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Category: Book Reviews

Check out my book reviews on all the books I’ve read on career changing.

I have also read a bunch of books on writing!

But this is not the spot for reviewing of my own works. I call those self-reviews.

I suppose I’m a glutton for my own personal punishment for reviewing myself. But hey! How else does one get better, hmm?

Are They Honest Book Reviews?

Why yes, yes they are!

I would not post them if they were not. I mean, after all (seriously, folks!) what good would it do me, or anyone else for that matter, for me to sugarcoat stuff? Seriously.

I most definitely do not love and gush over every single thing I read. And I do not think everything I have ever written is priceless and precious, either.

I do not dish out to other writers anything that I am unable to take myself.

But I do try to be kind about things. I know what it is like to be critiqued. It feels like some random person is telling you that your baby is ugly.

Okay, so I will just, maybe, kinda, sorta, tell you that your baby needs a makeover.

Or at least a toupee.

All Kidding Aside…

I do my level best to tell you what I think about the things that jump across my desk. I do so because, let’s face it, I have just (perhaps) taken one for the team.

For if I disliked something or other, I am not about to make you suffer through it as well.

The Numerati by Stephen Baker, a Book Review

Time to Look at The Numerati by Stephen Baker

Who are the Numerati?

The Numerati by Stephen Baker remains a fascinating work about sensors, technology, data mining and where it’s all going when it comes to our privacy.

And it ends up all about data, about collecting, refining and interpreting it. People are, well, a bunch of fish in a bowl. Or, if you prefer, hamsters on a wheel. We are lab rats, we are subjects, we are collections of bit streams. We are … information.

And the kicker is that, put together enough things about us, and conclusions can suddenly be drawn.

Conclusions from The Numerati

Let’s say I go to the same grocery store every week (not a stretch – I really do). And I buy fish every single week. What if I buy, say, tuna steaks 70% of the time, and swordfish the other 30%? Am I automatically a tuna lover? Or am I simply scared to try something new?

Or am I getting to the fishmonger when everything else is sold out?

And what happens if a coupon is introduced into the mix? Does my tuna consumption go up to 80% if you give me $1 off per pound? However, that’s not too much of a victory, seeing as I normally buy it anyway. Will a $1 off coupon entice me to buy the more pricey salmon instead?

Ideas But Not Gospel

The data gives its interpreters (Baker refers to them as the Numerati, which sounds a tad like Illuminati and perhaps he means that) ideas. However, it’s not really a slam-dunk. Or, at least, not yet. Hence essentially the Numerati bucket you.

So I am a tuna buyer. And I am a sometime swordfish buyer. And I am also a Caucasian woman, in her (ahem) sixties, married, no children, living in Boston.

So far, so good. And when we herd all the data together, when we aggregate the bits and bytes of our lives, this may very well have a lot to say about us. Because it might be a predictor of how I’ll vote in the next election.

Or perhaps it will show how I’d use a dating site if I should ever need one in the future. Or it may even tell whether I’m likely to become a terrorist.

Border Collies and Data Goats

The data matters, but, to my mind (and to Baker’s as well, it seems), there are not only herds of data but there are also nagging outliers. And these constitute the Border Collies amidst all the data goats.

Perhaps I am buying tuna to feed to a cat. Or maybe I buy it with the intention of eating it to improve my health but, alas, never get to it and it goes to waste every single week.

So consider this case: a health professional places a sensor into a senior citizen’s bed, to determine whether that person is getting up in the morning. And, let’s say we also collect weight data.

Because a sudden dramatic rise in weight would indicate the possible onset of congestive heart failure. And let’s say the senior in question is a woman who weighs 150 pounds. Your own mother, maybe.

Day one: 150 pounds. Day two: 158 pounds. And then day three: 346 pounds. Day four: 410 pounds. Golly, is Mom really that sick?

Maybe Mom’s dog is 8 pounds. Okay, that explains day two. But what about days three and four? Maybe Mom’s got a boyfriend.

Or maybe she’s got two.

Messy Feelings

When I had the occasion to meet Stephen Baker at the 2010 Enzee Conference, we had the opportunity to talk a bit about these squishy, messy feelings.

Sure, our hearts are in the right place. And we want Mom to be safe and healthy, and we can’t be there. She might live in a warmer climate, and we cannot (or won’t) leave our cooler climes.

Or the job opportunities may be no good there for us. For whatever reason, we are here and she is there. So we want to be aware, and caring and all, but in our desire to gather information and protect her, what else are we learning?

If Mom is competent, and single, and protecting herself from STDs, we truly have no business knowing who she spends her evening hours with. Yet this technology makes this possible.

And if we have any sense of the future at all, we have to think to ourselves: what happens when I become Mom’s age? Will my bedroom and toileting habits potentially become a part of this huge bit/byte hamster wheel lab rat canary in a coal mine data stream? You betcha.

