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What Do You Look Like Online?

Published by Janet Gershen-Siegel on September 3, 2024

So, What Do You Look Like Online?

This post is a riff on a rather old post, Do You Know What You Look Like Online. Essentially, the question is, if you were searching for someone (someone just like you, perhaps), what sorts of judgments would you make? What seems off?

What’s being suppressed, which aspects should you be promoting, and vice versa? Is the picture clear or fuzzy?

The gist of that article is, take control of your information, keep it as a uniform brand and check it every month or so. The corollary to this is one from Shama Hyder Khabani, which is, essentially, don’t spread yourself too thin. Concentrate in only a few places.

My Own Information—What I Look Like Online

Absolutely agreed. When I google my own last name, 40,900 hits come up. And, fortunately, my own website is on page 1 (Yay, SEO!). My Entrepreneur profile (writing I did for work) comes up on the first page of results. So do my Twitter/X and LinkedIn profiles.

Also on the first page are my Facebook profile, and my Amazon author page. Get to page 2 and there’s my profile on YouTube.

Another Angle

Putting my last name into quotation marks yields 6,480 hits. All of the same usual suspects come up on Page One of the results. And nothing is too weird or scandalous. Even MuckRack, which essentially just scrapes for your name, doesn’t have anything bad.

Hey, Bartleby published me!

How Accurate is the Information?

To my mind, checking and rechecking every single month might just be a bit excessive. Is there a need to keep your profile accurate? Sure. Flattering, or at least not damaging? Yes, particularly if you are looking for work.

But to keep it sterile and perfect, as you scramble to make it perfect every moment of every day? Eh, probably not so much.

My own profile is the product of just doing a lot, and it being published. It’s easy to find flattering info on me. What I look like online is competent more than anything else. There’s nothing radical.

As for less flattering stuff, well, let’s just say that I am glad the internet wasn’t around when I was in high school.

Yikes.

But…

I would like to think (am I naïve? Perhaps I am) that potential clients and employers will see the occasional typo and will, for the most part, let it slide unless the person is in copyediting.

I am not saying that resumes, for example, should not be as get-out perfect as possible. What I am saying, though, is that this kind of obsessive and constant vigilance seems a bit, I don’t know, much.

Will the world end if I accidentally type there instead of their on this blog? And, does it matter oh so much if I don’t catch the accident immediately? Even when you consider that I’m a writer. After all, I should know better, yes?

I mean, with all of this brushing behind ourselves to cover up and/or perfect our tracks, and all of the things we are leaving behind, where’s the time and energy to make fresh, new content and look in front of ourselves?

Clean Up Your Presence

To me, there is little joy in reading a blog post or website that looks like the person who put it together was barely literate. But there is also little joy in reading sterile, obsessively perfect websites and blog posts.

A little imperfection, I feel, is a bit of letting the ole personality creep in there. Genuineness – isn’t that what the whole Social Media experience is supposed to be about, anyway?

I refuse to believe – I hope and I pray – that a bit of individuality never cost me potential jobs or any company I’ve ever worked for potential clients.

And if it has, then that saddens me, to feel that, perhaps, people are paying a lot of lip service to the genuineness of Social Media but, when the chips are down, it’s just the same ole, same ole.

Genuineness is great. One you can fake that, you’ve got it made? Please, say it ain’t so.

And don’t get me started on AI.

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The Top 10 Pet Peeves About Job SeekingOnline Presence, Supercharging your online presence, pet peeves, careers, virality, Alibaba

The Top 10 Pet Peeves About Job Seeking

Published by Janet Gershen-Siegel on June 11, 2024

Welcome to My Top 10 Pet Peeves About Job Seeking

Pet Peeves? I got ’em. And, in 2024, yes, I am out there, pounding the virtual pavement. Again.

Adventures in Career Changing means, well, a lot of job applications. Beyond networking, education and research, there are just sometimes some forms to fill out. I have filled out – I have no idea how many. And they come as a bit of their own special Dantean circle.

#10 – Keeping the Company’s Identity a Secret

I get that there are legitimate reasons for keeping quiet about company identities. They might not want to tip off competitors that there’s an opening. Or maybe they don’t want the person currently in the job to know that they are being replaced. I recognize this. I get it.

But it’s also a bit of serious unevenness. You know who I am. And you get to look up all sorts of stuff on me. Yet I don’t get to do anything even remotely like that where you’re concerned. Where’s the fairness in that?

#9 – Multiple Job Postings, While at the Same Time Penalizing Job Seekers for Multiple Submissions

This goes along with the previous one. When you don’t tell me who you are, and you post the same job on, say, Monster and Dice, how, exactly, am I supposed to prevent a possible double submission? What happens when you also distribute this opening to a half a dozen recruiters? Yep – I end up with multiple submissions. And guess who gets blamed for that? Hint – it’s not the prospective employer.

Also, there is just nothing like going through a half an hour with a recruiter on what looks like an awesome job – but it turns out that I have already applied for it. Ewps.

