see something online before they take action? Seven? Nine? Then get your twitter handle out there. Use it in signature lines, on business cards and, heck, even write it on name tags.

Does it all work? Sure it does. And it’s a lot more in the spirit of Twitter than just getting some generic and spammy auto-following list to add your handle, briefly, to their list of who to follow. Don’t be that guy. Be someone who you would want to follow.

Twitter Followers: Takeaways

Getting followers is not the be-all and end-all, so don’t make it that way. Rather, interact and engage. Be encouraging and positive. Being funny helps as well.

It’s not all about the numbers.

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Almost Everything But the Tweet – Conquering Twitter (verbal elements)Twitter, Twitter Stream, offsite connections, visual elements, Twitter followers, Optimizing Twitter, Professionalism, Demystifying Twitter, metrics, verbal elements, Amazoncart debuts, Optimizing Twitter, Professionalism, metrics, verbal elements, Bruins denounce Twitter hate, Twitter bigots, lost dogs, using Twitter to track, Shift in Twitter Trends

Almost Everything But the Tweet – Conquering Twitter (verbal elements)

Published by Janet Gershen-Siegel on August 16, 2022

Almost Everything But the Tweet – Conquering Twitter (verbal elements)

Verbal elements? Twitter is, of course, utterly verbal. It’s just about all text. But not all of that text is tweets.

One piece is the profile. There isn’t a lot of space here. The good news is that these verbal elements are searchable. If you want to make it clear that your company is green, you can put that here. Separate short messages with delimiters like pipes (|) or asterisks (*). Don’t use semicolons as they can end up being converted to code.

This is an easy section to change, so consider changing it as needed, perhaps as special events come up. Just keep track of the older wording so you can more readily recreate it if you ever need to.

Another area is the site URL. In order to be better able to track traffic coming in from Twitter, how about using a unique URL here, say, https://www.yoursite.com/twitter? That page could contain a customized welcome message to Twitter users. This is another readily editable area of Twitter, so why not switch it up as circumstances change?

This is also a useful way to help to better segment your audience. Anyone using the /twitter link is bound to have some sort of affinity with the microblogging service.

Your location is another verbal area. Of course it need not be a real place, but for a commercial Twitter account you can’t get too whimsical here.

However, if you’ve got a multi-state presence (and want to get that across but not create separate Twitter accounts for each state), there’s nothing wrong with making your location something like United States or New England or Great Lakes Region.

Verbiage: Names

Another area is the name behind the account. This is a searchable field. A company can add a tiny bit of additional information here, such as the general company location. Hence the user name could be Your Company but the name behind it could be Your Company, Cleveland.

Yet another area is the name(s) of list(s) that your company uses to follow others. Does a company need Twitter lists? Not necessarily, but you can still use them to make certain accounts stand out.

What about lists like customers or distributors? Perhaps not very imaginative, but these could prove useful in the future if Twitter ever makes it possible to send certain tweets only to certain lists.

Finally, although it is an issue to change it, the username is another nugget of non-tweet verbiage. Instead of changing it, what about creating a few accounts to cover different eventualities? Able2Know used to do this well (although some of these feeds are abandoned these days).

Years ago, Able2know used to split off a few feeds as follows:

A user was able to follow any or all of these and see a different slice of that site. The individual user names for the accounts make it abundantly clear which cut of the site you’re following.

But that was dropped, and I am not 100% certain as to why–although automatic tweeting meant we were tweeting spam and porn before the moderating team could zap it out of existence.

Takeaways

So, what do you want to get across? I mean, really. What image do you wish to project? Peripheral information can support or obfuscate your message.

Make certain that the content and social media people (if not the entire marketing department) get a say in the wording. They may find things that you missed. Or at least they should be able to help you spot typos.

Choose what you really want your verbal elements to say. And then, say them!