Are the Numerati Worrisome?

So, it is often said that only people who have something to worry about in their private lives are the ones who have worries. Everyone else should be fine, blithely giving up their warts and preferences, their virtues and secrets, to all who ask.

I say bull. I like my secrets. And I like my hidden life. And I’ll be damned if I give it up, even in the name of health, diet, voting, national security or even love.

A terrific read. I highly recommend this book.

Rating

Review: 5/5 stars.


Want More Book Reviews?

If my experiences with book reviews for social media resonate with you, then check out my other book review articles.

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Avinash Kaushik’s Web Analytics 2.0, a Book Review
The Cluetrain Manifesto: 10th Anniversary Edition, a Book Review
Cognitive Surplus by Clay Shirky, A Book Review
Content Nation by John Blossom, A Book Review
Content Strategy for the Web by Kristina Halvorson, a Book Review
Google Advertising Tools by Harold Davis, a Book Review
Groundswell by Charlene Li and Josh Bernoff, An Updated Book Review
Jab, Jab, Jab, Right Hook by Gary Vaynerchuk

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Michael Fleischner’s SEO Made Simple, a Book Review
The New Rules of Marketing & PR by David Meerman Scott, A Book Review
The Numerati by Stephen Baker, a Book Review
Optimize by Lee Odden, A Book Review
Social Media Marketing by Liana Evans, A Book Review
Trust Agents by Chris Brogan and Julien Smith, a Book Review
White Space is not your Enemy by Kim Golombisky and Rebecca Hagen, a Book Review
The Zen of Social Media Marketing by Shama Hyder Kabani, a Book Review

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Trust Agents by Chris Brogan and Julien Smith, a Book Review

Trust Agents by Chris Brogan and Julien Smith

Trust Agents by Chris Brogan and Julien Smith seems to be one of those books that everyone tells you to read when you want to go into social media marketing. And it’s that sort of a wholesale recommendation that sometimes, frankly, makes me nervous.

After all, how many people have read it? Are they happy with what they’ve learned? Or is the work somehow coasting on its reputation?

Usefulness

But it doesn’t seem to be. Instead, I think there’s useful information in there – and it’s information that doesn’t seem to be found in the other social media books I’ve been reading lately, in particularly Cluetrain Manifesto and Groundswell.

There’s more practical nuggets in here, more like in The Zen of Social Media Marketing. No great shock there – Chris Brogan is the coauthor there as well.

How so?

Too Many Delays

One of the issues with books (you know, pulp and paper books, not electronic ones) is that they take so long to be produced, and then they can become obsolete or at least out of date rather quickly.

It can almost seem like buying a new car – once you get it out of the dealership, it’s depreciated a good thousand dollars. And, once many books are published, they’re suddenly obsolete.

But Trust Agents doesn’t care. Instead, it forges ahead with practical, specific tips. If they go out of fashion or become obsolete, head to the website for an update. Or, if you prefer pulp and paper, there’s always a later edition.

Basic Principles

The gist of the book consists of six basic principles:

1. Make Your Own Game – e. g., break the mold and experiment with new methods. This means you’re going to occasionally – gasp! – fail. So you do. Get over it. Pick yourself up and try something else. Safety and sameness aren’t really going to get you anywhere. At least, nowhere good.
2. One of Us – be one of the people. Be humble and be accessible. This means blogging. It means letting your hair down every now and then when you tweet. Of course it doesn’t mean foolish oversharing or putting out things that are going to really harm you (“Had fun at the Crack House last night!” – uh, no)
3. The Archimedes Effect – use leverage. That is, got something that’s working? Then use it to push and promote the next thing. Think of it like the spinoff to a sitcom. Laverne and Shirley was originally a spinoff of Happy Days. The first success was, absolutely, used to generate the second.

More Ideas

4. Agent Zero – be the person in the center of the connections. This does not necessarily mean that you have to be the center of every conversation. It’s just – everyone seems to know someone (or know of someone) who is like this. Oh, talk to Gwen. She knows everyone.
5.Human Artist – be polite and gracious to people. This may seem to be like a no-brainer to most, but, sadly, it’s not. Thank people. Tell them how much you enjoyed meeting them. Follow up. If this means creating a tickler file to remind you to contact people, then do that.

True story – the first time I heard the term “tickler file” was in 1984 when I was working on Joe Biden’s Senate Campaign. And it made sense –you followed up with voters (in those days, it was via phone call or postcard or letter, and sometimes via an in-person visit) because you knew that, even if their support was unwavering, that they had busy lives pulling them in a million different directions. This continues to be true if not far truer these days.
6. Build an Army – e. g., as you become the person in the middle of all of the connections, and the one who does the followups, your time will start to fill up. You’re going to need help, so link up with other people who can be social hubs and follow-uppers. This does not relieve you from thanking people, but it does help you to continue to keep in touch.

