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CLUMPS of SEO

Published by Janet Gershen-Siegel on July 27, 2021

Welcome to the Absolute Worst Acronym, EVER: CLUMPS of SEO

Huh? CLUMPS is an ugly acronym and I apologize profusely for that. But if you want to build and promote a website and improve your SEO (Search Engine Optimization), you should think in CLUMPS.

What are CLUMPS?

I will explain.

Content

C stands for Content, and Content is King. Don’t believe me? Try looking at a site – any site – and picture it instead as a framework with lorem ipsum written all over it. Kinda silly, eh?

So, people need something to read. Or listen to. Or download. Maybe to play. Or discuss. Or purchase. And it could be any other of a number of things that they would want to do with a website. And they need it from you! So make up your mind as to what you want. Plan your content and work on it.

Brainstorm what you want to cover, and keep records of that. This helps when the rubber really meets the road and you get writer’s block.

For Instance

For example, let’s say you want to create an episode guide for the old television show, Quantum Leap. The show aired 97 episodes. If you post a new episode every single day, you run out out of content in less than three and a half months. If you instead post twice per week, that covers 48 and a half weeks – almost a full year. Good, but what do you do after that?

So there are a few options. One is to post less frequently. Another is to churn up the content and repost it. However, what you could also do is branch out.

Therefore, post about the actors’ work before and since the show aired. And cover convention appearances. Add photographs. Post or critique fan fiction. Open up the floor for discussions of the show’s philosophy.

Maybe you can find a related show to write about, and compare it to the original. It doesn’t matter. Just, recognize that your content might have a finite end to it, so you’ll need to work on extending that.

And More

Furthermore, it can also help to look around the online world. What do others say about your topic? Make a Google Alert for your topic or, better yet, make several, with variations. Follow the news and see what you can comment on. Don’t copy others’ work outright, but commenting on it, linking to it, and expanding on it are all fair game. Always, always, always link back! Speaking of links ….

Links

L stands for Links. You’ve got to get your link out there, and have it linked back to by other sites. Now is not the time to keep it to yourself.

This does not mean spamming! Rather, you need to launch a bit of a campaign. Find like-minded individuals and ask for them to link to you. Now, it’s better if you’re linked to by pages with good, large followings. How do you find these sites? One way is to do a search on the backlinks for your closest competition. Who’s linking to them? And target those sites.

And keep in mind that Google says that reciprocal linking is against their rules.

But!

Reciprocal linking is also pretty damned natural. When sites link to us, we often wish to return the favor. So, the bottom line is, trading for the sake of trading is no good. But reciprocation can just plain be a byproduct of webmasters working together.

And be patient! Rising in search results takes some time, although you can promote yourself by using paid search, if you like, by using Google AdWords. But if you don’t have a budget to buy listings, don’t worry. You can still have good external visibility. What matters is not being number one.

What does matter is getting onto somewhere in the top three search results and then working from there. Of course, the higher the better. But the difference between page 100 and page 1000 of search results is a moot one.

The U in CLUMPS is Usability

U stands for Usability. If people cannot find what they are looking for, if your site is slow and unresponsive, or you’re just missing too many vital things, people may come, but they will not stay.

Case in point. I spent some time a few years ago investigating linking certain nursing job sites to various places where backlinks would be welcome. I did research, and of course nursing schools are a prime potential source of backlinks.

However, for some colleges, finding the link to either their nursing school or their placement office was akin to searching a hay field for sewing implements. I had, more than once, to resort to searching on Google rather than inside a particular school’s own pages, in order to find what I wanted.

Sometimes, the pages were poorly named or written (e. g. placement office pages which didn’t have the word “jobs” anywhere in sight). Others had too many unrelated or poorly related or obscure keywords. E. g. referring to such an office as the painfully generic “Student Services”.

It would have been far better to make sure that these pages were dense with correct words that people would use when searching, such as jobs, placement, careers, employment or internships.