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Almost Everything But the Tweet – Conquering Twitter (metrics and timing)Twitter, Twitter Stream, offsite connections, visual elements, Twitter followers, Optimizing Twitter, Professionalism, Demystifying Twitter, metrics, verbal elements, Amazoncart debuts, Optimizing Twitter, Professionalism, metrics, verbal elements, Bruins denounce Twitter hate, Twitter bigots, lost dogs, using Twitter to track, Shift in Twitter Trends

Almost Everything But the Tweet – Conquering Twitter (metrics and timing)

Published by Janet Gershen-Siegel on May 12, 2022

Let’s Look at Almost Everything But the Tweet — Twitter Metrics and the Art and Science of Tweet Timing

Metrics and timing. When you tweet may not seem to matter too much. In particular, if you don’t tweet too terribly often, your tweets will still be out there, so why bother to even care about timing?

metrics and timing

Not so fast.

Patterns

According to The Science of Retweets, Twitter users tend to follow some recognizable patterns.

First thing Monday morning is prime time for retweeting; so is five o’clock on a Friday afternoon. And it’s always 5 o’clock … somewhere.

Yet that makes sense, as tweeters are either settling into the work week or are just about to start the weekend. Weekend tweeting is another animal as well.

Noon is another good time for retweeting—people are at lunch or are about to go. That’s true for people who go into an office and also those who work from home.

Plus there’s also the matter of accounts (often for job sites) that pump out a good dozen tweets, one right after another. These have little individual impact and seem only to be useful for later searching.

Timed tweeting seems almost counterintuitive. But for a business to use Twitter effectively, the tweets should be planned anyway. Why not plan not only their content but also their timing?

Scheduling Software

Here’s where services like Tweet Deck, Social Oomph (formerly Tweet Later) and HootSuite can provide some assistance. By scheduling the most important tweets for the very start and end (and middle) of each business day, you can add to their impact.

Separating out your tweets can also get them all out there while simultaneously preventing a flood of tweets which many users are generally just going to ignore.

Another positive upshot to spacing out your tweets is giving you content that can be used later. For Social Media platforms, it’s easy to initially attack them with an enormous amount of enthusiasm and then taper off or even fizzle out entirely.

If you regularly spit out twenty tweets per day, you’ll be tweeting 100 times during any given work week. Even your most dedicated followers are probably not going to read every single one. Plus, you’re setting yourself up for burnout.

Repeating tweets is pretty much a given, particularly when you consider how many touches people need before they buy just about anything. If someone missed your “Everything’s on sale!” tweet, then you want to catch them on the flip side, eh?

Time Zone Scheduling

So, instead, how about scheduling only two tweets per day (say, at 9:00 and 5:00 PM in the time zone where you have the greatest market share)? That way, you’ll have more people reading and no one will feel overwhelmed. Plus your 100 tweets will work for a little over a month or even two, if you are judicious and don’t tweet on the weekends.

So long as your tweets aren’t intimately tied to a specific time (e. g. announcements of an upcoming event), it shouldn’t matter. And, if they are, you might want to consider splitting them over several Twitter accounts. Perhaps open up one for just events in Seattle, for example.

Now, what about metrics?

URLs

Unfortunately, Twitter itself doesn’t do much, so you’ll mainly have to cobble things together yourself and use off-Twitter resources. One idea is to use a URL-shortening service that tracks basic metrics, such as Social Oomph or HootSuite. You may not get much more data from them than click count, but it’s still something. Hoot Suite provides .owly link metrics, with two free reports.

Another idea is to use a unique URL for the site URL in your profile, say, https://yoursite.com/twitter. If you’ve got Google Analytics set up, you can track when that page is used for landings to your site, and its bounce rate.

For commercial ventures, you might even make up a coupon code and tweet about it. Or use your Twitter landing page as a means of communicating certain special offers available only to Twitter users.

This is also useful for segmenting your audience when you want to send them email (with their double opt-in permission, of course!).

Follower/Following Ratio Metrics

Your number of followers, and the ratio of followers to who you follow, is all well and good, but it’s hard to say what you’re measuring. On Twitter, as on much of the web, popularity tends to breed even more popularity. And, it doesn’t really mean much if you have a number of purely spammy sites following you. They aren’t reading your tweets, anyway, so what’s the point?

This dilutes any idea of what these numbers might provide regarding influence, but if for some reason you really want to be followed by a bunch of spammers, just place the term weight loss into your profile and never block the spammers. In fact, follow them back, and you can get even more of them.