#8 – You Make Me Fill Out a Form Even After I Gave You My Resume

I know that you have laid off your entire clerical staff, and you likely did so in 2003 or earlier. I am also well aware that you are looking to get my resume into a pigeonhole pattern so that it can be readily compared to others that are in the same pigeonhole pattern. Because taking 25 seconds to scan my resume with your eyes is just too much time. Sorry, not sorry.

Okay, perhaps that wasn’t very nice, but every career counselor I have ever known has said to spend hours and hours and make it a mondo-perfect document. But the reality is that resumes are barely glanced at.

Hence, rather than creating exciting visual presentations (unless you’re in the arts), the focus is on keywords. And I’m fine with adding keywords.

I also get how badly you want uniformity. But – surprise! There’s software that will do this! So, instead of making me jump through this particular hoop, could you invest in a system such as that? The beauty of your software doing that, rather than me doing it manually, is that you can also do some filtering. Buy yourself a good system, and you’ll get a lot more done.

#7 – S…l…o…w Sites are Recurring Pet Peeves

I know, I know. The server is down. No one’s been able to fix it since Employee X left three months ago. Whatevs. But in the meantime, I am supposed to be putting my best foot forward (and all the time, I might add).

I’ve had employment counselors who’ve essentially told me my site has to look sharp every, as I never know if a potential employer will be looking. But stuff happens, and my budget is, I guarantee, nowhere near as large as yours is.

You want me to apply and not get frustrated while doing so? Then fix your damned site.

Because a super-slow site is just plain not a good look.

#6 – Ignoring the Fact that I Will Not Relocate

If it’s available, I always (always!) check the box that says that I will not relocate. And I will not. There is no coaxing me. There are no perks to sending me to Minneapolis (or wherever). I ain’t goin’. And it is all over all of my applications, profiles, etc. This is one of my really annoying pet peeves.

Yet I am still called by recruiters who tell me about some awesome, kick-bun opportunity and everything sounds wonderful and then, oh by the way, where is it? And it’s in Plano, Texas. I live in Boston. That’s a helluva commute, don’t you think?

I recognize that your job is to get a person into an opening at some company. And I further understand some people who will change their minds with enough incentives. I also know that there are folks who rent apartments briefly. But really – at the very least – be up front, immediately – with the location, and stop wasting both of our times.

While I’m here, seriously, LinkedIn, get your act in gear, and make it so that it’s easy to indicate both a reasonable close commuting distance plus universal work from home. A company need not be in Boston if I can work from home. But if I have to come in, it must be.

How hard is this to figure out. Bueller?

#5 – Vagueness (a Persistent One of My Pet Peeves)

Oh, man. You can’t be bothered to say anything meaningful about the position? Then how the hell can you honestly expect to get the right people in? I know that, a lot of the time, HR is the one writing the job description. But, truly (and this goes quadruple for large organizations), the job description should be a part of the company’s overall records.

And so, when HR (or whoever) writes up the job description, they should pull the basic framework of it from their records. And said records should be updated, perhaps every year, with things like new software versions and anything else that’s fairly major that might have changed.

Case in point. I used to work in data analysis. And this should have a basic description, which should include the system(s) being used, the version(s) of software and the general day-to-day activities.

So, is the opening more report creating, or report running? Will I train people in how to read it? Will I perform analysis to help senior management interpret it? Or am I supposed to just churn out whatever the system spits out? Of course, the upside to all of this is, I get to have ready-made questions in the event of an interview.

The Wonderful World of Engineering and Designing/Drafting

For my husband’s most recent job search, I noticed a number of issues. He is a designer. Not. An. Engineer.

And he cannot magically become an engineer in five minutes or even five months. You need, at minimum, a BS in it. Or, at least, be well on your way to getting yours.

Yet job descriptions, LinkedIn, and recruiters could not get any of that straight.

#4 – Requiring Salary Expectations Way Too Early in the Process

I have seen, on several occasions, vague job descriptions requiring some form of salary expectation mentioned up front. So, I get that you want to weed people out early, and waste less time. I get that, and I do appreciate it. However, this is so early, it’s not funny.

Plus, if I don’t know who you are, I have few ways of figuring out whether my # is anywhere near jibing with yours. And I change my expectations, depending upon what, exactly, you want me to do. The application stage is a lousy time to ask about money – on both ends.

And for women in particular, I might add, it is one of the reasons why the glaring salary gap (by gender) persists.

At least there’s salary transparency in a lot of places. But when there isn’t, you are asking me to give up my own real bargaining chip.

#3 – Requiring Me to Waste Time Updating Preexisting Information Manually

A rather large employer in my area (Boston) uses a resume management system with both a resume piece and a manual piece. I filled out the manual piece in – no lie – 2008. It remains that way, even as I provide an updated resume. What to do? Do I erase the entire shebang, and just send in the resume? Or do I update? Something else? It provides a distorted picture of where I’ve been.