Search Issues

Other sites had what I wanted but were painfully slow (that was often a server issue). Or the web developer was so in love with flash that the site has pretty scrolling pictures but it was hard to find where I was actually supposed to be clicking.

So look over your site. Or, better yet, have others do so. And find out from them what works, and what doesn’t. It’s not an occasion for them to tear you down or give you unstinting praise. Rather, it’s an occasion for you to learn what works, and what doesn’t.

Formal Checks

And for formal investigations, try using A/B testing methodologies. A/B testing means essentially serving up one version of a site to one person, and another version to another. And then you check their click behaviors. If these are people you know, talk to them.

The difference between the “A” and the “B” versions of a page can be as small as a new color for the background or a different location for the logo versus a complete site overhaul. But it’s the smallest changes that are the easiest to process. Make small changes before you commit to larger ones.

This also goes into the idea of keywords. Keyword stuffing is, of course, a black hat strategy, and it’s the last thing you want to do. But white hat strategy isn’t just setting up a site for the benefit of search engines – it’s also setting it up for the benefit of people.

The M in CLUMPS is Metrics

M is for Metrics. If you’re going to do A/B testing, or if you care about whether anyone is visiting your site, you need to start looking at all of that. The best and easiest to use such analytical site is Google Analytics 4. Google Analytics provides all sorts of data, everything from which is the most popular page on your site to how long users are hanging around.

Like many other things, take a little time and get to know the program but also allow it to gather some data. You aren’t going to get a terribly good picture of your site in a month. You need to let this percolate for a while.

Promotions

P is for Promotions. Again, I never advocate spamming. However, I do suggest that you put your link out there via your own Twitter stream, your own Facebook account, via Reddit, etc. For this hypothetical Quantum Leap site, you might want to find like-minded tweeters using a service like Triberr. Clumps of tweeters, if you will.

You could look up science fiction, or television nostalgia, etc. and join tribes (groups of tweeters) with similar interests who would be likely to retweet your content. Use HootSuite or a Google Alert to run regular keyword searches on Twitter for various related terms. For people who are using those terms, they might have an affinity for what you’re doing.

Perhaps you can follow them, and see if they will follow you back. And if they are reading your tweets, they are seeing your links. Look for reasonable hashtags and follow them, and start using them.

Check Your Metrics

But check Google Analytics after a while, and budget your time accordingly. If most of your time and effort are going into Twitter, but you get most of your readers from Facebook, you may need to rethink your Twitter strategy. Or, you could even try dropping it for a while, and only concentrating on Facebook.

Again, this is an exercise in patience. These things do take time, particularly if you have a shoestring budget and are essentially only using free services. For not paying, you will need to, instead, invest time.

The S in CLUMPS Stands for Shiny New Stuff

S is for Shiny New Stuff. What I mean is, sites that stay the same, year in, year out, are just not that interesting. Plus, things change. Development proceeds at a far rapider pace than most of us know. Take a look at what’s out there, and see if making some changes will help.

For me, I started off creating a site completely from scratch, using HTML. I wanted to learn the language as well as possible, on my own. However, one area where I certainly needed help was in aesthetics. This went on for a couple of years as I had a site with good content, I was working on promotions and garnering linkbacks, and I was keeping it usable and was checking metrics.

I eventually moved the site to WordPress, and used their templates (the content, of course, is wholly my own). The site looks better and functions better. It also gives it a newer look. Plus WordPress fixes a lot of issues with key words. So long as your post is on point and mentions the keywords you want to tout, those key words will be in the page, and will be searchable by Google’s spiders.

CLUMPS: Takeaways

CLUMPS is still a lousy acronym. But I hope you’ll find it continues to hold true. The way to get your site out there, noticed and loved, is to make it as good a site as possible. Consider the sites you love. What they look like, how they work, what content they deliver and how they keep things fresh and interesting.

Follow the metrics for your own site but take a leaf from those other sites’ pages. Not to out and out copy, of course, but rather to be inspired. And you can make your own quantum leap to better SEO.

