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Author: Janet Gershen-Siegel

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A Day in the Life of a Community ManagerCommunity Management, Drawn to Scale. Freshening, Get Together, Love, Small Things, Without Management, True Community, Party Started, Terrible Netizen, Snakes in the Garden, Circle Game, Look at Me, Good Netizen, Corralling, Wandering off Topic, Facebook versus Forums, Superstar Users, Community Management Analytics, Community Roundtable, Community Management Haikus, Life of a Community Manager, Social Media Job Descriptions, Superstar Users, Community Roundtable 2010, community managers, off topic posts,

A Day in the Life of a Community Manager

Published by Janet Gershen-Siegel on November 21, 2017

A Day in the Life of a Community Manager

Whether paid or volunteer, the life of a community manager tends to be fairly similar. Community management can be a piece of social media marketing and management, but it does not, strictly, have to be.

Most of a Community Manager’s time divides into three different modes:

1. Discussions
2. Nurturing and
3. Disciplining AKA Trust and Safety

Discussions

The discussion piece involves creating new discussions and shepherding them along. Users will not return, day after day, without new content. While the users are, ultimately, responsible for the content in a community, the Community Manager should create new content as well.

This is not always topics as it can also encompass informing users about changes in the site blog (if any) and even a Facebook fan page (if it exists).

This discussion piece evolves as the community evolves. In a community of fewer than one thousand users, content from the Community Manager might be the only new content for weeks! Which…can sometimes be problematic.

As such, it can loom very, very large. But it can also have a much stronger calming effect if other content is snarky.

As the community grows, regular Community Manager contributions should diminish. But there should still be some involvement. Otherwise members may feel the Community Manager is hanging back a bit too much.

It is a community, and that means that the users want to know the Manager(s). An easy and somewhat safe way to do this is by creating discussions.

On Topic/Off Topic

And the discussions need not always stay on topic! Lively discussions can be almost spun from whole cloth if the Manager can get the people talking. An automotive community might thrill to talking about cooking.

A cooking community might engage in an animated discussion about the Olympics. And a sports community could very well bring its passion to a topic like politics.

In particular, if the community is single subject-based (e. g. about, say, Coca-Cola), going off-topic should probably at least peripherally relate to the overall subject.

Hence Coke could branch out into cooking and, from there, into family relationships. Or into health and fitness.

But a push to discussing politics may not work unless it stems from a major recent news item or if there is precedent. And, if you get started with politics, it is hard to put that genie back in the bottle.

Finally, if a member is ill, or has passed on, getting married or having a child, an off-topic discussion can spring naturally and effortlessly. This happens regardless of the community’s main subject matter.

Corporate management may not love off-topic discussions. But they keep a community together, and they help to keep it viable.

Nurturing

The nurturing piece relates to the discussion aspect. However, it tends to encompass responding to and supporting good discussions on the site.

This is especially helpful if the Community Manager identifies top users who are good at making topics who the community likes.

And then nurture them to promote their discussions over more inferior ones.

Use nurturing to encourage newbies. And use it to encourage members who might become superstar users if they only had a little more self-confidence. Give them a track record of support and positive reinforcement.

Welcoming people can get old rather quickly. But there is nothing wrong with a form welcome, whether it is an email or a private message or even a popup. Why not explain where to go to contact a Moderator? Or where to look and even where to report if the site is down?

Another use for a welcoming message can be to link to the Terms of Service and any other rules the community must abide by.

The Life of a Community Manager and Relationships

Nurturing can also take the shape of developing relationships with members. The Community Manager does not have to be friends with everyone, even if the site is very small. However, they should get to know the users.

Private messages (if available), writing on a wall or the like can do this.

Furthermore, the Community Manager can use private messages, etc. to head off potential problems at the pass.

Headstrong members might be wonderful when they write on topics not related to their overarching passion. Or they might respond to a tactful request to tone things down a bit. Or a lot.

The Community Manager can encourage those members to take part in those other discussions. The manager can reach out to other community members. Friendship can help to minimize flaming.

Disciplining AKA Trust and Safety

And this leads me to the disciplining part. It is often the first thing that people think of when they think of community management. That includes things like pulling spam.

It also includes giving users timeouts or even outright suspending them when their activities run against a site’s Terms of Service.

Trust and Safety can also mean checking content to be sure that it fits community standards. Those can be everything from avoiding porn to getting rid of health misinformation.

The Facebook Trust and Safety team, for example, once had the unenviable responsibility to weed through violent and disturbing imagery. Nowadays, that is a task done by AI.

And it also includes shunning and ignoring. These can be extremely powerful. The Community Manager can help to mobilize other users.

But the Community Manager Must Do It Right

An email or private message campaign is almost always a very poor idea. Rather, the Manager must lead by example. Do not take the bait when challenged, unless it is absolutely necessary. But that is rare.

It is the Community Manager’s call when to take it, particularly if personal insults fly.

Often the best tactics include: (a) get offline and cool off. And (b) ask another Community Manager or Moderator to determine if it warrants disciplinary action. And then enforce that if it is.

One thing a Manager should never forget: there is far more to the community than just the people posting. There is often a far larger audience of lurkers, both registered and unregistered.

They are watching events unfold but rarely comment. By leading by example, the Community Manager can influence not only active posters but also the community at large.

Customer Service is Key in the Life of a Community Manager, Even if the Forums are Free and There are no Real Customers

During a typical day, new members register. Also, members lose their passwords, or start and respond to topics. Furthermore, they answer older topics. People engage in private communications (if permitted on the site).