Make up your mind: resume or manual entry? Or, better yet, just take my resume and be done with it. I suppose this is the corollary to #8.

#2 – No LinkedIn Functionality is One of My Bigger Pet Peeves

While I suppose this is not strictly necessary, it’s awfully nice to have. And, in particular, if you’re advertising the job itself on LinkedIn, why can’t I just apply by connecting you to my profile there?

#1 – Security to Beat Fort Knox

Of course, I want to maintain my own security. I certainly don’t want anyone else to be able to mess with my profile. But why, oh why, do you need me to change my password every other month, to some wacky combo of letters, numbers, special characters and, I dunno, cuneiform?

I swear, the security on some of these apps ends up more complicated and Byzantine than I have for my bank account!

Huh, maybe I should just change banks. Harvey’s Money-o-Rama might no longer cut it.

And Now for Two Three Dishonorable Mention Pet Peeves

Ugh.

A – Seemingly Endless Questions

And the pet peeves continue! Because apparently, you do not trust me enough to self-select out of the running because I don’t know Software version infinity plus one or whatever. But, really, folks! Save something for the interview! Because I guarantee you, you will not get every single thing answered beforehand.

And, spoiler alert – if you have too many requirements, then guess what? You won’t find anyone who can fill them.

B – Interviewing Too Many People

Screen on the phone. Then screen with your resume software. Screen with your keyword searches. And then screen with your well-written job description. Screen with your HR people calling. And screen with a Zoom interview. Screen with your published salary range. Finally, screen with a little social media investigating.

And then your decision (or in-person or Zoom interview) process can be for 1 – 5 people who can do the job. And decide amongst them based upon the intangibles.

Yet I have been in interview situations where there were a good twenty people in the in-person interview stage for one position! Sheesh! You are wasting everybody’s time. And, frankly, behavior like this makes me wonder about you as a company, and about you as a manager. Do you always hem and haw like this? Do you know naught of efficiency?

C – Personality Tests and Cognitive Tests

Whoever invented these needs to be placed into a very small, windowless room, and made to take these tests, over and over again—in order to get food or sunshine or companionship. For the rest of their days.

Yeah, they stink (and don’t worry, I have far earthier words for them).

A writer’s (or any marketer’s, for that matter) ability to match pictures is not related to writing ability. A designer’s ability to pick the “correct” personality from the multiple choice quiz that you give? That doesn’t relate to their abilities, particularly when they aren’t customer facing. Ever.

Oh, those personality tests. Would you run over your own grandmother for a Klondike bar? Do you know the way to San Jose? Are we not men? Where is the love? Who are you (who, who, who, who)? Black air and seven seas, all rotten through; but what can you do? How low can you go? Why does the sun keep on shining? When can I go swimming again?

Or whatever the hell it is you’re asking about. For a test where you claim, “there are no right or wrong answers”, there sure seem to be a lot of exclusions based on the answers. If employment is hinging on the answers, then guess what?

It means there really are right and wrong answers.

Don’t worry, I’ve got good things to say about the job search process. And I’ll post them. But for right now, these are the real stinkers. Got any pet peeves you’d like to share?

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Sharing Less

Published by Janet Gershen-Siegel on April 23, 2024

Sharing Less

Did you know that sharing less can help you out in dozens of ways? Because there is something to be said for mystery.

For a fan dancer’s artfully concealing fans, if you will. For a dark corner where the camera does not go, and where we do not allow others to see. Perhaps not even our lovers, our mothers, our children and, most assuredly, not our government.

Origins

This post is a riff on Learning Not to Share, an article by Rich Barlow in my alumni magazine, Bostonia.

Wait a second, oops! I just told you where I went to college. Better cover that up, and sweep it out of the way.

Oh no, wait! I just told you it was undergrad. Good thing I didn’t tell you one of my professors studied under Wittgenstein.

D’oh! I probably just gave away that I majored in Philosophy! Wait, I’ll come in again.

We Keep on Sharing

It is like this, over and over and over again online. We share. And we share again. And then we overshare. While the above few tidbits probably don’t tell you too much about me, there is plenty of additional information out there. There are plenty of minefields.

So, I might accidentally drop something whereby someone could steal a password, stalk me, take my identity, burgle my house while I’m away, etc.

Digital Nosiness

Stephen Baker, the author of The Numerati, talks about what essentially amounts to digital nosiness – too much information out there, and we’re all inviting it in.

And we do so in the name of greater security, or peace of mind. We want to make sure our teenagers are driving safely so we agree to put a black box in the car.

And we want to know that our elderly parents are all right (but we are not committed enough to move them home with us, or move to their homes or cities, even briefly), so we install sensors in their beds to make sure they get out of them every day.

So then, as privacy erodes, we accept more and more of these intrusions until they are no longer seen as intrusive. And a privacy (and shame!) tradition that harkens back to biblical times is canned in favor of The Age of TMI.