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Jell-O on the Wall: Social Media Perfection is Fleeting

Published by Janet Gershen-Siegel on July 22, 2021

Nail That Jell-O on the Wall: Social Media Perfection is Fleeting

Is social media perfection out there?

Maybe.

Every few months or so, a new study comes out which provides what are purportedly the perfect times to post on various platforms.

Or it might outline the perfect number of words or characters or images. All of this relentless pursuit of social media perfection is, of course, is for the Holy Grail of social media, the conversion.

I don’t argue with the idea. Certainly everyone wants to minimize time spent and maximize conversions which, presumably, lead to profit or fame or some other personal or corporate milestone or achievement.

What amuses me, though, is that sometimes the advice is a bit conflicting.

Social Media Today posts a lot of articles like this, and here’s an example.

Articles

So back in May of 2014, four great and interesting (certainly helpful) articles appeared on that site. Let’s look at how they stack up.

Ideal Lengths

The Ideal Length of Everything Online, Backed by Research – this rather helpful article indicated, for example, that the ideal blog post then was 1,600 words long.

This figure put it into more or less direct opposition to Yoast’s Social Media Plugin for WordPress, which, if all other conditions are ideal, starts to mark blog posts are having good SEO at 300 or more words in length.

Now, the Social Media Today article was more about engagement, so I understand that this isn’t exactly apples to apples. But regardless of how ‘ideal’ in length a post is, it’s still … something. Fortunately, these aren’t mutually exclusive conditions.

In addition, that article listed perfect tweet length as 71 – 100 characters. But now we have more character space!

Social Media Perfection on Twitter (X)

The Perfect Tweet  – speaking of perfect tweets, this article, posted four days after the first one listed above. And it spelled out that tweets with images are ideal. Again, it’s not a true contradiction, but it is a bit of an inconsistency, particularly as this article didn’t talk about tweet length at all.

Yet isn’t ideal length a part of tweeterrific perfection? It seems like it should be.

Quick Management

How to Manage Your Social Media in 34 Minutes (or Less) a Day – this article did a good job in outlining the basics. And it added a bit of a reminder to try to engage the audience, provide good content, etc.

However, they didn’t include time blogging. And perhaps they shouldn’t have. Because if you prepare a 1,600-word blog post (or even a Yoast-approved 300 word wonder), you most likely won’t write it in less than 34 minutes.

At least, you won’t be doing so if you want to (a) include images, tags, and other extras and formatting touches and (b) credit your sources properly. Furthermore, you don’t want to even inadvertently commit plagiarism. And, of course, you need to be thinking about SEO with everything that you write. Ever.

The idea of using HootSuite, Buffer, and/or Facebook’s own post scheduler is, of course, a smart one.

Marketing Campaigns

9 Fresh and Effective Ideas for Your Social Media and Content Marketing Campaigns  – this article provided some quick tips on how to change things up. And this included an idea about engaging in a debate with competitors, and another about collaborating on content with customers.

I wish I knew how to do that in 34 minutes or less.

Let’s Update That Research

Ideal post lengths change.

Social Media Perfection on Facebook

According to a 2020 article from Sprout Social, the ideal length for a Facebook post is 40 – 80 characters. And the ideal length of a Facebook ad headline is 5 words.

Hmm, maybe I should change the titles of some of these blog posts?

Twitter

For Twitter (per the same article), the ideal length is 71 – 100 characters. This makes sense as it adds space to comment when replying. But make no mistake about it—having to go under 100 characters would force you to be concise.

Instagram

Caption length should be 138 – 150 characters. Not as concise as Twitter, but you’re still not writing a Russian novel.

Interestingly enough, the article also says that the number of hashtags can be 5 – 10. There’s nothing on Facebook or Twitter hashtags, but usually in those instances, less is more.

LinkedIn

The ideal number of characters in a LinkedIn status update is supposed to be 50 – 100. So in this case, Twitter comes off as looking more like The Lord of the Rings or any other long novels you may prefer.

However, the reason for this is that usually a LinkedIn update is a caption/status and then a link. And… that’s it.