Members may disagree on something and they may do so vehemently. The site may get spam. Or someone might add violent and disturbing imagery.

The Community Manager can become involved as a content creator if content creation lags or goes too far off subject. He or she should discipline difficult members if necessary.

However, generally, a Community Manager’s main task, both daily and over the life of the online community, should be to carefully nurture and shape relationships.

Want More About Community Management?

If my experiences with community management resonate with you, then please be sure to check out my other blog posts about how online communities work, and how to best make them work for you and your organization.

Here are some posts about my years in community management, and what I have learned.

Click to buy Untrustworthy on Amazon

• Going From a Collection of Users to a True Community
† Risks of a Community Without Management
• Are Off Topic Posts Ever Okay?

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The Karmic Wheel Turns

Published by Janet Gershen-Siegel on July 11, 2017

Social Media Karma

What is the Karmic Wheel? Alas, the Examiner is no more, but the Karmic wheel keeps spinning all the same.

I was at one time contacted by a friend, Phil Butler, to write an article for the Examiner.

Now, Phil and I had known each other for a few years. We met through the original Q & A discussions on LinkedIn.

We have never actually seen each other, in person. He’s not even on the same continent as I am. Yet I wrote the article all the same. It was on an article called Food Addictions and Treatments.

Now, did I expect fame and fortune from all this?

Well, I’d be lying if I said it wouldn’t be nice. But did I honestly think that empires will rise and fall based upon my one little article?

Of course not.

Karmic Wheel Spinning

But I think it illustrates the point I have made about collaboration. That is, sometimes you just up and do something for someone. And you do it because you just, well, want to do something for someone.

So that ends up a reward unto itself, is it not?

I think the article is the kind of thing that people have got to write about. And it continues to shock me that other writers wouldn’t touch the subject matter with a ten-foot pole, as if it would give them the adult equivalent of cooties to talk about addiction.

As if being at all sympathetic with people who are ill would, somehow, mean they were condoning those lifestyle choices or admitting that they, too, were imperfect.

Hey, I will shout it from the rooftops – I’m imperfect!

And if I’m not mistaken, the sky did not just come crashing down.

Go forth, and I hope you’ll collaborate, and do things for others. And then the karmic wheel will turn for you, too.Click to buy Untrustworthy on Amazon

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Social Media’s Seduction AKA Oops, Did I Do That?

Published by Janet Gershen-Siegel on June 8, 2017

Social Media’s Seduction AKA Oops, Did I Do That?

Seduction is often a good thing. Hmm.

But this post riffs on Seduced: For Lawyers, the Appeal of Social Media Is Obvious. It’s Also Dangerous, which is a post on ABA Journal Online.

The Background

So here’s the scoop. An attorney named Sean Conway wrote a blog post, about a perceived injustice going on in the Florida courts. According to him, “Judge Cheryl Alemán was asking defendants whether they were ready for trial only about a week after their arraignment”.

Okay, so far, so good.

Except Mr. Conway decided to use inflammatory language in order to get his point across. However, he did go through normal channels initially and got no satisfaction. Because the problem with the one-week prep lead time is that the lead time, apparently, is normally some four or five weeks.

Hence Mr. Conway felt there was an injustice being perpetrated, e. g. the right to a speedy trial.

Over the Top

In addition, he apparently referred to the judge (who is now deceased), as follows:

• “evil, unfair witch”
† “seemingly mentally ill” and
• “clearly unfit for her position and knows not what it means to be a neutral arbiter.”

Now, let’s see. I can go along, perhaps, with unfair as a descriptor, particularly if other defendants, perhaps in other area courts, were being given more lead time. However, after that, Mr. Conway, what the heck are ya doing????

Seriously. So why did he have ever believe that this sort of overly inflammatory rhetoric would be acceptable, at any time, ever? Now, I am not, specifically, suggesting a Bowdlerization of language, or of using softer words to describe hard actions. But we’re not talking about genocide here!

Furthermore, we are not describing babies being pummeled or any other awful image you’d like to conjure up (I leave this to your own devices, Gentle Reader). Rather, it is a difference in lead prep time of three to four weeks. And it’s nothing more.

Yet is it a Civil Rights violation? Possibly. I’ll even give him that one, although neither he nor I are the arbiters of same (er, that’s why we have courts in the first place). Rather, the over the top language is just, well, it’s a very, very bad idea.

Alternatives to Social Media Seduction

Because surely he could have made the point with far less negativity. Conway feels that the invective was necessary to get the point across.

According to the article, “[t]he Florida Bar, however, concluded that he had violated five ethics rules, including Rule 4-8.2(a) (making false or reckless statements regarding the qualifications or integrity of a judge) and Rule 4-8.4(d) (engaging in professional conduct that is prejudicial to the administration of justice). However, Conway argued that his actions were protected by the First Amendment, but the Florida Supreme Court rejected this. Finally, in the end, Conway acquiesced with a public reprimand and a fine of $1,250.”

The Real Issues

No one said he couldn’t talk or write about this. It’s just the overly inflammatory rhetoric, truly, at issue here.

Although, by making the statements, possibly without too many supporting materials, he could’ve still been dinged on Rule 4-8.2(a), the “false or reckless statements” clause.

However, truly, the very stuff that he added to try to make his post stand out (e. g. the over the top statements and name-calling) were, most likely, the very things that made the Florida Bar not only sit up and take notice.