Details

There are, of course, a thousand little details that go along with these. The specifics include things like using Google Alerts to check on how often your name shows up online and looking at AllTop and Technorati for blogs to follow. Grab an RSS feed so that you can get through more blogs with more speed.

But be patient. Rome wasn’t built in a day, and neither were trust agents. You cannot take a shortcut and metaphorically substitute canned vegetables for fresh ones here. Cultivate this and pay attention to it. Much like a garden, your hard groundwork will pay off beyond your wildest expectations.

And you can even leave your extra lettuce on my front porch.

Rating

Review: 5/5 stars.


Want More Book Reviews?

If my experiences with book reviews for social media resonate with you, then check out my other book review articles.

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Avinash Kaushik’s Web Analytics 2.0, a Book Review
The Cluetrain Manifesto: 10th Anniversary Edition, a Book Review
Cognitive Surplus by Clay Shirky, A Book Review
Content Nation by John Blossom, A Book Review
Content Strategy for the Web by Kristina Halvorson, a Book Review
Google Advertising Tools by Harold Davis, a Book Review
Groundswell by Charlene Li and Josh Bernoff, An Updated Book Review
Jab, Jab, Jab, Right Hook by Gary Vaynerchuk

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Michael Fleischner’s SEO Made Simple, a Book Review
The New Rules of Marketing & PR by David Meerman Scott, A Book Review
The Numerati by Stephen Baker, a Book Review
Optimize by Lee Odden, A Book Review
Social Media Marketing by Liana Evans, A Book Review
Trust Agents by Chris Brogan and Julien Smith, a Book Review
White Space is not your Enemy by Kim Golombisky and Rebecca Hagen, a Book Review
The Zen of Social Media Marketing by Shama Hyder Kabani, a Book Review

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Cognitive Surplus by Clay Shirky, A Book Review

Let’s Look at Cognitive Surplus by Clay Shirky

Clay Shirky really has something here. Because I have to say, I just plain love this book. I am a fan! In addition, this book ended up tying with Groundswell for being my favorite of the six books that we were assigned to read in my first Quinnipiac University social media class, Social Media Platforms (ICM 522).

At the time, I started classes thinking I would only get a certification and nothing more. However, I ended up staying long enough to get my Master’s of Science in Communications in Interactive Media (social media). And a part of that decision can be traced directly back to reading this particular work.

Philosophy To Go

Furthermore, I really liked the philosophical and sociological aspects of his work. Essentially, what he ended up saying was – society is changing. It’s not just the Internet; it is happening to humans ourselves. We are in the process of becoming new, and different. Hence there is a seismic shift going on, in our society.

Of course, that is likely to just be the wealthiest slice of society. Because heartbreakingly poor people in Third World countries simply aren’t going to be adding to online or offline content any time soon. Or, if they are, it is far more likely to consist of content that is survival-based.

Hence this would be items for sale, rather than the products of truly creative pursuits. But the internet is also one, big, giant marketplace. And those contributions are just as valuable.

Clay Shirky on Amateurs vs. Professionals

In addition, I really love what he had to say about amateur participation. Because in Chapter 5, on page 154, Shirky persuasively writes:

“As more people come to expect that amateur participation is always an option, those expectations can change the culture.”

So, here’s to amateur participation. Because it is here to stay and I suspect it will never, truly go away.

Ten Years Later, What Do I Think?

I think what Shirky has to say is still useful. However, one piece of social media has a use case which he did not think of when he wrote the book. I am talking about people who do not own a tablet or a personal computer or a laptop. They don’t even own an e-reader. But they do own a smartphone.

There are great swathes of people, particularly in Asia and Africa, who consume social media only one way—via mobile.

Amateur participation is happening on ever smaller screens. And mobile users move quickly! If you don’t grab them in the first few seconds, guess what? They’ll swipe left.

I think my rating right now would be 4 1/2 stars. But that’s not really the fault of Clay Shirky. And, if he updates this seminal work to include more mobile-only users, then my rating would go right back up to 5 stars.

Rating

Review: 5/5 stars.


Want More Book Reviews?

If my experiences with book reviews for social media resonate with you, then check out my other book review articles.