But there are posts on LinkedIn. This length does not take them into consideration.

YouTube

Per the article, there doesn’t seem to be a bit of social media perfection when it comes to the length of YouTube titles or the like. Instead, these things are evidently defined by the software itself. If the limit on video titles is 70 characters, then your ideal YouTube video title is going to be 70 characters or fewer.

Otherwise, the end gets cut off.

And as for videos, well, less is often more.

TikTok

Not even in that article! But according to Later, while you have up to 10 minutes for TikTok videos, don’t go down to the wire. But they aren’t any more precise than that. In fact, some places say 15 seconds! But then again, that was the limit originally. So, who knows?

Social Media Perfection: Takeaways

Be that as it may, we are all pressed for time these days, and it’s only going to get worse. Undoubtedly, a new study will come out soon enough with new standards and ideals and concepts that are touted as social media perfection. Will they be? Maybe, but probably not forever.

In the meantime, don’t beat yourself up if your stuff is imperfect. Hey, it happens. And you may find that your character lengths are on the bleeding edge of the next ideas of social media perfection.

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Facebook versus Forums

Published by Janet Gershen-Siegel on July 20, 2021

What hath Facebook wrought? – It’s a Facebook versus forums smackdown!

Let’s Look at Facebook Versus Forums

Facebook, as anyone not living on a desert island knows, is a juggernaut of massive proportions. According to Oberlo, Facebook has about 2.94 billion monthly users and 1.86 billion daily users—and these numbers are only climbing. Keep in mind that these stats are for Facebook’s core products, too. Hence some of these users may only be going to Instagram, WhatsApp, or Messenger.

In contrast, according to Worldometers, 1.425 billion people live in China, and 1.428 billion live in India. The US has a bit under 340 million in population.

Hence, daily Facebook usage is the entire population of China + the entire population of the United States. And another 9.2 million people on top of that. So, Israel. If these numbers do not blow you away, then check your pulse.

It is the 800 pound gorilla of the internet. And it is rapidly changing our interpersonal interactions, both on and offline. So, one of those areas is in the area of internet forums.

Facebook Versus Forums Sites Like Able2know

Facebook hits all forum sites and not just A2K. For years, I have been seeing drop off on a lot of different sites. It doesn’t seem to matter whether they are large, generalized places like Able2know, or small niche sites devoted to something like Star Trek. In addition, I hear about this same kind of drop off in other areas.

Facebook has its fingers in a lot of pies, and it is only trying to get into more and more of them.

The truth is, Facebook has taken over certain niches which forums or smaller sites have tried to claim. Such as class reunions—why go to a separate website and register (or even pay!) when your buddies are all or nearly all on FB anyway? Why not just make a group devoted to the reunion and divvy up the labor?

Using Facebook to market your crowdfunding (it could be to bring an invention to market or pay for your dog’s eye surgery or help out a friend who lost everything in a house fire) is a no-brainer.  Looking for a bone marrow donor? Sure, go through the proper channels and the registry. But why not boost the signal by posting it on Facebook?

Everybody get in the Pool

So there are two generalized kinds of interactions (there are more, of course, but hear me out, okay?). One concerns the shallow end of things. You trade information about weather and generalized health inquiries. It’s political sound bites and the zippy pop song.

And much of what I’ve outlined above, like looking for a bone marrow donor, is mostly going to be the quick, shallow end of things. You’re a yes or a no. You send a care react and maybe you repost. But unless you’re elbows deep in it, you’re only pinkies deep, if that.

The other side of things is deeper. Because here is the in-depth political discussion where you really get to the heart of the issues. It’s the detailed information on a health condition or even how to make a soufflé or plant an herb garden. It is the symphony. And online, just like offline, it is a far rarer bird.

For you need time to develop that kind of trust. Furthermore, truly, you have to devote some time in order to have such a conversation in the first place.

In our bone marrow example, you can often find communities of like-minded individuals on Facebook. A small, private group may be able to help with more than a signal boost and expressing their concern. But that’s a small bit of the vast sea that is Facebook.