Those statements probably also made the Florida Bar ding him an amount that, for some people, equals close to one month’s worth of mortgage payments. It’s not a huge sum, but it’s not a small, one, either. Because clearly the Florida Bar was less than pleased.

So, what have we learned here? To my mind, it’s two things. One, we’ve got Free Speech! Yay! Awesome! And, two, that doesn’t mean we should be reckless with it.

Because, certainly, if we’re gonna make accusations with our free speech, we might want to do some research and back up our statements well.

Seduction and What it Can Teach Us

Oops, we’ve also, I hope, learned a third and fourth thing as well. Three, Social Media is actual speech and it’s pretty dang permanent.

Therefore, we might wanna think twice before putting stuff out there. And four, yeah, we’ve got free speech (yay!). However, it doesn’t mean we have to be jerks about using it.

Want More About Social Media?

If my experiences with non-platform-specific social media resonate with you, then check out my other articles about navigating our social media obsessed world.

Social Media in Our Society

† Social Media Continues its Relentless Pace
• Social Media’s Seduction AKA Oops, Did I Do That?
† Social Media Background Check Being Used For Jury Selection
• Social Media: Hope, Hype or What?
† Social Media Balance
• How Social Media Can Ruin Your Life
† Happy Holidays, Social Media Style

Reviews of Books on Social Media

• Social Media Marketing by Liana Evans, A Book Review
† Book Review – Likeable Social Media by Dave Kerpen
• The Zen of Social Media Marketing by Shama Hyder Kabani, a Book Review

Working with Social Media

† A Day in the Life of a Social Media Marketer
• Five Ways for Charities to use Social Media
† Four Important Social Media Stats
• Social Networking/Social Media Tips
† The Best Lengths for Social Media Posts and More
• Jell-O on the Wall: Social Media Perfection is Fleeting
† When NOT to Post on Social Media Platforms

Social Media for Writers

• The Power of Social Media (Neurotic Writers’ Edition)
† Social Media and Writing
• Social Media and Writing Part 2
† Social Media and Writing Part 3
• Are You Promoting Your Writing With Social Media?

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The Future of Lonely Writer and Adventures in Career Changing

Published by Janet Gershen-Siegel on March 9, 2017

The Future

The future? Well, more specifically, I mean the future of the Lonely Writer website.

Wait, What?

So as some readers may recall, I started that website as my capstone project at Quinnipiac University. I needed the project in order to graduate with a Master’s in Science in Communications (social media).

Well, graduation happened in August of 2016. However, I had paid for the domain until the end of March of 2017. It seemed silly to try to cancel early.

But now it’s March of 2017.

Changes

Hence I want to change things up. My life has gotten considerably more busy since I graduated. I currently hold down four part-time work from home jobs, all centered around various tasks having to do with blogging. I also podcast every month and I blog for that podcast and for its parent podcast. Furthermore, I still blog about social media and even about fan fiction.

In addition, I still write and still work. I always try to get more of my work published. As a result, I just plain don’t have the time for yet another domain. Most noteworthy, I’d also like to save a few bucks. This project does … okay. Yet Adventures in Career Changing does better.

Therefore, I realized: I should combine the two.

What Will Happen in This Future?

The Lonely Writer YouTube channel and Facebook groups will both live on. And the Twitter stream won’t be going away, either. They do not require as much work as a separate blog. Plus, they are also free of charge. I am only talking about the other domain and those particular blog posts.

So, where did they go? Why, they came here! As a result, the blog URLs changed, and the blog posts themselves were removed for later re-posting. I changed them up, too, so they would be more up to date. That’s all. So don’t worry, okay? That advice and that work will not go away.

It all just moved here, down the street. I was excited about the move. I thought it would help to freshen up Adventures without losing the focus, which is altering my career and also embracing social media. And the writing-related posts, of course, would give that more of a writing bent. That’s all.

Thank you so much for reading.

But then…

Greetings from the Future!

It’s 2024 as I update this post. So, here we are, seven years later. Still no flying cars.

Just kidding.

But in all seriousness, combining the two blogs was a good idea but it also wasn’t. Because the God’s honest truth is, like for so many blogs out there, this site has too much content. And, the content’s focus is often scattered.

So, how do I fix this? One way is here, by updating things. Another is by deleting (or, rather, unpublishing) a ton of stuff. But then that runs into issues with other posts pointing at the stuff which is no longer live.

Of course, I can stop pointing at them. Which… is more work.

I swear, I have the ambitions of a full SEO team for this blog, and the team is just, well, me. Heh.

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The Cluetrain Manifesto: 10th Anniversary Edition, a Book ReviewBook Reviews, Killer UX Design, Content Nation by John Blossom, SEO Made Simple, Lee Odden, Dave Kerpen, Liana Evans, dummies, cluetrain manifesto, shama hyder kabadi, Numerati, Guerilla Marketing, White Space, Clay Shirky, Trust Agents, Kristina Halvorson, Stephen King, Zen, William Zinsser, Drupal for Dummies, Executive, XHTML, Communicating Design, Joshua Porter, Strategic Planning, Google Advertising Tools, Web Analytics, Right Hook, David Meerman Scott, web analytics, Revved Up, robot building, Charlene Li, Josh Bernoff, style guide, elements,

The Cluetrain Manifesto: 10th Anniversary Edition, a Book Review

Published by Janet Gershen-Siegel on January 10, 2017

A Look at The Cluetrain Manifesto: 10th Anniversary Edition

The Cluetrain Manifesto: 10th Anniversary Edition by Rick Levine, Christopher Locke, Doc Searls, and David Weinberger is one of those books where you are getting a message.