Stop Volunteering Information

Is it possible to shut the barn door, when the horse has hightailed it for the next county? Sadly, probably not. But this oversharing is nothing new. I well recall, when I was practicing law (uh oh, another identifier!), prepping witnesses for depositions.

E. g. if the opposing counsel asks, “Were you driving?”, the answer is yes, no, or I don’t remember. It is not, yes, and the car is blue. If the lawyer wants to know the color of the car, she’ll ask. Don’t volunteer anything.

Yet, inevitably, people would do just that – they would volunteer all sorts of stuff. The vast majority of it was completely harmless. However, every now and then, it opened up different things, and drew others into question.

Or it got the whole thing onto some wacky tangent and it then became hard to throw a lasso over the proceedings and get them back to the matter at hand.

And a deposition, once, which was going to take maybe 45 minutes took the better part of a week as a witness and opposing counsel kept feeding one another more digressions.

This was even after I repeatedly told the witness to just stick with answering the actual questions and nothing more.

This tactic, by the way, did not, ultimately, harm my client or help the opponent. All it did was make the matter stretch out that much longer. And, I am sure, it nicely increased my opponent’s bill.

I was on salary – a deposition could take three years and I would not make any extra money. Dang, there I go again, oversharing!

Wiping Away Shame

Some sharing, particularly in the face of things that have been taboo for too long, seems to be, to me, to be a very good thing. Take, for example, the physical demands and changes that go along with weight loss.

In the interests of full disclosure, this is a subject rather near and dear to my heart.

So I put it out there – the fact that stretch marks don’t really go away and what post-weight loss plastic surgery is really like and how sometimes, no matter how much you want to convince yourself otherwise, the oatmeal just does not taste one bit like fried chicken.

I think that this kind of oversharing can have a true benefit. Give hope, or at least some amusement and information. And trample away shame until it’s gone.

But there is plenty more out there where that came from, and it is often all too much, and it can be damaging. Give away too much and you are the naked fan dancer, all out of fans.

How to Strike a Balance by Sharing Less

So my suggestion is: tread lightly, and as wisely as you can, and ask yourself: will this information do more harm than good? Will it hurt me or my family?

So, even if the answer to both questions is no, my advice is: consider it and weigh it anyway. And decide, one way or the other.

Do this based upon reasoned understanding and not on expediency, or going along to get along, or trying to be cooler than everyone else in school. Above all, do not sleepwalk and step backward into these kinds of giveaways.

If you are going to toss aside that last fan, at least look your audience in the eye when you do so.

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Why Use a Screen Name?

Published by Janet Gershen-Siegel on April 11, 2024

Is There Any Good Reason to Use a Screen Name?

So, a screen name – good idea, or no? Particularly in the age of Facebook and the real names requirement.

I was inspired by this post in Angela Connor‘s blog. If you don’t know Angela Connor, I urge you to check her out; her blog is extremely insightful and is still one of my favorites.

Her ideas make a great deal of sense, and I think some of this is why the Blizzard forum experiment in real names for users was such an immediate and egregious flop.

Masks

The ’net, like it or not, is for many people a place of masks. You pretend to be younger and thinner than you are. Or you pretend to be unmarried. You pretend to be a Klingon. Or you’re a teenager and pretend to be an adult. Or you pretend to be another gender or richer or lovelier or more conservative or whatever.

And the masks can be freeing to many. Perhaps they were freeing when the ancient Greeks donned them while performing Oedipus Rex for the first time. I think there is more of a place for them than perhaps we’d all care to admit. Because there seems to be a value to being able to spread war paint (or lamp black) on one’s face, or wear a Halloween costume.

Screen Name Unreality

And this is not the same as our reality. It is related but not identical. Maybe the librarian who goes out for Halloween dressed as a dance hall girl wants to be known as someone who takes risks (and maybe foolish ones, at that). But when the morning after rolls around, she’s back in the library helping others do research.

A Screen Name Allows for (Somewhat) Anonymous Commenting

This kind of anonymous commenting allows for something like this. Because the sympathetic guy who’s really seething inside gets to call people out. He gets to be a bully and be an all-around racist jerk (I have worse names, but don’t wish to besmirch my blog) behind one screen name.

But then he surfs to a different site where he can chat up the ladies with his sensitive New Age guy demeanor, all behind another screen name. And then when the time to log off comes, he goes home and kisses his wife and plays with his children. And this is all one guy.

Facebook and Screen Names

To comment openly through a full, correct name (usually) medium like Facebook would be to cut off the dance hall girl. And it would stifle the racist jerk, the ladies’ man, and any number of other secret selves in favor of a drab and ordinary world. Even on a news site, which is pretty much the definition of drab unless there’s some sort of a hot story, the jerk, the dancer and the Romeo all want to be free.

Still, Facebook has been a runaway success. But some of that is still screen names. A person with Au at the end of their name is identifying to all and sundry that they are on the autism spectrum. I have seen last names like Lionchaser and Orange and Juneberry. The chances are extremely good that none or most of these are real.