Swimming with Facebook

Facebook fulfills the shallow end of online interactions extremely well. It is very, very easy to catch up on a superficial level with high school classmates or the like. A Star Wars groups, for example, might ask basic questions like “Who was the best villain?”

George Takei has mastered these kinds of interactions (although, in all fairness, he also writes occasional longer notes). Because these constitute the quick hits that people can like and share, all in the space of less than a quarter of a minute. It works very well for mass quantities of information.

And, in a way, this is why Reels and TikTok are so massive. They are quick hits.

Facebook versus Forums – where Facebook Wins

Topics about one’s favorite song go better on Facebook than on forums as they are a quick hit and posting YouTube videos is simple. It’s colorful and, just as importantly, it’s pretty easy to pick and choose when it comes to interactions there, despite changes in privacy settings.

Other basic interactions (remember a/s/l?) are seamless or don’t need to happen at all. Partly this happens due to Facebook’s real names policy. Also, more people tend to use their real photograph and their real (generalized) location and age than not.

But there are also always going to be people who are going to check. Or they are just plain being nosy. For some, it may even be a poorly-conceived cover for transphobia. E. g. are you really female?

Facebook versus Forums – where Forums Win

But what Facebook doesn’t do so well is the deeper end of interactions (the extensive political discussions, etc.), and/or it does not do them well for a larger group of people or over a significant period of time or for a longer or wider discussion.

And apart from a small group of people fighting the same medical battle (on their own behalf, or a loved one’s), there aren’t a lot of occasions for the long-term, deeper talk.

As a result, just about all of the deep discussions go unsaid. Topics about elections outside the United States (particularly if Americans participate in said topics) are handled poorly, if at all. When it comes to the deeper end of the interactions pool, Facebook is just not a good place for that at all. Another consideration: even now, a lot of people still find that Facebook moves too quickly for them.

Swimming with Forums

For the deep end, it makes sense to collect into forums. You need to get to the heart of the matter. And that takes time, a luxury that Facebook often does not afford, as it scrolls by in a blur. Instead of mass quantities, forums can fulfill a very different niche by instead concentrating on quality interactions.

Forums offer, even for people who use their real names and are fairly transparent about their interactions, a chance to use a persona.

This is because Facebook far too closely parallels to our real lives. There’s just so much posturing you can do about being a famous rock star when your high school cronies are also there, and they remember holding your head when you had your first beer.

Again, the best way that Facebook even attempts to emulate this is in groups. But if you’re using the same login, then again, you’re found out. You get no chance to put on a persona hat, even for a moment. The jig is immediately and irrevocably up.

The Endless Online Christmas Brag Letter

And Facebook, while it can be a refuge for people to truly show they care for each other (in particular, in the groups, or using notes or chat), is more often a place where people instead get a chance to preen and show off. Like something? Then hit like! Don’t like it? Then either scroll past it or click to hide it, or even report it as spam or as being threatening.

Hell, you can even @ a tag group to comment on it.

And apart from the latter two actions, the person posting the image, anecdote, status, etc. is none the wiser when it comes to your reaction, particularly if there are a lot of reactions.

If you have a million reactions on a post, and 150,000 of them are anger reactions, how do you know your old college roommate was one of those people? Unless you have the patience and the hyperfixation to check, you are never going to know.

But with the forums, even if you do not use your real name, your opinions are still out there, for all to see, whether it’s about global warming or the Designated Hitter rule.

Facebook versus Forums: the Future

My crystal ball says Facebook is only going to get larger and more complicated. And advertising and other ways of keeping forums open is only going to get harder. Unless Facebook finds a way to take a deep dive into topics – and make it easier for people to find their way back after a day or two – then I fear a form of interaction may eventually be lost forever.

That is, unless Zoom calls and the like can rise to such a challenge. In and among the fluff and Zoom bombing and other annoyances and weirdness, perhaps that’s the way to go. Because I fear that forums are going to bite the dust before 2030, if not sooner.