That Message

It’s a pounding, relentless message.

Here’s a message.

Oh yeah, a message.

Look, a message!

You get the idea. It. Never. Stops.

And what is this grand and glorious message? It is this: Markets are Conversations.

Um, okay. That’s it?

Yeah, that’s it. Oh and by the way, markets are conversations.

You just told me that.

And Then There’s Even More of it

Yeah, well, they are. Did I mention that markets are conversations? Oh and by the way, marketers and PR people are mean and nasty and awful. And they and other typical business people are a vaguely (and not so vaguely) sinister stereotype.

Whereas all of the other people (somehow, there are no details of who these typical business people and PR personnel are) are righteous, pure, just and true.

They are individuals and deserve to receive our communication, and our undivided listening attention, like all individuals.

Uniqueness?

Like, uh, I’m unique, just like everyone else?

No, no, no! You’re a unique and wonderful and special person with marvelous gifts and enormous accuracy in understanding good and positive and possible markets.

And you do it all while making fun of typical business people who obviously not only do not have a clue but are also, let’s face it, heartless, cold, inaccurate, not listening, not worthy of the time of day or a significant study.

And otherwise they should be ignored and forgotten, left to die on the vine.

But me, I’m a marketing type. The kind you said was evil.

So you are. Well, you’re evil, then.

Cut it out already!

You don’t even realize that I get it, this thing you are talking about, this point you keep dancing around as you keep beating the same old tired drum. Markets are conversations! Okay, great. I get that. And I have read it before although, in fairness, it was likely copying you.

But after that – and after repeating this mantra at least a good 16 or so times in your book – what else have you got to say, other than that the creature known as Business as Usual needs to die?

Fine, I get that, too. I’ve worked in traditional corporations, and I know that the work there can feel soul-killing.

But at the same time, there are people who thrive in such environments, people who seem pleasant, intelligent, respected and even, at times, hip.

Out of touch?

But, but, but, those people are supposed to be like Richard Nixon in wingtips on the beach, so cluelessly out of tune with everything that they cannot possibly be reeled in.

Reeled in, to the Cluetrain way of thinking?

And at some point, and of course I am exaggerating, but the bottom line is, the book decries business as usual and stereotypical thinking, yet it turns right around and stereotypes the very people who it claims need to change the most.

That is, of course, a lovely and time-honored way to get people to listen to you and change their methodologies to your way of thinking: make fun of them and make them feel small.

Not.

Where is it going?

So somewhere along the line, Cluetrain feels like it lost its way, like it cannot figure out how to be brief.

Like it cannot comprehend that talking down to people – while it criticizes business as usual for talking down to people – is more than a little ironic, and that they are not on the happy end of that irony.

Like it has almost become the very thing it says not to be: a business method and rule and playbook.

Some Positives from the Cluetrain Manifesto

There are interesting observations in here, to be sure. But overlong tales of this, that and the other diverting digression bog those observations down. The Internet is full of people who are spouting and selling hokum!

Yes, well The Refreshments said that before, and better: the world is full of stupid people. This is not, sadly, news.

Oh and big business is not nimble and providing individual attention is lovely and wonderful, but hard to do if you’re very large and/or if the number of individuals you’re addressing is huge. This isn’t front-page material, either.

One Nugget

There is one nugget of interest: when you’re dealing with said enormous number of individuals, you generally don’t need to address them all as individuals – you just need to work with a few and the others will see that you care about individuals. .

And then you’re pretty much set there.

This makes sense in a Groundswell (a far better book, in my opinion) sort of a way, in that there are more people online who are reading and lurking versus writing or critiquing, so a message to one can be like a message to a thousand.

All of that panning for gold, and only one nugget? Perhaps I am cynical, and I’ve clearly read far too many Internet marketing books lately for my own good. But The Cluetrain Manifesto just left me cold. Although it did, happily, remind me of this video:

Rating for the (IMHO) Drastically Overrated Cluetrain Manifesto

Review: 2/5 stars.

Want More Book Reviews?

If my experiences with book reviews for social media resonate with you, then check out my other book review blog posts.

Check Out Book Reviews on Social Media, SEO, Analytics, Design, and Strategy

• Avinash Kaushik’s Web Analytics 2.0, a Book Review
† The Cluetrain Manifesto: 10th Anniversary Edition, a Book Review
• Content Strategy for the Web by Kristina Halvorson, a Book Review
† Groundswell by Charlene Li and Josh Bernoff, An Updated Book Review
• Jab, Jab, Jab, Right Hook by Gary Vaynerchuk
† Likeable Social Media by Dave Kerpen
• The New Rules of Marketing & PR by David Meerman Scott, A Book Review
† The Numerati by Stephen Baker, a Book Review
• Social Media Marketing by Liana Evans, A Book Review
† Trust Agents by Chris Brogan and Julien Smith, a Book Review
• White Space is not your Enemy by Kim Golombisky and Rebecca Hagen, a Book Review
† The Zen of Social Media Marketing by Shama Hyder Kabani, a Book Review

Click to buy Untrustworthy on Amazon

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Demographics for Instagram, Tumblr and Pinterest

Published by Janet Gershen-Siegel on December 27, 2016

Check Out Some Older Demographics for Instagram, Tumblr and Pinterest and Some New Demographics

Demographics change over time. Hence the specific numeric percentages could be off, but the gist of these measurements remains on target. Part of this has to do with crowds. If a platform already caters to your demographic, you are probably going to be more interested in it than in a platform that does not.