But does that actually matter, in the grand scheme of things?

Who’s Real?

But we shouldn’t take their opinions as seriously as the real people. Because, even though those personae live in real people’s skins, it’s the real people who vote, marry, pay taxes, work, make the news and are members of our real society.

The trouble is telling them apart and knowing which one is real.

Can you always tell? I bet you can’t. Not always.

ChatGPT Adds to the Confusion on Screen Names and More

Beyond whether the name is real, are the posts real these days? A friend who runs a writing contest just had to jettison a few entries because they were written by AI.

AI is only going to get better and better—and more unnerving—as time marches on.

We may very well look back on questions about screen names as being a quaint little hiccup. You know, right before the Apocalypse.

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A Day in the Life of a Social Media Marketer

Published by Janet Gershen-Siegel on March 21, 2023

A Day in the Life of a Social Media Marketer

What does a social media marketer do all day? There’s more to social media marketing than Community Management.

Job titles vary, and nothing seems to be settled yet in terms of prescribed, expected tasks. The Bureau of Labor Statistics doesn’t really have a listing although they do acknowledge that social media is out there. They seem to be more or less placing it under Public Relations-style work.

However, a review of recent job postings reveals what social media personnel are mainly expected to do on the job, whether they’re called Social Media Marketers, Inbound Marketers, Social Media Specialists or something else.

Platforms

Tasks related to platforms. This is what most people think of when they think of Social Media Specialists, and it includes:

• Blogging – either creating and maintaining one, or encouraging the business or engineering sides to create or maintain blogs, or commenting on and keeping blogs active. May also include polishing prose, suggesting topics and performing research
† Facebook – creating and maintaining a fan page or pages. Possibly make an account (or more than one) to communicate with users and potentially also find rogue fan sites (e. g. those not created by the company). Perhaps to have them shut down or changed (usually at the behest of the Legal Department)
• Twitter – creating accounts and maintaining them, tweeting to followers, reciprocally following as necessary/desired and possibly also helping to design a background or logo for the company’s Twitter account(s)
† LinkedIn – creating and maintaining the company’s profile on LinkedIn, plus adding job openings as necessary
• Sharing and bookmarking services (these have changed over time) – create and maintain accounts. Make sure that blog posts and any company articles and press releases go to these services, and keep track of all mentions of the company and its products on these services
† Articles and Press Releases – working with the Public Relations Department. Release non-secret information in the form of articles and press releases as circumstances permit
• Podcasting and YouTube – working with the PR Department and if there is a Media Relations Department at the company. Create and release appropriate content as circumstances dictate
† Community Management – create, moderate, manage and promote any online communities owned by the company

More Tasks

Other possible tasks include:

• Search Engine Optimization Efforts – in conjunction with the Webmaster, work to promote the site’s Page Rank on Google and other search engines, though a variety of activities including but not limited to article marketing, the addition of backlinks from quality resources and helping to select the best keywords for the site
† Analytics – reviewing Google Analytics 4 (or Yahoo Analytics or Omniture or whatever the company is using). Help the Webmaster reduce bounce rate, increase loyalty, and increase the number of new users and page views
• On-Site Advertising (if applicable) – work with the Marketing Department and the Webmaster. This is to increase overall online advertising presence or decide on advertising for the site (e. g. banner versus skyscraper, etc.)
† Strategy – this is probably the biggest task for a Social Media person. Although it can also be more of a manager’s job. Strategy should be defined and covered with the Board of Directors (or owner if the company is small). Small changes such as adding a link here or there probably don’t have to be a Board vote. But major decisions on direction should be. This can also encompass working with Marketing, such as to determine better ways of presenting and delivering content. This can include A/B testing.
• Meetings and the Like – apart from the ones above, the Social Media Specialist should find him/herself as a part of many different teams, potentially assisting with advertising, marketing, public relations, media, and web design

Social Media Marketer: Takeaways

There’s more to it than just the tools. What a real Social Media Marketer does is far more strategic and analytical and design-oriented. Twitter, etc. are only the beginning, and may be replaced by the next new thing(s) in time.

But well thought out strategy, carefully observed analytics and usable, pleasing design are timeless pieces of the Social Media Marketer puzzle.

And Later Still…

Social media marketing now can also encompass email marketing, or content marketing and management. It veers into the land of SEO as well. There’s nothing perfect about it, and it keeps on changing.

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Content Strategy with Kristina Halvorson

Published by Janet Gershen-Siegel on January 31, 2023

What Hath Halvorson Wrought?

So, Kristina Halvorson is the author of Content Strategy for the Web.

I was excited to hear her speak to the Content Strategy New England Meet Up group on May 24, 2010.

What are the Essential Elements of Content Strategy?