There is room for both types of interactions. Facebook versus forums doesn’t have to pick a winner. The internet is a mighty big tent. But economics and sheer numbers might award a prize anyway.

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Community Management – Wandering off Topic

Published by Janet Gershen-Siegel on July 13, 2021

Let’s Look at Community Management Tidbits – Wandering off Topic

Is wandering off topic ever a good idea? Surprisingly, yes.

Even the most literal-minded among us rarely remain perfectly on message all the time. It’s hard to express yourself quite so linearly.

It doesn’t just include how we interact with our fellow human beings.

Most conversations meander; otherwise they become dull. And there are just so many ways one can talk about the fact that there’s a 40% chance of rain over the weekend. This is the case even if you’re speaking at a Meteorologists’ Convention. Even very specific programs, such as This Week in Baseball or This Old House jump around.

Our human attention spans aren’t what they used to be, but there’s more to it than just that. It’s also about creating a memorable presentation. A little memorable off-topic talking can save an otherwise limited conversation.

Communities Start Wandering Off Topic All the Time

The same is true with communities, even those started and run by corporations. You make and promote conversations. Because no one is writing scholarly papers. Or advertising copy. Seriously, put down the company’s vision statement and step away.

Picture this: you’ve just started a forum, with a modest group of users. But after only one or two topics, or five or so posts, they leave. Now, there will always be people who join a forum for one small, specific purpose and then depart. In addition, you will always have a healthy percentage (it can be a good 90%) of lurkers, no matter what you do.

They are a part of every community, and they are a sign of health. Don’t worry about them!

But right now your issue is that there’s no traction. Users come in quickly, may or may not get satisfaction, and then disappear. And because they are not engaging with one another, there isn’t enough momentum to create cohesion among them.

Fixing the Problem

Here’s where targeted off-subject conversations can work. Let us assume that your forum is about water softening. It may seem to be an esoteric topic. You probably won’t get people too emotionally engaged. Most will come in looking for a dealer, a part, a catalog or some quick advice.

Wandering Off Topic Helps

But there are targeted, related topics you can try. Your users are virtually all homeowners (some may be landlords or superintendents), so which topics do homeowners typically discuss? There’s mortgages, appliances, pest control, landscaping, and purchases and sales, for starters.

The landlords in your community will inevitably have tenancy issues. Expand what you consider to be on topic to some of these areas by adding a few feeler topics such as these.

Humor

Consider humor as well. Humor can fall flat, and it is easy to misinterpret. In addition, people from different countries, religions and cultures will find disparate things amusing (or offensive). Hence there are risks involved.

However, in the water softening forum example, you can offer a topic on, say, a humorous battle or competition where the course is changed (the tide is turned, perhaps) on the presence of softened versus hard water. Absurd humor does seem to work better than other types, so this kind of a topic can offer a little less risk.

Recognition

Another tactic: begin recognizing great topics, posts and answers. Promote people who draw in more users – you can spot them fairly quickly. This can take the form of badges, up votes, sticky topics and special user titles. Mail them company swag if the budget allows (tee shirts, baseball and trucker caps, note pads, branded flash drives, whatever you’ve got).

Give these people a little more leeway than most when they do go off message.

Corporate may want you to stay on message, all the time, but that’s simply not realistic as it ignores normal human interactions. Furthermore, it tends to drive away users as they only hang around for the length of a few topics. But give your users more topic leeway, and they will be more inclined to stay and become customers – a trade-off that any Marketing Department should embrace with ardor.

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The Conquest of LinkedIn – Your NetworkLinkedIn, inmaps, Profile Page, Resume, Network, Meeting Offline, Facelift, Last Little Bits, Q & A, Social Media Specialist

The Conquest of LinkedIn – Your Network

Published by Janet Gershen-Siegel on July 8, 2021

The Conquest of LinkedIn – Your Network

You know that your network is important. Don’t you?

So you’ve decided to join LinkedIn. Or, maybe you were pushed into it. No matter.