At Agile Impact, Hilary Heino compiled some impressive statistics about who really uses these image-based social media platforms.

Tumblr

First of all, Tumblr reportedly has loyal users highly dedicated to the site. But Tumblr demographics have changed.

2013

In 2013, two-thirds of all users were under the age of 35. In addition, nearly forty percent had not yet seen 25 summers.

Finally, there were about 300 million monthly unique users; the site grew by 74 percent in 2013.

2022

By 2022, over 32 million Tumblr bloggers lived in the US. The demographics of Tumblr have changed a bit, in that now the number of users under the age of 35 is 2 out of 5 (or, 40%). Its audience is 40% Gen Z and 30% Millennials.

Tumblr traffic fell off dramatically in late 2018 when the platform banned adult content. The site still has not recovered. According to Finances Online, Tumblr has 16.74 million monthly users. Reddit, in contrast, has about 3 times as many monthly users. But some of that may be due to it being blocked in China, Iran, and Kazakhstan.

Genders are split nearly 50-50. The number of site users has continued to decline, and they failed to capitalize on so many people being home at the start of Covid-19. Will Tumblr go the way of MySpace? Or will someone buy it?

Demographics for Pinterest

Here is a look at 2013 and 2022 Pinterest demographics side by side.

2013

First of all, as of July of 2013, there were 46.9 million unique monthly users. And women continued to dominate the platform; around a third of all women online had Pinterest accounts. In addition, two-thirds of all Pinterest users were over the age of 35, making it a near opposite to Tumblr.

Furthermore, a good three-quarters of its traffic was coming through mobile apps. Hence if you posted to Pinterest, you had to make sure that your content is visible, clear, and comprehensible on smart phones. Finally, 80 percent of total Pinterest pins are repins. It is probably the sign of a strong community. In addition, the site boasts 2.5 billion monthly pageviews.

2022

According to Omnicore,a good half of all Pinterest users were outside the United States. Just over 77% of all users were female. There were over 478 million monthly users. As in ten times as many as in the earlier demographics of Pinterest, above.

Per 2021 info from Statista, 38% of persons between the ages of 50 and 64 were Pinterest users, making them the most represented cohort. But that number dropped dramatically, to 18% for persons aged 65 and up. However, that was probably explainable, due to generational differences and people just plain getting sicker and otherwise not having time for social media.

Instagram Demographics

Here is a comparison of Instagram demographics from 2013 to 2022. How had things changed in those 10 or so years?

2013

So with 150 million active users, Instagram reported 1.2 billion daily likes.

And 18% of smartphone users in the 30 – 49 demographic reported using it. However, the majority of users were teens and young adults.

Furthermore, the site tied with Facebook as being the second-most popular site for teens. Yet Twitter/X was the first for that age demographic.

2024

Again, according to Omnicore, Instagram had nearly 2 billion daily users. The ages were suddenly skewing differently.

Just under 2/3 of all users were between the ages of 18 and 34. In the US alone, 22.5% of users were 25 to 24 years old. Also in the US, 73% of teens said Instagram was the best way to reach them about brands or products.

Men slightly outnumbered women, 51.6% to 48.4%.

Now it is a good idea to add TikTok, which was not around in 2013.

TikTok

Per HubSpot, this platform was dominated by Gen Z in the US (it still is). But around the world, the demographics for TikTok skewed more millennial. And globally, only about 14% of all persons aged 50 to 64. About 1/4 of Americans aged 12 to 34 had used it. Contrast this with only about 3% of American adults over 35 years old.

TikTok users were more engaged and more likely to buy when they were on the platform.  There were over 14 million daily users on the Android version of the app, and almost 30 million using the iOS version. About 88% reported that sound was vital to their enjoyment.

Social Media Platform Demographics: Takeaways

Savvy social media marketers (and book marketers) would do well to consider the demographics of their ideal customer/buyer persona before starting an account on any of these platforms. Marketing to women over the age of 50? Then Pinterest is still important, and you can probably safely ignore TikTok and Tumblr. You may or may not be able to ignore Instagram.

If you are marketing to teenaged boys, then TikTok is right up your alley. But you should not ignore Instagram. Pinterest would be a nonstarter for you. As for Tumblr, it may or may not be worth your time.

Since time and energy are finite, focusing like a laser on demographics will save both.

So, know your image-based social platforms. Because they are not the same!

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InMaps – Visualize Your Network on LinkedInLinkedIn, inmaps, Profile Page, Resume, Network, Meeting Offline, Facelift, Last Little Bits, Q & A, Social Media Specialist

InMaps – Visualize Your Network on LinkedIn

Published by Janet Gershen-Siegel on July 21, 2016

A Look at InMaps – Visualize Your Network on LinkedIn

InMaps were cool. But alas, they are no more. LinkedIn, like other social media sites, is a lot more about advertising these days.

Let’s say you’ve got a nice, growing network on LinkedIn.

Hurray! Now let’s say that it’s large enough that you’re unsure of how it’s all trending. After all, what if your network is mainly people who used to work at Fidelity but you want to get into Prudential instead? How can you see how things are shaking out?

Or maybe you want to get a handle on job titles that you’re seeing – what if most of your network consists of tradespeople in your area, rather than people who might actually be able to find you something?

If you’re an accountant, a network full of hairdressers and landscape contractors is lovely but it might not be really doing it for you, eh?

Here’s where InMaps came in.

What InMaps Did

Essentially, what LinkedIn was doing is, instead of geographically mapping your connections, they were mapping other meaningful relationships among all of those people. So instead you could see things like job titles that frequently come up, and other connections. These included who used to work where.