• Auditing and Assessment – so, what’s the available content? What are the skill sets of the persons in the organization? What is their work flow? Just what do their competitors do? What are the needs? Also, what are the Key Performance Indicators (KPIs)?
† Messaging/Substance – what are you trying to say? What should your readers leave with or act upon? Can you archive older, less vital material in order to retain it but also have it leave more room for content that is more in demand?
• Structure – usability and design are key. Make it easy to browse for and search for content. Add a taxonomy and metadata.
† Workflow and Governance – what are the tools to move content through an organization? What are the metrics, and how will they be analyzed? How does the organization decide which content is going to go out there? Who makes the decisions?

Companies With Issues

So, Ms. Halvorson talked a lot about working with companies that simply do not seem to get it. Also, she made it clear that these strategies need to be implemented by humans, not automated CMS systems.

Tips included:

• Make and stick to an Editorial Calendar
† Create a Governance Policy
• Identify Standards and Goals
† Create and adhere to Benchmarks
• Establish Guidelines
† Create a Content Inventory

The truth is, over fourteen years later, every single bit of this still applies.

Recommendations from Halvorson

She recommended not only her own book but also a blog post by Rachel Lovinger, The Philosophy of Data.

And she had one final whimsical, yet still serious tip: When you find cool stuff, tweet about it.

And so, we will.

Twelve Plus Years Later…

Content strategy is less of a discipline that needs to justify itself. Rather, now, it is more of a discipline that needs to herd cats. It is a dance of social media, content, advertising, and corporate egos.

It is also a dance of language. A company has to know what it is saying, and it may have to define that for its customers and prospects—the primary audience for the blog and other content machines.

Also, much like years ago, companies don’t seem to know what they have half the time.

A Content Strategist can make a decent impact in a new job just by figuring out what the business actually owns. And then figuring out if it’s dated or current, relevant or out there, and if it’s following linguistic requirements.

This doesn’t even get into SEO and any attempts to use the various subsets of marketing (like advertising, etc.) in a synergistic fashion.

Advertising creates a campaign to tout a blog post, which you share on social media. It’s the transcription (more or less) of a recent livestream, now available on YouTube.

Embed the video in the blog post to aid visual learners. And link to the blog on YouTube and anywhere else you’re housing the video—so people can get the gist if they prefer the written word.

When all of these work together, content strategy is the conductor or perhaps the ringmaster, making everything work together and making everyone better.

And when they don’t, well, those egos may have had a little something to do with that…

But you never heard that from me.

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Community Management Tidbits – AnalyticsCommunity Management, Scale. Freshening, Get Together, Love, Small Things, Without Management, True Community, Party Started, Terrible Netizen, Snakes, Circle Game, Look, Netizen, Corralling, Wandering off Topic, Facebook versus Forums, Superstar Users, Analytics, Community Roundtable, Community Management Haikus, Life of a Community Manager, Social Media Job Descriptions, Superstar Users, Community Roundtable 2010

Community Management Tidbits – Analytics

Published by Janet Gershen-Siegel on November 18, 2022

Community Management in the Context of Analytics

So, the truth is, analytics are a term that scares a lot of people. But don’t panic.

Let’s back up for just a second, all right?

You’ve got a community. And you’re working hard on it. It’s growing. But you have no idea whether what you’re doing is having any sort of an impact whatsoever. This is where analytics comes in.

Now, don’t panic if you don’t have a data analysis background. It’s not strictly necessary. What you do need, though, are (a) a means of measurement (preferably you should have a few of these) and (b) the willingness to measure. Really, it’s that easy. You do not need a degree in Advanced Statistics.

Google Analytics 4 (replacing Universal Analytics)

First of all, the primary measurement stick you want is Google Analytics. And it is free and very easy to use. It’s also a rather robust measurement system, capable of showing trends in Visitors, Absolute Unique Visitors, and more.

In addition, it shows, among other things, where your traffic is coming from, where your users land, and where they departed your site from. It also shows Bounce Rate, which is defined by Measurement Guru Avinash Kaushik as, “I came, I saw, I puked.” In other words, the visitor only visited one page of the site.

Keep in mind, though, that it’s entirely possible your visitor loved your site but got everything they needed in just one page. So, while they may have bounced right out of there, it might not have been due to any fault or failing on your part.

So, try not to take it personally, okay?

AHRefs

Thank God for AHRefs. While free website measurement tools have come and gone (apart from Google Analytics), AHRefs will review whatever is out there.

So, one thing to keep in mind is that as this post is updated, I keep finding new yardsticks. And then they go away after a while. At least AHRefs is still hanging in there. Whew.

Also, consider SEMRush and Ubersuggest.

Analytics From More Yardsticks

Furthermore, there are also measuring websites specifically designed to help you comprehend how you’re doing on Twitter and elsewhere, namely:

• HootSuite – count the number of clicks you receive on shortened URLs, to supplement your Google Analytics click counts
† HubSpot – measure how influential you are (with a hugely helpful diagnostic) and
• Tweepsmap – analytics and info on who unfollowed or followed you on Twitter/X.