It hardly seems a worthwhile trophy to be followed by the biggest-ever village of spammers, eh?

And for God’s sake, don’t buy followers! That way lies madness. And it’s a fine ticket to being banned, or at least it used to be.

Some Metrics

Some sites, such as Audiense, show number of followers and their influence and activity. You can see which inactive people you follow (so you can drop them if you like), which famous people follow you, etc. Some of these are admittedly vanity metrics, but they are helpful.

Tweet Stats demonstrates, among other things, a graph of daily aggregate tweets. And it also contains your most popular hours to tweet and who you retweet. You’ll probably have to pay a different site for stats like exposure and reach. E. g. this means impressions and mentions of any topic, be it a word, a phrase, a user id or a hashtag.

In conclusion, keep up with Twitter, but don’t overwhelm your followers with floods of content. And measure your influence as well as you can, both using your own and external tools. If you can adjust your tweets to better serve your followers, your true influence will surely rise.

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Social Networking/Social Media Tips

Published by Janet Gershen-Siegel on September 7, 2021

Social Networking/Social Media Tips

Social Media Tips? Yes, please! A while back, Grassroots Giving Group published some great Social Networking tips. I agreed with their ideas but would like to expand upon them a bit.

And they were essentially exploring when Facebook and Twitter (X) are useful. Here are some of their ideas.

Ideas

Here are a few quickie ideas.

Announcements

Don’t just announce upcoming or new things but also add links in order to drive traffic. Agreed! However, I would add a targeted landing page.

If you’ve got people coming in from Facebook, why not create a new landing page to personally welcome them (e. g. Welcome to our Facebook Friends!). The best part about that is that, since it’s a separate page, Google Analytics will track the clicks separately.

You’ve got a fighting chance of getting good metrics, so you’ll know whether your announcement of the opening of a new branch of the Widget Factory played better on Facebook or on Twitter.

Sending shortened website addresses on Twitter – use an URL shortener. Of course! But why not use one (such as from HootSuite) where you can get some click metrics? Using both a personalized landing page and an URL with click metrics can give you an even clearer idea of how traffic flows.

Oh, and they don’t tell you why you should shorten an URL on Twitter (even if the URL fits), but I will: to make it easier for people to retweet.

Planning

Here are some tips for better planning.

Planning in Advance

There’s nothing new here. You should keep up with things and plan in advance. Absolutely. And that means, when you’re hot and creative, write, write, write! Keep drafts and ideas going, and also think about how you can expand on your own blog entries or others’ (such as this blog entry).

Get yourself a stable of other blogs/blog writers, news sources, etc. Who inspires you? Who interests you? And don’t repeat or steal, of course. Rather, expand and comment. These are perfectly legitimate ways to update your blog.

This Day in History

Commemorate occasions in your company! There must be something you’ve done that is good blog fodder. Of course, not every day is memorable, but it’s another way to keep the pipeline going. If July 12th is an important day in your organization, make sure that the July 12th blog post and Tweets are ready to rock and roll, and they are updated to the correct year.

Heck, in HootSuite and SocialOomph (mentioned above), you can schedule Tweets. Why not schedule the Tweets for July 12th (or whatever your special day just so happens to be) and be done with them?

Quotes

They said, “Quotes!”

Quote Collection

I like this idea, and I think it can be used for a lot of purposes. This is not only quotes about your specific organization or its work, but even more generalized quotations. Surely there is something from Shakespeare (“My kingdom for a horse!”) or the Bible that could work for you in some capacity or another. It can be another jumping off point for creativity.

Ask Your Audience Questions

I think this is more useful if you have a somewhat large and actively commenting readership. While a rhetorical question is lovely, I think it’s just better if you can get at least a little feedback. Otherwise, it feels like you’re just shouting out to the wilderness.

Staff Introductions

This is another great idea. While your site might already have staff biographies, that’s another way to get the readership acquainted with who’s making the product.

Notes From Your Day

I don’t know about this one. Your day, maybe. Mine? I guess this is, in part, centered around the event reviews I’ve done. But otherwise, my days tend to be spent, well, here, blogging. Which may or may not be thrilling to others. But I can see where my coworkers could have some very interesting days. The process of invention is pretty fascinating.