If you’d worked in several places (like I have) you might have seen one former employer dominate, particularly if you’d just left a particular role.

After all, when Hachette Book Group and I parted ways, suddenly I connected to the other seventeen or so people who were being outsourced. There was a bit of urgency to getting connections, and we wanted to maintain friendships. I’d had to dig a bit in order to find former colleagues further back in my career.

And, by the way, FYI, this does behoove one to try to make connections. These connections would be both during employment and to reach back to older connections. This is because the natural push to connect might not come about if you’re thinking about a job you held twenty years ago, long before the existence of LinkedIn.

The Downside

It would take a while for LinkedIn to generate an InMap. Particularly if you’ve got a lot of connections. This was a feature that never really got out of Beta, so that was totally understandable.

But here was the InMap for a woman named Leslie Gotch Zarelli. So this should give something of an idea about how the overall pattern looked. Her InMap (I would have posted mine, but LinkedIn never generated one) was dominated by general areas like Legal. Plus she had probably a former employer or two, and what appeared to be some job duties.

More information was on LinkedIn. LinkedIn discontinued the service in 2015 and never really found a replacement for it. So your contacts now are static. A pity, as it was a great idea. LinkedIn – people want this! Get mappin’!

Want More About the Conquest of LinkedIn?

If my experiences with LinkedIn resonate with you, then check out my other articles about the largest networking site on the planet.

What LinkedIn Has to Offer

• Your Profile Page
† Your Resume
• Meeting Offline
† Your Network
• Giving Your LinkedIn Profile A Facelift
† Last Little Bits
• InMaps – Visualize Your Network on LinkedIn

Next article

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SEO, ContinuedSEO, SEO continued, Boston SEO Meetup, CLUMPS, discontents, WebTekPro

SEO, Continued

Published by Janet Gershen-Siegel on June 28, 2016

SEO Continued – (Search Engine Optimization) Strategy)

So, yesterday I put together more of an SEO strategy. Er, SEO continued, that is.

The Mechanics

I started with tabs and tabs of an Excel spreadsheet as I began to think about what I really want to do with all of this.

So, it is becoming more obvious is that I have got major ambitions and there are not enough hours in a day in which I can accomplish them.

To really make a good site, a beautifully designed one with awesome SEO and kick-bun content, means engaging something like 50 people to do it.

Egad. I am organized and I am energetic and I have got time these days, but I am not 50 people.

How Did I Get SEO Continued and Working for Me?

This is a source of a bit of stress, to be sure, but it is also a challenge. How can I leverage what I have already got?

So, how can I use my organizational skills to make things easier on myself? And how can I set up some things which will run on their own, thereby saving me time? So, what is the timing of, well, of all of it?

I am very excited about this whole venture. Plus, I actually got a little Google traffic yesterday! Yay!

I have only been on Google for maybe 3 days. Holy cow. This stuff really works.

I have a billion things to do. Oh and I am running in a 5K in a week. If I could do web development while running, I would.

Nine Years Later, More SEO Continued

Well, the truth is, this stuff never, ever stops. And that even includes what I am doing right now, which is fixing SEO on older blog posts and organizing them better. And, oof, dealing with the onslaught of AI.

Yet every year, I learn more. Hell, every day. It also helps a lot to be working with someone who knows their way around SEO. So, I can see what is working. And how to fix whatever is not.

Onward and sideways.Click to buy Untrustworthy on Amazon

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Responding to Facebook’s Organic Reach DeclineFacebook, advertising, account settings, Profile Page Part, Home Page, Working, Facebook, Rest, Facebook versus Forums, Company Pages, offsite sharing, Facebook Page, demystifying Facebook, Facebook Video Ads, Facebook to Allow Users to Login with Less Info, Facebook video ads, Facebook Ads vs. Google, Organic Reach Decline,

Responding to Facebook’s Organic Reach Decline

Published by Janet Gershen-Siegel on May 26, 2016

Responding to Facebook’s Organic Reach Decline

Are you responding to Facebook’s organic reach decline? Facebook’s organic reach is going down. That is, fewer people are seeing your posts (unless you cough up some dough. So, what’s a writer or social media marketer to do?

Social Media Today’s Pam Dyer has the scoop on how to respond.

Then in 2012, Facebook restricted brand content reach to around 16%. But in 2014, the figure plummeted to just about a dismal 6%.

Per Dyer

So, according to Dyer, “No one really knows for sure how Facebook decides what appears in news feeds, but some elements are well known as weighting factors:

† Post types that receive the most user interaction
• Posts that users hide or report as spam
† How a user interacts with Facebook ads
• The device that is used to access Facebook and the speed of its connection”

EdgeRank

EdgeRank has less importance than it had. But it’s not quite absent from the mix. So, it consists of –

† “Affinity: The closeness of the relationship between the user and the content/source
• Weight: The action that was taken on the content
† Decay: The freshness of the content”

Responding to Facebook’s Organic Reach Decline: Four Steps

Dyer lays out four steps.

1. Optimize Facebook content. Test what’s working, and what isn’t.  What are people clicking on? And are they clicking through to your site? Look at Google Analytics 4 for your site, and determine which content is the source for your Facebook-generated traffic.
2. Create incentives for sharing content. Whether that’s offers, contents, or just can-you-believe-this types of posts, create the kind of content that people want to spread to their peers.
3. Work a multi-network campaign strategy. Use hashtags; they show up in all sorts of places, and not necessarily on Facebook.  Also, put your hashtag in all of your promotions, e. g. blogs, television commercials, literature, etc.
4. Track data, and act on it accordingly! What’s happening with your links? Where is your audience coming from? Dovetailing with step #1, be the company that knows where your traffic is really coming from. Know where your audience is clicking.