Check Out Book Reviews on Social Media, SEO, Analytics, Design, and Strategy

Avinash Kaushik’s Web Analytics 2.0, a Book Review
The Cluetrain Manifesto: 10th Anniversary Edition, a Book Review
Cognitive Surplus by Clay Shirky, A Book Review
Content Nation by John Blossom, A Book Review
Content Strategy for the Web by Kristina Halvorson, a Book Review
Google Advertising Tools by Harold Davis, a Book Review
Groundswell by Charlene Li and Josh Bernoff, An Updated Book Review
Jab, Jab, Jab, Right Hook by Gary Vaynerchuk

Likeable Social Media by Dave Kerpen
Michael Fleischner’s SEO Made Simple, a Book Review
The New Rules of Marketing & PR by David Meerman Scott, A Book Review
The Numerati by Stephen Baker, a Book Review
Optimize by Lee Odden, A Book Review
Social Media Marketing by Liana Evans, A Book Review
Trust Agents by Chris Brogan and Julien Smith, a Book Review
White Space is not your Enemy by Kim Golombisky and Rebecca Hagen, a Book Review
The Zen of Social Media Marketing by Shama Hyder Kabani, a Book Review

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Optimize by Lee Odden, A Book Review

A Look at Optimize by Lee Odden

Optimize by Lee Odden was not an unfamiliar concept. I have read about search engine optimization on countless websites and in any number of books already.

But I don’t think I ever truly understood it until now. Lee Odden has taken an almost mysterious concept and made it comprehensible. I definitely liked Optimize.

SEO, According to Lee Odden

Google doesn’t have a lot of options for its spider bots when it comes to reading your content. It can read your text. And that’s about it.

While there are, I am sure, plans to try to make it so that Google can better read flash, PDFs, PowerPoint slides, Images, and Videos, the truth is, it’s currently pretty much all letters and numbers.  That will eventually change, but right now that’s it.

Hence Google doesn’t know that the picture you added to your blog is an image of, say, Dame Judi Dench. It needs a caption. Sounds obvious, right? But I wasn’t doing that, not with this blog and not with my writing site or anywhere else.  Oops.

And that caption should be obvious, in order to serve the search bots, and informative and conversational, in order to serve your human readers/audience.

Who or What Should You Optimize For? Bots or People?

Both. And fortunately, they don’t conflict. Hence if you add keywords, tags, or categories to your webpage, blog post, etc., then if you can reiterate the keywords, etc. within the content, you’ve got it made. And you need to look around wherever you are posting, and use every available square inch for your optimization efforts. This does not mean that you cover every single pixel!

Rather, it means that, if you have a space for a caption, use it. If you have a space for tags, write them. Blogs have categories. So make them meaningful, and use them. Hence I finally feel I get it. And that is a wonderful feeling.

Rating

Review: 5/5 stars.


Want More Book Reviews?

If my experiences with book reviews for social media resonate with you, then check out my other book review articles.

Check Out Book Reviews on Social Media, SEO, Analytics, Design, and Strategy

Avinash Kaushik’s Web Analytics 2.0, a Book Review
The Cluetrain Manifesto: 10th Anniversary Edition, a Book Review
Cognitive Surplus by Clay Shirky, A Book Review
Content Nation by John Blossom, A Book Review
Content Strategy for the Web by Kristina Halvorson, a Book Review
Google Advertising Tools by Harold Davis, a Book Review
Groundswell by Charlene Li and Josh Bernoff, An Updated Book Review
Jab, Jab, Jab, Right Hook by Gary Vaynerchuk

Likeable Social Media by Dave Kerpen
Michael Fleischner’s SEO Made Simple, a Book Review
The New Rules of Marketing & PR by David Meerman Scott, A Book Review
The Numerati by Stephen Baker, a Book Review
Optimize by Lee Odden, A Book Review
Social Media Marketing by Liana Evans, A Book Review
Trust Agents by Chris Brogan and Julien Smith, a Book Review
White Space is not your Enemy by Kim Golombisky and Rebecca Hagen, a Book Review
The Zen of Social Media Marketing by Shama Hyder Kabani, a Book Review

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Content Nation by John Blossom, A Book Review

Let’s Look at Content Nation by John Blossom

John Blossom wrote a rather interesting work. And so for Quinnipiac University’s Social Media Platform’s class (ICM 522), this book was assigned as required reading.

Blossom sharply and compellingly puts forth his case. The Internet has become home to more and more content creators all the time.

And this constitutes a very good thing indeed.

As publishing becomes push-button fast and friendly, publishers stop being gatekeepers. Suddenly, anyone with an idea and a connection can potentially become a publisher.

Takeaways

One of his most interesting takeaways appears on page 136. Here he lays out Content Nation Enterprise Rule #1:

“Social media isn’t about technology; it’s about adapting to more effective patterns of communications being adopted by competitors.”

Hence for Blossom, the key benefits are –

• Effective social media tools enable people to choose who they want to allow within their circle of communication (although that makes for silos and walled gardens these days!)
† Effective social media tools make it easier to collect and organize communications from internal and external sources
• and Effective social media tools make it easier to collaborate internally and externally. This is to build and update valuable knowledge more effectively.