Social Media Tips: Takeaways

So there you have it. Some pretty amazing social media tips for getting and keeping things going. And, while the post wasn’t, specifically, about blogging, it rings very true for that very specific – and sometimes challenging and elusive – task.

Finally, many, many thanks to the Grassroots Giving Group.

For more information, see the December 16, 2010 edition of Grassroots Giving Group.com’s blog.

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Demystifying Twitter

Published by Janet Gershen-Siegel on August 24, 2021

It’s About Time to Start Demystifying Twitter, er, X

What can Twitter (I refuse to call it X) do for you, the independent writer? Let’s look at demystifying Twitter in all its glory.

Demystifying Twitter: What’s the Big Deal About 140 280 Characters?

Twitter is essentially a microblogging service. You broadcast your thoughts to the ether. Some of those thoughts, to be sure, are more interesting than others.

Many of us know someone who tweets about everything in their lives. It’s dull, it’s dumb, and you want to throttle them half the time. Their cheesecake is not fascinating. Their slow bus to downtown is not riveting. You don’t much care why they didn’t buy a particular pair of sneakers.

We may also know someone who’s a lot more fascinating. I’m not talking about celebrities, who have other sources for their cachet. Instead, I am talking about people who just seem to be more interesting, or at least their tweets are. Or at least they are funny or relevant.

Guess which one you want to be like?

Two Lives

On much of social media, when you are an independent author, you lead two lives. There is your personal life where you have friends and family, but there is also your professional or semi-professional life. Even if you never sell (or never want to) a syllable of your work, if you want to improve, you’re at least in the realm of semi-professional.

Demystifying Twitter: Two Twitter Accounts?

That might not be such a bad idea. One for yourself, for your political opinions, your questions about the universe, your tweets to customer service when something goes wrong …

The other? For writing. This can be for talking about what you’re doing, and even teasing it a bit. For reporting your NaNoWriMo progress, if you like, to your cheering section. Also, for the hashtags #amwriting and #amediting, too.

Demystifying Twitter: A Little More About Hashtags

Engagement is the name of the game on a microblogging social media platform like Twitter. You want to, you know, actually tweet with people. Soooo…. what do you do? Well, if you start following hashtags you like, then you will start to see the content that you like.

And that means your stream will be more fun, more inspiring, and more of what you want. Pretty cool, huh?

There is more, of course. I’ll get to it soon. So stay tuned!

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Twitter, Social Media and Professionalism

Published by Janet Gershen-Siegel on August 19, 2021

What is the Connection Between Twitter, Social Media and Professionalism?

Professionalism? This post riffs on Be careful who you hire to manage your business’ Twitter account, a post on Social Media Today. Since the original post is from 2011, it’s not 100% relevant anymore. But I still think the ideas are of value.

In addition, in the original article, the author talks about, essentially, how to tell whether a Twitter feed is being handled professionally, or not. Hence following are their “5 Points to consider before hiring a service to manage your Twitter account.”

Professionalism: Check Their Twitter Stream

1. First of all, before you even look at the different tools for measuring a Twitter user’s level of influence (which can be misleading and in some cases manipulated) you firstly need to check the individual’s own Twitter stream.

  • What type of language do they use? – agreed. Because branding involves, among other things, speaking the language of your customers. Are you a hip hop record label? A travel agency catering to retirees? A diamond jeweler? All of these businesses have different customer demographics. Hence there is no “one size fits all” here. However, this does not mean people cannot adapt to communicate properly with everyone they do business with (after all, you need not hire a child to market to children), but the Social Media Specialist needs to get the message across so that the target readership is receptive.

Lazy Tweets

  • Do they spam their own followers by sending lazy Tweets for example? #FF @Tweeter1 @Tweeter2 etc. – I’m not so sure I call this spamming. I think, at times, it’s useful to do this. But overdoing it (and you’ll know it’s overkill if tweets like this – or quickie retweets – dominate the stream) is definitely not a good way to do business.
  • How do they use their own account? Is it professional or sloppy? Do they Tweet late into the night and have no professional boundaries. Do they over mix professional with personal Tweets. – agreed. And with useful tools such as HootSuite, you can schedule tweets. There’s no excuse for late night tweeting, and no need for it. If the stream is meant to engage internationally, it might be a good idea to split it up into more than one account, so that one stream is for North America and another for Asia.