And you’ve even posted your resume. That’s great! Now what? What do you do about your network?

You may have already received an invitation or two to connect. Or you may be starting to realize that having a resume out there isn’t enough. You’re right. You need to forge bonds with others.

So, who should you link to?

The short answer is: everyone.

The long answer is also: everyone.

I am not kidding here, folks.

A Network: Two Schools of Thought

Now, there are people who will disagree with me, and such is their prerogative. However, the truth is, when you’re looking for a job, you tend to need all the networking help you can get. Your dentist. And your former college roommate. Your brother-in-law.

You see, a traditional network goes beyond just former colleagues and classmates. It branches out and eventually begins to include people who are friends of friends. The same is true online.

Finding Connections Among People You Know

So one thing you can do is, open up your address book to LinkedIn and allow them to send a networking invitation to the people in it. Your present and former colleagues are probably either already on LinkedIn or are contemplating joining. Most will be receptive to your invitation. And as for your family, they will probably also be fairly receptive to linking.

Even if your cousin is geographically remote and in a very different industry from yours, that does not mean that the connection is a complete waste of time. As for the other names in your book (your babysitter, perhaps), use your own judgment. Personally, I think you should ask everyone. But I can see where someone might balk at asking everyone they’ve ever known to link to them.

And that’s all right, but you may have unnecessarily cut yourself off from potential opportunities. So, what’s next?

Growing Your Connections List

Beyond the people you know, there are not only the people they know, but also people who you want to link to but you don’t know them yet.

What? You don’t want to meet new people?

Then, with all due respect, why are you on a networking website to begin with?

I don’t mean to sound flip. But the concept behind networking is to, well, network. So that means you need to meet people you don’t know, and go outside your comfort zone a little bit.

Objections?

But, you say, they’ll know my name and address. Your name, yes. As for your address – no, not unless you’ve got it in your online resume. And you shouldn’t have it there, although at least your general location can most likely be inferred, given where much of your network lives. Plus, people may be able to figure out your general location from your employment history.

Yet to that I say, so what? Your address is on your mailbox, and in the telephone directory. It can be found in tax records and voter registration rolls.

It is not hard to find. And you are neither hiding it nor better preserving your identity or your privacy in any way by not opening yourself up to this kind of linking.

So, link. Indiscriminately? Not exactly. Avoid known spammers. And, if someone you’ve linked to turns out to be a spammer, drop and report them. You don’t need to be tarred by that.

LIONs and the Like

What’s a LION? It’s a LinkedIn Open Networker. This used to signal to people that you were open to networking with anyone but a spammer. However, it’s become a kind of shorthand for spamming these days. This doesn’t mean you can’t open yourself to connections.

But the term LION has essentially become obsolete. Spammers really ruin it for everyone, eh?

Targeting Connections at Target Companies

Who else? Try connecting with people working at companies you’re targeting. And, if it’s a very large company, try narrowing your connection requests to just people in the departments, and/or with the job titles or descriptions, that you are directly targeting.

And, just in case there is absolutely no other way to whittle those people down, go with alma maters and/or geography. Yes, even if you intend to work from home 100% of the time. Even if everyone in the company does the same. Because someone who lives anywhere near you, or went to your school, has a built-in hook where you can hang your networking hat, as it were.

The Art of Asking for a Connection to Your Network

How do you ask for a connection? There is a ready-made note that LinkedIn pops up for you. It’s fine, but you should modify it. First, call the person by name! I don’t want to positively respond to a generic note – do you? So, call me by name! What else? Make sure you thank the person.

Anything else?

One last thing – tell the person why you want to link with them. It can be brief, just one sentence is fine.

You want to link to me because of my work at a particular company? Then say something like:

I’m interested in linking to you because of your work at ___ company.

Want to link to me because of a job I’ve had? Then write something like:

I’d like to link to you because I’m looking to become a ___, which I see you’ve already done.