And I have to say that I agree with this. So much of what we read about social media centers around the platforms. In addition, the technology seems to overrule everything else, including common sense. And while everyone loves something shiny and new, it matters very little if the content behind it, well, frankly, stinks. Hence Blossom essentially disagrees with Marshall McLuhan.  Therefore, the medium isn’t the message any more.

Instead, the message is the message.

And I think that is pretty powerful. Particularly in this day and age of constant content creation, promotion, distribution, and deconstruction. But you make the call, gentle reader. Feel free to contact me if you disagree, okay?

Rating

Review: 4/5 stars.


Want More Book Reviews?

If my experiences with book reviews for social media resonate with you, then check out my other book review articles.

Check Out Book Reviews on Social Media, SEO, Analytics, Design, and Strategy

Avinash Kaushik’s Web Analytics 2.0, a Book Review
The Cluetrain Manifesto: 10th Anniversary Edition, a Book Review
Cognitive Surplus by Clay Shirky, A Book Review
Content Nation by John Blossom, A Book Review
Content Strategy for the Web by Kristina Halvorson, a Book Review
Google Advertising Tools by Harold Davis, a Book Review
Groundswell by Charlene Li and Josh Bernoff, An Updated Book Review
Jab, Jab, Jab, Right Hook by Gary Vaynerchuk

Likeable Social Media by Dave Kerpen
Michael Fleischner’s SEO Made Simple, a Book Review
The New Rules of Marketing & PR by David Meerman Scott, A Book Review
The Numerati by Stephen Baker, a Book Review
Optimize by Lee Odden, A Book Review
Social Media Marketing by Liana Evans, A Book Review
Trust Agents by Chris Brogan and Julien Smith, a Book Review
White Space is not your Enemy by Kim Golombisky and Rebecca Hagen, a Book Review
The Zen of Social Media Marketing by Shama Hyder Kabani, a Book Review

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The New Rules of Marketing & PR by David Meerman Scott, A Book Review

A Look at The New Rules of Marketing & PR by David Meerman Scott

The New Rules of Marketing & PR by David Meerman Scott was a fascinating book that I had as required reading for Quinnipiac University’s Social Media Platforms course (ICM522).

The Premise

First of all, the premise is, like a lot of other books about the Internet and social media marketing, that marketing has become less of a one-size-fits-all/push system. Instead, it has instead evolved into a far more balanced bilateral conversation.

And perhaps the most interesting part of the book consists of the rules themselves, which are in Chapter 2, on page 31 and are as follows –

David Meerman Scott and The New Rules

The New Rules of Marketing and PR

• First of all, marketing is more than just advertising
† In addition, public relations is for more than just a mainstream media audience
• You are what you publish
† And people want authenticity, not spin
• People want participation, not propaganda
† Instead of causing one-way interruption, marketing is about delivering content at just the precise moment your audience needs it
• Furthermore, marketers must shift their thinking from mainstream marketing to the masses to a strategy of reaching vast numbers of underserved audiences via the web
† In addition, public relations is not about your boss seeing your company on TV. It’s about your buyers seeing your company on the web
• Marketing is not about your agency winning awards. Instead, it’s about your organization winning business

And the internet has made public relations public again, after years of almost exclusive focus on media

• Furthermore, companies must drive people into the purchasing process with great online content
† In addition, blogs, online video, e-books, news releases, and other forms of online content let organizations communicate directly with buyers in a form they appreciate
• And social networks like Twitter (X), Facebook, and LinkedIn allow people all over the world to share content and connect with the people and companies they do business with
† Finally, on the web, the lines between marketing and public relations have blurred

Because customers are talking back.  And companies and their marketing departments had better start listening.

Rating

Review: 5/5 stars.

2 Comments

The Zen of Social Media Marketing by Shama Hyder Kabani, a Book Review

A Look at The Zen of Social Media Marketing by Shama Hyder Kabani

The Zen of Social Media Marketing by Shama Hyder Kabani is a fascinating little work on how to get ahead with online social media marketing.

Shama Hyder Kabani’s prose style is engaging and direct. Furthermore, if you go to her own website, the way she writes represents an obvious reflection of the way she really speaks. Major points for authenticity.

Three Main Sites

Shama says that the three main social media areas/sites you should focus on are LinkedIn, Facebook, and Twitter. Forget most others.

However, this part has changed and is out of date, for I would argue to swap out Instagram or even Snapchat (depends on demographics) for LinkedIn. That is, unless your audience is mainly business people.

Or maybe TikTok.

In addition, your should present your company (and, by extension, yourself) on all three with a kind of what I like to call professional intimacy.

That might sound like an oxymoron. However, the idea is, be genuine and sincere but also hang back in terms of too much sharing and togetherness.

Your customers want to know about your company and your product, to be sure, but a little personalization works (and, in fact, can help to build trust). But too much personalization does not work.