Messaging

  • Are their own Tweets all over the place so you are not able to pick up a clear message. – this is a good point, and not just when it comes to Twitter. A clear message is key – for a robotics company where I worked, the message centered around sales. Messages promoted education and/or robots. NASA, for example, was only mentioned in the context of robotics, not in the context of space launches. There’s a lot of information out there. Consider it to be a bit like a garden – usually it needs weeding and thinning, as opposed to fertilizing.
  • Furthermore, do they acknowledge where they take their material from or just duplicate what they see their competitors do? – ah, this is big. It’s why the original source for this article is listed. And it is a big part of how the ‘net works, or at least is supposed to. You post a blog entry. A competitor sees it. If they riff on it and post it and give you a link back, then that’s good for you. And you thank them and do the same in reverse and yeah, they’re still a competitor. But you’ve got common ground and in some areas you can cooperate. Or they don’t acknowledge you. And everybody digs their heels in and the world becomes a slightly more miserable place. Hey, you make the call, but I prefer cooperation pretty much every time, myself.

Too Much Self-Promotion?

  • Do their Tweets make any sense to you or are they just full of self promotion they hold no real value other than grooming their own ego. – true, but I think sometimes this can come from Social Media marketing folk not being properly trained. If the marketing manager is unsure of how much promotion should be mixed in with information, the marketer might be similarly confused.
  • How much negativity comes across in their stream – not everything is or should be positive, but I do get this. The idea is, well, are you promoting to people who want to buy your company’s organic brownie mix, or do you just sound petulant and whiny? However, you can sometimes be too perky. But I think if there are errors in this area, they should probably fall on the side of more, rather than less, perk.

Professionalism: Which Business Accounts Do They Manage?

2. Ask to be given the name of one of the business accounts they manage, and go through this with a fine tooth comb. Keep an active eye on the account and monitor how they manage the business’ online profile.

  • How many Tweets are there and what type do they send? – it’s a quantity and a quality game on Twitter. You need to get across some seven views before people start to consider buying. And consider Twitter’s international, 24/7 appeal – people may be checking at 4 AM your time. This, by the way, goes against an earlier statement about the marketer not tweeting into the wee hours. No, they shouldn’t – but unfortunately, sometimes, that’s when the readers are online. After all, if you’re tweeting for people playing World of Warcraft, they’ll be on at 4 AM. As for quality, that goes along with the above statements as well – are the tweets worthwhile, or are they dull self-promotion?

Engagement

  • How do they engage with the client’s audience? – some of this is in the form of retweeting. Retweeting and replying have a place, as it is a give and take type of engagement. Is there professionalism behind the engagement?
  • And how is the call-to-action placed and worded? – this is fairly self-explanatory. There is a difference between what looks like a hard sell, and what has more of a friendly “Hey, check this out” vibe. Does the marketer know the difference? And is the difference readily apparent in tweets?
  • In addition, do the articles relate to the client’s industry and audience? – this harkens back to my NASA example above. Content is necessary, of course, but irrelevant content is worse than no content at all. Because it’s better that the marketer pump out less content if it’s not relevant, yes?
  • Do they add any value? – the $64,000 question! Can you tell without having access to measurement tools?

Professionalism: References

3. Ask for a number of references and call them. This, of course, is excellent advice any time you’re hiring.

  • How has the business level of influence grown? For sure if they cannot achieve this for themselves, then they can’t do it for the client. – try objective measurements if you can get them, like Google rankings, bounce rate, etc.
  • What have been the benefits? – only your industry will have the specifics for this. Increased sales may or may not be the actual benefit. After all, sometimes social media is used for damage control. If that can happen more efficiently and inexpensively – that might be the benefit.
  • What difference has it made to your online brand? – again, this is a specific question.
  • How good is the level of communication? – hard to say what this means without context. After all, the car dealer and the online cancer support group will have different needs in this area.
  • What results has the business seen? – again, objective measurements are best, whatever you can get.

Professionalism: Metrics

4. Ask what Twitter measuring tools they use to provide their clients with monthly reports. Do they use anything else to measure how things are working (or not)?