Knowledge is power.

Seven Years Later, Organic Reach Decline is Even Worse

But that’s probably something to expect. The number of Facebook users continues to rise exponentially.

Per Hootsuite, Facebook is flirting with 2 billion daily users. Yes, you read that right. But also —

“About 15% of Facebook Feed content is recommended by AI from non-followed accounts

Mark Zuckerberg has said that he expects that percentage to more than double by the end of 2023. That’s loads of potential for brands to get in front of new audiences organically. All the more reason to stay on top of the latest changes in the Facebook algorithm.”

This is heartening. Maybe Meta has listened to advertisers. After all, that’s how they make their money. If advertisers aren’t selling, then they will go someplace where they will.

That place may be TikTok, Instagram (another Meta property), LinkedIn, or the like. Or it may be a bit more outside the box, like Twitch, Quora, or Google ads. Or Bluesky, even.

If Facebook doesn’t want its competition to eat its lunch, then Facebook has to make it possible for advertisers to do well on its platform.

Click to buy Untrustworthy on Amazon

Want More About Facebook?

If my experiences with Facebook resonate with you, then please be sure to check out my other blog posts about the largest social network on the planet, by far.

… And Facebook for All

• Creating a Facebook page
† Working with a Facebook Page
• … Your Profile Page
† Home Page
• Offsite Sharing
† All Your Account Settings
• All the Rest of It
† Facebook versus Forums

Next blog post

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Quinnipiac Assignment 11 – ICM 527 – Continuing Program EvaluationQuinnipiac, impression management online, virtual groups, persuasive industry, locative media, what is information, role of social media, ICM top 5, strategic planning, defining publics, strategic planning to nonprofits, strategic plan implementation, Center for Science in the Public Interest, Wal-mart, project management styles, future, journalism, reflections, NESN SEO, onward to Quinnipiac, A Day in My Life in Social Media, Viral Videos, Qualitative and Quantitative Analytics in my Life, social media monitoring tools, Media Convergence, Basic Web Analytics, A Crash Course in SEO, Semantic Search, Monopoly, Algorithmic Surfacing, Ambient Awareness, Polarization, Television, Participation, Physician Boundaries, Ethical Dilemmas, Charlie Hebdo, Premium Service, Spiderman, Brian Williams, Dark Patterns, Content Moderation, Big Data, Net Neutrality, Privacy and Big Data, Forgotten, Most Important Role of a Community Manager, Influencer Impact and Networks, Harrison Parrott, Content Marketing for Community Managers, Authentic Brand Voice in Social Media, Best Practices in Using Social Media for Customer Service, Highly Regulated Industries, Sabra Hummus, SWOT and PEST Analyses, Message Strategies, Communication Tactics, Program Evaluation, Continuing Program Evaluation, Strategic Campaign Plan Formatting, RPIE, Biblical Texts, Disruption, Facebook network, Qualitative and Quantitative Analytics, NESN Key Indicators, Writing Ethics, Spiderman, Wireframing, Sabra Hummus, Lonely Writer, Final Project ICM 522, reinvention, Regulation, Position Statements, Formative Research, Creative Obfuscation, Copyleft, Recommender Systems, social listening, POST method, regulation, Ad Astra Community, Persuasive Industry, What is Information, Biblical Texts, Strategic Planning to Nonprofits, Message Strategies, Strategic Plan Implementation. Strategic Campaign Plan Formatting, Center for Science, RPIE, Compare Project Management Styles, Content Marketing for Community Managers, SWOT and PEST Analyses, Ethical Dilemmas, Spiderman, Authentic Brand Voice in Social Media, Social Media for Customer Service, Brian Williams, Wal-Mart, Dark Patterns, Content Moderation, Big Data, Net Neutrality, Privacy and Big Data, Forgotten, How Highly Regulated Industries Can Best Use Social Media, Sabra Hummus, Communication Tactics, Program Evaluation, Continuing Program Evaluation, Wireframing and Paper Prototyping,

Quinnipiac Assignment 11 – ICM 527 – Continuing Program Evaluation

Published by Janet Gershen-Siegel on November 12, 2015

A Look at Quinnipiac Assignment 11 – ICM 527 – Continuing Program Evaluation

This week, we continued studying the evaluation of public relations campaigns as a continuing program evaluation.

Ethical Issues Regarding Evaluation

As is true for any presentation of numbers, there are ways to spin findings which can lead a reader to believe one thing or another. You can use numbers to make a case. And some numbers, if suppressed or deemphasized or just plain omitted, could alter organizational decision-making. This only gets into telling the truth with numbers.

All bets are off if a strategic planner or any sort of analyst out and out alters the figures they have to present,. Or if they didn’t get accurate or truthful numbers to begin with.

Cans Get You Cooking

But even if the analyst is completely honest about results and figures, there are still issues with emphasis and language. For the Cans Get You Cooking campaign, the initial purpose had to have been to increase the sale of canned goods. Instead, they labeled the campaign as a success for leading to an increase in awareness of canned foods.

Awareness is a perfectly legitimate (and objective) goal for a campaign. But they seem to have swept the goal of increased sales under the rug. This was in favor of the one, demonstrable, favorable outcome – a boost in awareness.