Your prospects and customers really do not wish to hear that you’re going in to have a root canal.

ACT

So Shama’s three points come under the ACT acronym:

Attract – bring the prospects and customers in with good, lively (and up to date) content
Convert – turn your prospects into customers (and this may take several visits by them before this happens) and
Transform – turn successes into magnetic forces of attraction

Attraction is your brand, your outcomes, your differentiators. And Social Media marketing is extremely good for this. Clarity of communications is key.

However, Social Media remains a less optimal tool for converting strangers (prospects) into clients (paying customers).

However, it is good for converting strangers into information consumers, which can often be a major step in moving them along the path from prospect to client.

Transformation

Transformation involves social proof, e. g. we’re more inclined to do something if we see others doing it.

Therefore, you have to do a good job, and use your success in order to attract more successes. That is, ask your clients if you can retell their success stories.

Make it easy to buy and pick your tactics (means of marketing) last – you need to get the essentials (such as theory) in place first.

Strategy is the big picture. Tactics are the when, the where and the how.

Blogging is also key. The idea behind blogging is three things:

Educate – use your blog to add value by giving away good information.
Market – make it attractive to buy and
Sell – make it possible to buy.

Shama Hyder Kabadi is Walking the Walk

The book is a brisk read. Of particular interest are the testimonials in the back. As you go along, you realize that Shama practices what she preaches on every page of the book. And, it worked, didn’t it?

Because if she got you to buy her book and check out her website, then she’s already converted you to a client. And all she needs to do is sell you her services and she hits 100% of her target.

Finally, the most amazing thing is, even after you realize how much you are being marketed to, you just don’t seem to mind any more.Click to buy Untrustworthy on Amazon

Rating

5/5

1 Comment

Book Review – Likeable Social Media by Dave Kerpen

Let’s Review Likeable Social Media by Dave Kerpen

Dave Kerpen has a rather interesting book here.

Likeable Social Media

This book was required reading, as a part of my Community Management class at Quinnipiac University.

And it made for an excellent read.

For Kerpen, a lot of social media success comes from listening to, and then surprising and delighting customers and potential customers. Are your posts what they are interested in? If you received this post, would you bother clicking on it?

Case in point for surprise and delight

In May of 2015, my husband, parents, and I went to a Mexican restaurant in my parents’ town. We had eaten there before, but not so much that they knew our names or our usual orders or the like.

My husband and I don’t visit my parents too often. And he visits them even less than I do. To the restaurant, even if my parents were repeat customers, my husband and I surely didn’t look like repeats.

There was a short wait until we got our food. Without prompting, we received a little appetizer, which mainly consisted of little breaded and fried mashed potatoes, configured a bit like sticks. There were three bits of sauce in different colors.

The potatoes and sauce, most likely, were leftover odds and ends. It may have taken the chef all of ten minutes to make the dish. I didn’t see anyone else getting the appetizer. We thanked the server. The appetizer tasted good.

We were served our food, and you’d think that would be the end of it. But it wasn’t. We didn’t order dessert. But we received a plate of flan and four spoons anyway. No one asked us; we just got the flan (it tasted really good). We weren’t charged for either little extra.

These twin activities impressed us, so much so that I’ve even linked back to the restaurant. Win-win!

Surprise and delight your customers. Or, as I’d like to say, where’s their flan?

Being Likeable

By no coincidence, Kerpen named his company Likeable Media. From its positive name to its obvious association with Facebook, the book and the company are all about creating positive and meaningful experiences for customers and potential customers.

Kerpen begins with listening and with careful, accurate, and specific targeting. E. g. not all women in their 50s have the same interests. He strongly urges marketers to dig deeper.

He also encourages them to have empathy for their customers. Is a post interesting? Would it be welcome to the customer base?

The first fans should be preexisting customers, with perks for the really rabid fans. Another skill to master: engaging in a true dialog.

This means not just accepting praise, but also effectively and expeditiously responding to complaints. It also means owning up to your mistakes when you make them.

Honesty

Kerpen advocates authenticity, honesty and transparency in dealings, and promoting an exchange by asking questions, which goes right back to listening. From listening, comes the surprise and delight.

Did the restaurant hear us complaining about slower than normal service? Possibly. The appetizer and the flan certainly helped to quell those complaints and win us over.

Because he’s talking about social media (and not restaurant service), Kerpen’s flan moment doesn’t just cover coupons and offers. It’s also the sharing of stories as social capital.

Some of this includes stories of the company (e. g. how a product was invented that spawned an industry). But it also encompasses the stories of the customers themselves.

Imagine being a soft drink company and asking customers who drank your soft drink during their first date to share their love stories? Attach this promotion to Valentines’ Day and maybe even ask about a couple’s future plans….