Understandably, these notes are not too terribly exciting, but they are short and to the point and they get the job done. Don’t overthink it and don’t over-communicate. You’re a networker and possibly also a job seeker. You’re not a jilted ex.

Downsides

Be aware that, if you are dinged enough times by people who say they don’t know you, you’re going to have a much harder time trying to link later. So, proactively go out to link with the following people:

  • Friends and family
  • Current and former colleagues
  • Known open networkers and
  • People in companies you want to get into, but only if you send them personal notes and do so sparingly.

Who should you allow to link to you? That’s easy – anyone but a known spammer.

Grow your network. Here’s an area where size really does matter. Quality matters, of course, but quantity is going to open a lot of doors as well. Like it or not, a large network makes a favorable impression. So go plant those seeds!

Oh, and the more connections of any type you have (even second and third tier), the more different ways your profile can be served up to other people. You know, people who have jobs or knowledge that you want.

Next: Offline Meetings.

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Community Management – Corralling Cats

Published by Janet Gershen-Siegel on July 6, 2021

Are You Corralling Cats?

Let’s look at corralling cats when it comes to community management.

Oh, they can be the bane of your existence, particularly when you’re just starting out. You want them to zig, they zag. Or you want them to go off topic, they stay on it. You want them to return to topic, and they continue digressing. They are the cats.

And you, you lucky Community Manager, you! You have to herd them.

Don’t Feel So Bad; We All Get This

There is an ebb and flow to natural, organic conversations. The problem is, online communities and forums aren’t, truly, natural or organic conversations. There is, at bottom, some form of a purpose to them, even if that purpose is simply to get your users comfortable with one another.

Therefore, in order to strain the ebb and flow metaphor so far as to break it, the best way for you, as a Community Manager, to keep from tearing your hair out, is to go with the flow. But you must have a plan in the background.

A Fer-Instance

So let us assume that your site covers German Shepherd dogs. Your users talk about care and feeding, but they also go off on tangents where they discuss what they’re having for lunch (your users, not, presumably, their dogs). You can either get upset about the lunch topic, provide other, more appropriate topics as alternatives, direct the lunch subject back on topic (kibble for lunch, anyone?), or scrap the subject altogether. Or, you can join the subject.

Your Move

What you do is going to depend upon not only how much on-subject content you’ve got, but also on your relationship with your users. What sort of tone has been set? If your relationship is a relaxed and whimsical one, then adding to the topic or directing it back on message can both work. If your relationship is more authoritarian, you may find yourself either deleting the topic or restricting user access to it. And users may leave for good over this. Regardless of what your relationship is with your users, use this kind of nuclear option sparingly.

If your relationship is somewhere in the middle, redirection to other topics can work. Creating on-message topics (or encouraging your super users to do so) has the added benefit of adding keyword-rich topics for the purposes of promoting SEO.

It is best to use all of these options. And, get an idea of just how much overall off-message chatter you will permit. If you are going to allow 40% of your topics to be off-message, then that is four out of every ten topics. Some days it will be all ten. Others, it will be one or two, or even none.

Keeping Users Happy

Allowing for these kinds of natural variations will go a long way toward keeping users happy. And it will add to a more organic rhythm and flow on the site. If the percentage of off-message topics goes too high, you can always pull users back by making good, keyword-rich, on-message topics. Not all users will go. These are volunteers and you cannot make them stay on topic. Some people will never go on topic, let alone stay there. It is up to you to decide whether that is tolerable. You may need to cut your losses with some of them.

The more you let the cats decide where they want to go (or, at least, the more you let them think they are deciding such things), the easier they are to herd. They decide where to go; you won’t need to convince them.

As the Community Manager, some times you just have to be the shepherd.

A Last Thought on Corralling

Communities which are 100% on point aren’t communities at all. They’re advertisements. If you truly want your community to attract users and not be thought of as just being a pure marketing endeavor, then guess what? You have got to allow for off-topic discussions. While you probably shouldn’t let the cats win, at the absolute, barest minimum, you should let them have their fun.

Corralling the cats—how to get your users back on track—sometimes.

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