  • While there are some good free tools around they do not come close to paid analytical tools for managing Twitter accounts. – agreed, but sometimes that’s how things go, particularly if the person you’re considering has worked for startups or nonprofits.
  • Ask what recommendations they have made to the client that have enabled the business to grow based on the findings. – these should be in whatever reports the person under consideration provides.

Professionalism: Time

5. Finally, ask how much time they intend to spend on your account over the week.

  • How will this time be managed with all their other projects? – this is a good question for any sort of a freelance or offsite working relationship.
  • What elements of account management does this breakdown in to? – again, this is not confined to social media; it’s a good question for any potential employee who’ll be working remotely, or not exclusively with you.
  • How will they keep you informed and up to date with relevant Tweets and conversations? – reports? Emails? What is manageable and relevant?

Professionalism: My Own Ideas

And now a few of my own when it comes to professionalism.

  • What do the tweets look like? Are they interesting? Relevant? Grammatically correct within the character limit? Or are they just slight variations on a theme?
  • Do all provided links work, or do they go to dead ends? And do the links have any sort of measurement behind them, even simple click metrics? Do they lead to generic pages, or to any custom pages for Twitter users?
  • What’s the follow/follower ratio? Does the person follow everyone, or are they, at least seemingly, a bit choosy in this area? We all know that junk follower accounts exist – does the prospective hiree even follow those or seem to use auto-follow?
  • So how often does the person tweet? Daily? Monthly? A monthly Twitter stream is barely this side of useful. Tweets need not come every five seconds, but it is a fluid, evolving medium and needs more attention than that.
  • And finally, and this is a question for the person (and you may not get an accurate answer, by the way), does the person under consideration actually like what he or she is doing? Do they have a passion for it? Or is it, like, Time to make the doughnuts? I’m not saying that we can (or should) always love what we do. But plenty of people love doing this. Why not hire someone who does?

Finally, you can get a passionate Social Media person, to handle your Twitter stream, do your blogging, manage your online community, promote your Facebook page and more. And they will do it with professionalism and aplomb.
We really exist.

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Happy Holidays, Social Media Style

Published by Janet Gershen-Siegel on December 29, 2020

Happy Holidays, Social Media Style

Happy Holidays!

Oh, I do so wish I had written this.

This sweet video says so much more about Social Media than most can say, and it does it in a breezy, easy to understand style.

The main idea behind this rather detailed video consists of a retelling of the Nativity Story. The video does so through the medium of social media, with everything from Facebook statuses to Foursquare check-ins, to tweets, and more. Even email gets into the act. The Virgin Mary apparently uses Gmail.

Even More

And then there is even more, with a look at Nazareth from Google Earth. Of course there is a check for directions from Nazareth to Bethlehem. A check for hotel space reveals only a stable available (but of course). Joseph buys a cow (from Farmville, I would guess).

The Magi discuss their offerings (over Gmail – man, Google has its hands in everything!). And they pick up their gold, frankincense and myrrh at, you guessed it, Amazon.  Twitter gets into the act as the Magi, naturally, follow the star there (very clever play on words there).

Eventually, the visit to the baby by the Magi ends up on video. Someone uploads it to – could there be any other place more perfect? – YouTube. The video shows, I suspect, a play.

Lovely Ideas Made Manifest for Your Happy Holidays

Now, in the interests of full disclosure, this is not even my holiday. But it is never heavy-handed. It always has a light touch. That is a big part of why this kind of happy holidays video works. Much like with the best forms of advertising, you never really know that you’re being talked to. Or preached to, for that matter.

Or, perhaps, sold to.

Credit Where Credit Is Due

This beautifully made and cleverly written and produced video comes to us from ExcentricGrey, which is evidently a Portuguese advertising firm. They report that this viral video has over 20 million views. Viewers are concentrated more in the United States and Western Europe than elsewhere, a function (probably) at least in part due to the video being made available in both English and Portuguese.

Oddly enough, Portugal did not seem to have a very big concentration of viewers. Neither did Portuguese-speaking Brazil, Mozambique or Angola.

Enjoy, and have a wonderful holiday.

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