Finally, rather than hard selling, Kerpen exhorts marketers to simply make it easy to buy. Good products and services will always have customers. Generally, you don’t need to massage demand. But you do need to make it easier for customers to open their wallets.

A terrific, breezy read, well worth your time.Click to buy Untrustworthy on Amazon

Rating for the Book and for Dave Kerpen Himself

5/5 stars

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Book Review: Jab, Jab, Jab, Right Hook by Gary Vaynerchuk

Jab, Jab, Jab, Right Hook by Gary Vaynerchuk

Jab, Jab, Jab, Right Hook is a bit too cleverly named, but the premise is an interesting one.

Essentially, what Gary Vaynerchuk is saying is, little bits of content and engagement which reach your potential customers are the setup for the big finish (which is not really a finish, actually) of a call to action and an attempt to make a sale.

The other major premise of the book is that all platforms have their own native quirks and idiosyncrasies. Therefore what is reliable on Pinterest, might fall flat on Facebook.

What is killer on Tumblr might get a shrug on Instagram. And what is awesome on Twitter might bring the meh elsewhere.

But that all makes sense, as these are somewhat different platforms. Their demographics are different. They have differing user bases and numbers of people online at any given time.

Breaking Down What Went Wrong, and What Went Right

So, the most powerful part of this work was in the analysis and dissection of various real-life pieces of content on the various platforms. Why did something not work?

Maybe the image was too generic or too small or too blurry. Or maybe the call to action was too generic and wishy-washy, or the link did not take the user directly to the page with the sales information or coupon.

Or maybe there was no link or no logo, and the user was confused or annoyed.

While this book was an assignment for my Community Management class, the truth is, I can also see it as applying to the User-Centered Design course at Quinnipiac. After all, a big part of good user-centric design is to not confuse or annoy the user. Vaynerchuk is looking to take that a step further, and surprise and delight the consumer.

Give people value. So, give them what they want and need, or that at least makes them smile or informs them. In the meantime, show your humanity and your concern.

And work your tail off.

A terrific read. Everyone in this field should read this book.

Ten Years Later, What Do I Think?

Well, I think that the points Gary V makes are exceptionally valuable for the purposes of marketing. If the user has no idea what you want them to do, then they’ll just do nothing.

So, what do you want them to do? Download an app? Leave a review? Click on a link? Make a purchase? Share a post?

This is why virtually the best buttons you see on any website are the only that just say Click or Buy Now. Nobody writes War and Peace on those. Hell, you just plain can’t! The same should be true for any place where you’re putting a call to action.

This is vital for writers as well, and not just for the marketing of their wares. If you want to evoke sadness in the reader, then you had better make it clear that the characters are experiencing, or they are experiencing a sad event. Show the first with crying or depression or the like. And show the second with a truly sad event: a death, a divorce, losing a job, failing a class—you get the idea.

This book and its contents have never been more relevant. My review and rating still stand.

Rating

5/5 Stars


Want More Book Reviews?

If my experiences with book reviews for social media resonate with you, then check out my other book review articles.

Check Out Book Reviews on Social Media, SEO, Analytics, Design, and Strategy

Avinash Kaushik’s Web Analytics 2.0, a Book Review
The Cluetrain Manifesto: 10th Anniversary Edition, a Book Review
Cognitive Surplus by Clay Shirky, A Book Review
Content Nation by John Blossom, A Book Review
Content Strategy for the Web by Kristina Halvorson, a Book Review
Google Advertising Tools by Harold Davis, a Book Review
Groundswell by Charlene Li and Josh Bernoff, An Updated Book Review
Jab, Jab, Jab, Right Hook by Gary Vaynerchuk

Likeable Social Media by Dave Kerpen
Michael Fleischner’s SEO Made Simple, a Book Review
The New Rules of Marketing & PR by David Meerman Scott, A Book Review
The Numerati by Stephen Baker, a Book Review
Optimize by Lee Odden, A Book Review
Social Media Marketing by Liana Evans, A Book Review
Trust Agents by Chris Brogan and Julien Smith, a Book Review
White Space is not your Enemy by Kim Golombisky and Rebecca Hagen, a Book Review
The Zen of Social Media Marketing by Shama Hyder Kabani, a Book Review

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Writing Progress Report – Second Quarter 2019

Progress Report –Second Quarter 2019

How great was second quarter 2019? So I spent second quarter 2019 mainly editing. This is because The Real Hope of the Universe had over 185,000 words to start with. So how amazing was that?

Second Quarter 2019 Posted Works

First of all, I spent time on editing The Real Hope of the Universe. The beast is truly enormous and I need a chainsaw. Seriously.

I also had on a number of new short stories. A lot of these had been drafted on paper and so I considered spending some time fixing and polishing them.