Facebook also has its own metrics, which you can see if you have a page.

Using Your Findings

So what do you do with all of this information once you’ve amassed it? Why, you act upon it! Does one page on your site have a far higher Bounce Rate than the others? Check it and see if the links on it are all leading users away from your site. If that’s not the culprit, perhaps its content just plain isn’t compelling enough.

Got a series of links you’ve tweeted that have consistently gotten you the most clicks? Then check to see what they all have in common, and offer similar links in the future. And maybe even build some onsite content around those subjects.

Has your HubSpot grade tanked in the past week? That might be due to external factors beyond your control, but check to see if any of it is within your purview. Perhaps your server was down.

Finally, small fluctuations over short time periods are perfectly normal and are no cause for concern. However, much larger hikes and drops, or trends over longer time periods, are more of an issue. But you’ll never know about any of these things unless you start to take measurements, and read and use them.

Want More About Community Management?

If my experiences with community management resonate with you, then check out my other articles about how online communities work.

Community Management Tidbits

• A Day in the Life of a Community Manager
† Analytics
• From Small Things
† Get Together
• Going From a Collection of Users to a True Community
† Handling Yourself as a Good Netizen
• Let’s Get this Party Started
† Look at Me!
• Risks of a Community Without Management
† Snakes in the Garden
• Superstar Users
† The Circle Game
• Wandering off Topic

Next article

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Almost Everything But the Tweet – Conquering Twitter (offsite connections)Twitter, Twitter Stream, offsite connections, visual elements, Twitter followers, Optimizing Twitter, Professionalism, Demystifying Twitter, metrics, verbal elements, Amazoncart debuts, Optimizing Twitter, Professionalism, metrics, verbal elements, Bruins denounce Twitter hate, Twitter bigots, lost dogs, using Twitter to track, Shift in Twitter Trends

Almost Everything But the Tweet – Conquering Twitter (offsite connections)

Published by Janet Gershen-Siegel on November 10, 2022

Almost Everything But the Tweet – Conquering Twitter (offsite connections)

Are offsite connections possibly via Twitter? The semi-surprising answer is: yes. Because Twitter is so bare bones, any number of applications have sprung up around it in order to help you manage it and become as great as you can be.

Understanding the people you tweet with is, of course, a great way to determine if offsite connections are going to be worth it. After all, offsite connections that are hundreds of miles away are not likely to be easy, cheap, or even possible.

Other Software

Here are some more sites to check out:

• HootSuite – a tweet scheduling service (and more) whereby you can track stats and import your lists.
† Social Oomph (formerly TweetLater) – time tweets and gather simple metrics on shortened urls. You can set up more than one account this way.
• Tweet Stats – a graph of, among other things, daily aggregate tweets, your most popular hours to tweet and who you retweet.
† Tweepsmap – analytics and info on who unfollowed or followed you.
• Twopcharts – look up clout, followers, etc.
† Twiends – ways to grow followers responsibly
• Legal Birds – find lawyers on Twitter.
† Twitter Packs – find like-minded Twitter users (since this is a wiki, it depends on users to keep it up to date).

Offsite Connections: The Upshot

As Twitter continues to mature as a business tool, I predict that more and more of these off-site services will spring up. But understand that a number of older ones from just a few years ago are gone.

The most successful one will, in my opinion, combine the best features of all, coupled with ease of use and an ability to show trends over time.

And finally, Twitter changes things almost as much and as fast as Facebook does. So keep in mind, these instructions may need some tweaking.

Oh, and if you do actually see or even meet your Twitter connections, you’ll get to see if their imagery accurately reflects who they are!

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Almost Everything But the Tweet – Conquering Twitter (verbal elements)Twitter, Twitter Stream, offsite connections, visual elements, Twitter followers, Optimizing Twitter, Professionalism, Demystifying Twitter, metrics, verbal elements, Amazoncart debuts, Optimizing Twitter, Professionalism, metrics, verbal elements, Bruins denounce Twitter hate, Twitter bigots, lost dogs, using Twitter to track, Shift in Twitter Trends

Almost Everything But the Tweet – Conquering Twitter (verbal elements)

Published by Janet Gershen-Siegel on August 16, 2022

Almost Everything But the Tweet – Conquering Twitter (verbal elements)

Verbal elements? Twitter is, of course, utterly verbal. It’s just about all text. But not all of that text is tweets.

One piece is the profile. There isn’t a lot of space here. The good news is that these verbal elements are searchable. If you want to make it clear that your company is green, you can put that here. Separate short messages with delimiters like pipes (|) or asterisks (*). Don’t use semicolons as they can end up being converted to code.

This is an easy section to change, so consider changing it as needed, perhaps as special events come up. Just keep track of the older wording so you can more readily recreate it if you ever need to.

Another area is the site URL. In order to be better able to track traffic coming in from Twitter, how about using a unique URL here, say, https://www.yoursite.com/twitter? That page could contain a customized welcome message to Twitter users. This is another readily editable area of Twitter, so why not switch it up as circumstances change?