On page 125, Place notes

“The role of ethics in public relations evaluation was described by participants as inherently associated with truth and fairness. For some professionals, this meant conveying evaluation data accurately and truthfully to organizational leadership or clients. For other professionals, this meant measuring whether the most accurate story or brand image reached an organization’s publics.”

Upshot

Professionals, fortunately, realize that others can misinterpret their words, even if they are reporting accurately on the numbers. If a campaign increases, say, signups for a class by five over an initial figure of five, then how do they report that?

Is it a report of a new five signups, or does the professional state that signups have doubled? Both are mathematically correct, but there is an exciting spin to the latter which may be making it look more significant than it truly is.

The Real Warriors and Okay 2 Talk Campaigns

A review of both campaigns revealed good attention to detail. Both campaigns seemed to be rather carefully planned.

The Real Warriors Campaign was designed to encourage active armed services personnel and veterans of recent American military campaigns (since 9/11) to seek psychological counseling and other help for post-traumatic stress disorder, e. g. ‘invisible wounds’. Primary research included focus groups and key informant interviews. All of the campaign’s goals were awareness-based.

The goal was to decrease stigma felt by veterans seeking mental health assistance.

Measurements

The measurement of the effectiveness of the campaign included the distribution of campaign materials, website visitors, and social media interactions, plus news stories. This is good for an awareness campaign, but where are the actions? Where are the increased numbers of veterans seeking help?

A far more germane measurement would be to show an increase in personnel hours for armed forces mental health professionals.

Or perhaps there could be a measurement of the hiring of more counselors, or agreements with more civilian counselors. Without naming names or otherwise violating privacy, the number of patients in treatment is easy to tally. So can the number of appointments made, even if some of the appointments were never kept. Another objective measurement of success would be a decrease in suicides and fewer calls by veterans to suicide prevention hotlines. The campaign shows none of that.

OK 2 Talk

As for the OK 2 Talk Campaign, that campaign’s goals were to create awareness and also to launch a safe social media space. Tumblr was their chosen platform as it allowed for anonymity. It seems to have also been chosen for a demographic match although that is not spelled out.

Metrics

The measurement of the effectiveness of that campaign was a lot more closely aligned with its initial goals than the Real Warriors report showed. For example, the OK 2 Talk report gave objective figures regarding engagement on OK2Talk.org. The page views are not necessarily indicative of much. It is the content submissions which seem to better reflect engagement.

On the Tumblr blog, they encourage visitors to anonymously post about how they are feeling. The blog makes it clear that they will not post everyone’s writing.

However, there are several well-written or illustrated posts showcasing various viewpoints. OK 2 Talk intelligently shows all kinds of posts. This is even those where the writers clearly need help or are just reblogging messages put together by creative professionals.

The Continuing Program Evaluation Campaign

The campaign report shows the number of content submissions and the number of clickthroughs to a ‘get help’ screen. There is also a statement regarding ‘thousands’ of comments but no specifics. They could have shown this more clearly. But that does not truly matter.

Showing the number of clickthroughs to the ‘get help’ screen was an objective and direct measurement of how the campaign is going. It answers the question, ‘did it work, or was it just a colorful and fancy waste of time?’ with ‘yes, it did’, and far more effectively than the distribution of materials ever could.

Smith Says…

As Smith notes on page 335

“Guesses aren’t good enough; Hard work and cost aren’t measures of effectiveness; Creativity isn’t, either; Dissemination doesn’t equal communication; Knowledge doesn’t always lead to acceptance; and Behavior is the ultimate measure.”

In particular, Real Warriors should have remembered that dissemination does not equal communication. After all, the distributed campaign materials could have gone right into the trash. Yes, the campaign’s stated goal was awareness. But the campaign can only really measure it with some form of observable action. Without some demonstrated actions, Real Warriors seems more like a lot of paper redistribution.

The two campaigns have similar goals, and both have the valiant ideal of helping the mentally ill. But it’s only OK 2 Talk which is showing objective and relevant results.

Relating it all back to the ILSC

For the Institute for Life Sciences Collaboration, deciding what to measure, and to make sure it is being accurately measured, are important steps to take. It is pretty easy to count website visitors using Google Analytics or the like. But a better measurement is actual engagement like blog comments, Facebook comments and shares, and LinkedIn comments. This will tie directly to awareness objectives.

For objectives on adding high schools to the Small World Initiative, good measurements include the number of times that educators click through to a ‘get information’ page. The ILSC should add one to a revamped website. They can also expect such inquiries in the comments and messaging sections of a possible future ILSC Facebook group.

A similar vehicle for obtaining such inquiries could be a possible future LinkedIn group for the ILSC, and its topics.

Measurements of the campaign reaching donors could be a look at the number of visits to a donations page. It would also be the percentages of site visitors who went all the way through the online donations funnel. Knowing where they stop (if a visit does not lead to a donation) would be extremely helpful information to have.

More About the Continuing Program Evaluation

For the website, Google Analytics should be used to tie back to visitor acquisition. If Facebook turns out to be the most popular place for visitors to come from, then the ILSC should concentrate there. A surprisingly small amount of money (e. g. $20.00 or so) can boost a post and reach even more people.

This measurement is useful for all types of objectives, as it helps to define where to best concentrate the ILSC’s social media time. There is little use in devoting substantial time to LinkedIn if the publics don’t come to the website and don’t donate any funds.

Awareness needs to be related to action, for it is action that will get the SWI out of its funding gap and help keep the ILSC going for years to come.

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