Then on Wattpad I posted some fan fiction as I am not posting wholly original work there these days. That is, unless it’s for the WattNaNo profile.

Finally, on I posted

Milestones

Also, I have written over two and a half million words (fan fiction and wholly original fiction combined). So right now my stats on Wattpad for wholly original works are as follows:

• How to NaNoWriMo – 13,603 reads, 142 comments
† My Favorite Things (like kibble) – 972 reads, 133 comments
Revved Up – 59,005 reads, 526 comments
† Social Media Guide for Wattpad – 12,680 reads, 587 comments
• The Canadian Caper – 457 reads, 37 comments
The Dish – 249 reads, 24 comments
There is a Road – 188 reads, 28 comments
† WattNaNo’s Top Picks 2018 – 1,545 reads, 45 comments
• What Now? – 1,602 reads, 44 comments

More Published Works

Also, I am amassing quite the collection of published works!

Untrustworthy, which is my first published novel. So yay!

Almost Shipwrecked, a story in the January 2019 edition of Empyreome, a site which unfortunately is no more.

Canaries, a short story in the March 29, 2019, edition of Theme of Absence.

Complications, a story in the Queer Sci Fi Discovery anthology. So this is an anthology where the proceeds went to supporting the QSF website.

Cynthia and Wilder Bloom, stories in the Longest Night Watch II anthology.

Props, a story in the Longest Night Watch I anthology. So this is an anthology where the proceeds go to Alzheimer’s research.

Surprises, a story in Book One of the 42 and Beyond Anthology set.

The Boy in the Band, a story in the Pride Park anthology. So, this is an anthology where the proceeds go to the Trevor Project.

The Interview, the featured story in the December 14, 2018 edition of Theme of Absence. So, they even interviewed me!

The Last Patient, a story in the Stardust, Always anthology. This was an anthology where the proceeds go to cancer research.

The Resurrection of Ditte, a story in the Unrealpolitik anthology.

This is My Child, a short story published in the April 8, 2019 edition of Asymmetry Fiction, another site which is no more.

Three Minutes Back in Time, a short story to be published in Mythic Magazine.

WIP Corner

So my current WIPs are as follows:

The Obolonk Murders Trilogy – so this one is all about a tripartite society. But who’s killing the aliens?

The Enigman Cave – can we find life on another planet and not screw it up? You know, like we do everything else?

The Real Hub of the Universe Trilogy – so the aliens who live among us in the 1870s and 1880s are at war. But why is that?

Mettle – so it’s all about how society goes to hell in a handbasket when the metals of the periodic table start to disappear. But then what?

Prep Work

So, currently, I have been working on some writing prompts to keep me sharp and keep the words flowing. My intention, for this year’s NaNoWriMo, is that I may write a new novel in the Obolonks universe. But I need a plot! So a lot of this year will be spent on that.

Second Quarter 2019 Queries and Submissions

So here’s how that’s been going during second quarter 2019.

In Progress

As of second quarter 2019, the following are still in the running for publishing:

This list is the name of the story and then the name of the potential publisher.

• A Kitten – Wee Tales
† Blue Card – Gods Among Men podcast
• Darkness Into Light – Polychrome Ink
† Dinosaurs – The Weird and Whatnot
• Gentrification – Hecate
† Killing Us Softly – Future Visions
• None of This is Real – Mithilia Review
† Nothing Good Ever Happens at 3 AM – Unfading Daydream
• Side by Side – Leading Edge Magazine
† Soul Rentals ‘R’ Us – Weekly Humorist
• Who Do We Blame for This? – Perpetual Motion Machine Publishing Newsletter

Some of those have been out for a while, so I’m not exactly hopeful. Dinosaurs is on its 8th query, and Side by Side is on its 9th. Assuming they’re not picked up, at some point, I’ll throw in the towel on those, and just post them on Wattpad.

All Other Statuses

So, be sure to see the Stats section for some details on any query statuses for second quarter 2019 which were not in progress.

Stats

So in 2018, my querying stats were:

† 68 submissions of 19 stories
• Acceptances: 4, 5.88%
† In Progress-Under Consideration: 3, 4.41% (so, these don’t seem to have panned out)
• In Progress: 10, 14.71%
† Rejected-Personal: 14, 20.59%
• Rejected-Form: 24, 35.29%
† Ghosted: 13, 19.12%

So in 2019 my querying stats are:

• 23 submissions of 11 stories (so 6 submissions carry over from 2018)
† Acceptances: 4, 17.39%
• In Progress: 11 (so this includes 2 holdovers from 2018), 47.83%
† Rejected-Personal: 4, 17.39%
• Rejected-Form: 3, 13.04%
† Ghosted: 1, 4.35%

Second Quarter 2019 – The Productivity Killers

So it’s work, what else? And second quarter 2019 just will not be the end of that!

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