This is also a useful way to help to better segment your audience. Anyone using the /twitter link is bound to have some sort of affinity with the microblogging service.

Your location is another verbal area. Of course it need not be a real place, but for a commercial Twitter account you can’t get too whimsical here.

However, if you’ve got a multi-state presence (and want to get that across but not create separate Twitter accounts for each state), there’s nothing wrong with making your location something like United States or New England or Great Lakes Region.

Verbiage: Names

Another area is the name behind the account. This is a searchable field. A company can add a tiny bit of additional information here, such as the general company location. Hence the user name could be Your Company but the name behind it could be Your Company, Cleveland.

Yet another area is the name(s) of list(s) that your company uses to follow others. Does a company need Twitter lists? Not necessarily, but you can still use them to make certain accounts stand out.

What about lists like customers or distributors? Perhaps not very imaginative, but these could prove useful in the future if Twitter ever makes it possible to send certain tweets only to certain lists.

Finally, although it is an issue to change it, the username is another nugget of non-tweet verbiage. Instead of changing it, what about creating a few accounts to cover different eventualities? Able2Know used to do this well (although some of these feeds are abandoned these days).

Years ago, Able2know used to split off a few feeds as follows:

† The Generic feed
• New Topics
† Popular Topics and
• Unanswered Topics.

A user could follow any or all of these and see a different slice of that site. The individual user names for the accounts make it abundantly clear which cut of the site you’re following.

But we dropped it, as automatic tweeting meant we were tweeting spam and porn before the moderating team could zap it out of existence.

Takeaways

So, what do you want to get across? I mean, really. What image do you wish to project? Peripheral information can support or obfuscate your message.

Make certain that the content and social media people (if not the entire marketing department) get a say in the wording. They may find things that you missed. Or at least they should be able to help you spot typos.

Choose what you really want your verbal elements to say. And then, say them!

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The Conquest of LinkedIn – Last Little BitsLinkedIn, inmaps, Profile Page, Resume, Network, Meeting Offline, Facelift, Last Little Bits, Q & A, Social Media Specialist

The Conquest of LinkedIn – Last Little Bits

Published by Janet Gershen-Siegel on April 28, 2022

Let’s Look at the Conquest of LinkedIn and its Last Little Bits

What sort of last little bits? Now, there’s more to LinkedIn than what I’ve already covered. And, truth be told, the number and diversity of add-ons and features is only going to keep growing. As with any other truly viable online business, LinkedIn keeps adding new bells and whistles, and constantly A/B testing. It is already a far different site from the one I joined a few years ago. And, by the way, I have never gone Premium. I think it’s a waste of money, particularly for job seekers who are often watching every dime.

However, there is an appreciable difference between making and keeping your page lively and interesting, versus making it too busy. I don’t think that you need everything. Really. I think a bit of restraint is in order.

Connections List

Your connections list is not as granular as it once was, possibly a function of LinkedIn getting larger. After all, by 2025, LinkedIn is projected to have over a billion users. Hence the demands of data, and server speed and size, mean that they aren’t going to give you as many opportunities to add metadata about your connections.

Instead, the site offers groups. Create a group, and invite likely people to join it. Your High School’s graduating class, or your sorority chapter might be good choices, as your High School is probably already represented and your sorority might be as well. But these groups provide more specificity. Of course, not everyone you invite will join one of these groups, but it’s worth a shot. Still, LinkedIn is no longer trying to be like a CRM system. That’s, I feel, for the better, as it gives the site more focus as a networking platform.

Events

Another tool that is gone is events. A pity, in some ways. But again, the site is looking to focus itself better. That includes eliminating some of the fat.

Following a Company

LinkedIn provides the ability to follow a company. If you are in charge of your company’s LinkedIn profile, you can help to stimulate this information stream by listing comings and goings, promotions and transfers. Got an event going on, with an interesting or attractive look to it? Take a picture and post it!

Profile Page Shortcut

The shortcut to your profile page is an easy way to make yourself stand out a bit more. Just select a reasonable shortcut for yourself. Mine is my last name, because it’s unique.

Last Little Bits on Your Profile Photograph

The last, and perhaps most important bit is your profile picture. To add, or not to add? I say, add it. It’s not like you’re going to hide your race, your age, or your gender if you meet someone. So you may as well come forward so that, if you meet in person, they can recognize you. Use a recent, clear headshot, and for God’s sake, smile! Look professional and approachable, and try to keep it current. That reminds me; I should probably update mine.

Last Little Bits and Some Takeaways

There will undoubtedly be more changes  and last little bits as LinkedIn dreams up new ways to connect business persons. Perhaps virtual reality is in its future. Stay tuned – I may blog more about LinkedIn and its last little bits as it continues to reinvent and improve itself.

LinkedIn is constantly changing. These might end up not being the last little bits after all.

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